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Participant
Apr 14, 2023 5:19 PM UTC
Released

P: Generative Fill Button greyed out (age)

After selection is active, I cannot use the generative fill button. It's visible, but greyed out...

I already switched from german language to english without success.. Please advice. Thanks !

 

Patrick

769 replies

Participating Frequently
May 23, 2023 5:41 PM UTC

yes

Adobe Photoshop Version: 24.6.0 20230520.m.2181 4e0245f arm64

 

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Participant
May 23, 2023 5:00 PM UTC

I am having the same issue. Here is a copy of the first line:

 

The operating system is Mac OS 12.6.0

I have installed and uninstalled multiple times using the CCD but still doesn't work. I installed the beta several weeks ago and used the Remove tool without any issues.

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CShubert
Community Manager
Community Manager
May 23, 2023 4:53 PM UTC

@Joshua27072090eamh please share your sysinfo: Help > System Info and verify that on the first line you see: 24.6.0 20230520.m.2181 Ensure you are on the latest by refreshing the updater, please.

 

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geraldjoehri
Participating Frequently
May 23, 2023 4:48 PM UTC

@CShubert 

 

"please share your sysinfo: Help > System Info and verify that on the first line you see: 24.6.0 20230520.m.2181 Ensure you are on the latest by refreshing the updater, please."

 

Like I wrote in my first post: Version is 24.6.0 20230520.m.2181 4e0245f - no new updates available yet. Just ran the update cheker 👍

 

"One other thing to try is to turn off VPN if you have it activated."

 

No VPN installed.

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CShubert
Community Manager
Community Manager
May 23, 2023 4:42 PM UTC

@geraldjoehri please share your sysinfo: Help > System Info and verify that on the first line you see: 24.6.0 20230520.m.2181 Ensure you are on the latest by refreshing the updater, please.  The team just needs the 1st line to make sure you have the build you should.

 

One other thing to try is to turn off VPN if you have it activated.

 

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geraldjoehri
Participating Frequently
May 23, 2023 4:41 PM UTC

 

Everything should be fine.

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geraldjoehri
Participating Frequently
May 23, 2023 4:36 PM UTC

"1. An active selection is required. (Make a selection with any selection tool)>"

Yes!


"2. Is your image RGB-8 or RGB-16?"

Jep, 8 Bit RGB


"3. If you click in the dimmed button, does any error appear? "
Not at all.

 

"Have you clicked in the grayed-out button?"
Of course!

 

"An error should appear if there's an issue, such as non-RGB: "
NOTHING happens... simply nothing.

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Participating Frequently
May 23, 2023 4:28 PM UTC

i am not seeing a prompt with answers like that - that would be very helpful

here is what i am seeing

 

 

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Participating Frequently
May 23, 2023 4:24 PM UTC

cant find where to add age on that link

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CShubert
Community Manager
Community Manager
May 23, 2023 4:22 PM UTC

For those still having issues:

 

1. An active selection is required. (Make a selection with any selection tool)>
2. Is your image RGB-8 or RGB-16?
3. If you click in the dimmed button, does any error appear? 

Have you clicked in the grayed-out button?
An error should appear if there's an issue, such as non-RGB: 

 

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