Skip to main content
Participant
April 14, 2023

P: Generative Fill Button greyed out (age)

  • April 14, 2023
  • 385 replies
  • 239561 views

After selection is active, I cannot use the generative fill button. It's visible, but greyed out...

I already switched from german language to english without success.. Please advice. Thanks !

 

Patrick

385 replies

Participant
May 23, 2023

Same. The image is RGB/8bit, version is correct

 

CShubert
Community Manager
Community Manager
May 23, 2023

@Daniel30023869smlb  we can see that you purchased your plan today, so it is possible that there is a miscommunication with the backend to verify your valid account. Please give it a few hours and try again and in the meantime we will see what the team might have for other suggestions.  

 

Participant
May 23, 2023

Hey @CShubert ,

So it turns out I'm running Adobe Photoshop Version: 24.6.0 20230516.m.2174 17c6688 x64
I tried quitting the CC app and relaunching it and then installing and reinstalling PS beta but neither resulted in the newer version. How do I go about "refreshing the updater".

Cheers,
V

Participant
May 23, 2023

I have enabled permissions, made a selection, but I cannot get the toolbar to show where to put in text.

Participant
May 23, 2023

I have exactly the same problem.  Mac OS Ventura 13.3.1 (a), MacBook Pro 2021, M1 Max processor. I've installed and reinstalled the Photoshop beta twice. Perhaps rebooting my Mac will help.

Participant
May 23, 2023

do i have to buy this? 

button is visible but i can not click and im over 18 ofc

CShubert
Community Manager
Community Manager
May 23, 2023

Not seeing Generative Fill?
1. Both the previous and the most-recent version of the Photoshop Beta are 24.6.
Please check your Help > System Info and verify that on the first line you see: 24.6.0 20230520.m.2181
Ensure you are on the latest by refreshing the updater, please.

Participant
May 23, 2023

Photoshop Beta 24.6 and I don't even see the generative AI option when selecting.
Over 18, on an individual plan.
Any ideas?

Participant
May 23, 2023

as you can see its visible but cant select it

Participating Frequently
May 23, 2023

Exactly the same issue here. Button is there but greyed out, hover tooltip says: "Generative Fill is currently not available", clicking on button does not do anything.

Version: 24.6.0 20230520.m.2181 4e0245f x64 on an i9 MacBook Pro 16" with Radeon Pro 5500M.

I'm from Europe like some other posters here, that might be related. Also have no idea where to set my birth year or confirm my age, since there is no such option under my account.

 

Participating Frequently
May 23, 2023

No error appears when i click the greyed out button. Tooltip says "generative fill is currently not available"

Adobe Photoshop Version: 24.6.0 20230520.m.2181 4e0245f x64

Participating Frequently
May 23, 2023

Same for me, Windows 11.

ver 24.6.0 20230520.m.2181 4e0245f x64

 

Participant
May 23, 2023

Same problem, generative fill not working for me. Windows 10, Adobe Photoshop Version: 24.6.0 20230520.m.2181