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designdaog63420039
Participant
May 27, 2023 4:34 AM UTC
Released

P: Generative fill could not be used due to connection

I can't use Generative fill and received notification: generative fill could not be due used to a connection issue. Anyone has problem and how can fix it?

 

 

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197 replies

Participant
Jul 18, 2023 4:31 PM UTC

Thank you Kevin, I don´t have any VPN Connection...

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Kevin Stohlmeyer
Community Expert
Community Expert
Jul 18, 2023 12:35 PM UTC

If you are using a VPN you will get this error as well.

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Participant
Jul 18, 2023 11:18 AM UTC

Buenos días, tengo un macBookPro con procesador M2, VENTURA 13.4.1. y la última actualización de Photoshop Beta 24.7.0.

No tengo conectado el Firewall, he llegado a desconectar el antivirus, he reiniciado, reinstalado el programa, el ordenador...pero nada, el relleno regenerativo no funciona. La selección en la nube la hace bien, pero cuando das a relleno generativo sale un cartel diciendo "el servicio no responde verifique su conexión a internet". ¿qué puedo hacer? la conexión va perfectamente, es fibra a 500 mb y todos los programas como mail, streaming...funcionan perfectamente. Muchas gracias

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Bakhtiar Uddin
Participating Frequently
Jul 18, 2023 4:12 AM UTC

There are a few possible reasons for this issue, and there are a few things you can try to fix it.

  • Check your internet connection. Generative Fill requires an internet connection, so you won't be able to use it if you're not connected.
  • Restart Photoshop. Sometimes restarting Photoshop can fix minor issues.
  • Update Photoshop. If you're not using the latest version of Photoshop, a bug in the Generative Fill feature may be causing the issue.
  • Disable your firewall or antivirus software. Your firewall or antivirus software may block the connection to the Adobe servers where Generative Fill functions.
  • Reinstall Photoshop. If you've tried all the above and still have problems, try reinstalling Photoshop. This will reset the software and may fix the issue.
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Participant
Jul 18, 2023 3:53 AM UTC

everytime i want to generate it always gives me an "error occurred" 

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Bakhtiar Uddin
Participating Frequently
Jul 18, 2023 4:08 AM UTC

The Adobe Support Community is constantly updated, and the error may be deleted or moved.

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Participant
Jul 17, 2023 8:16 AM UTC

Good afternoon. When you start photoshop beta, select an area and click the "generate" button, it gives an error "Сould not create a request due to connection problems. Please check your Internet connection and try again." My internet is fine. I can go to other applications, I can go to Adobe Cloud and sites, my Internet is working properly. I don't use vpn. How to fix a problem with photoshop? Thank you.

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Inspiring
Jul 13, 2023 10:11 PM UTC

On the MAC I discovered two things:

1) I shut off my VPN and it worked.

2) I also updated my OS to Monterey from Big Sur that works better (even with the VPN on).

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Participant
Jul 13, 2023 8:50 PM UTC

photoshop could not generate from the description due to a connection problem. Check your internet connection and try again.

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Inspiring
Jul 5, 2023 4:34 PM UTC

On the MAC I found two things. I shut off my VPN and it worked. But when I also updated my OS to Monterey from Big Sur that works better (even with the VPN on).

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Participant
Jul 4, 2023 10:38 PM UTC

I can't use generative fill, I get an orange error message with connection problems.
Photoshop (beta) 24.7
Windows 11
Problem always occurs.

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