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designdaog63420039
designdaog63420039
Participant
May 27, 2023

P: Generative fill could not be used due to connection

  • May 27, 2023
  • 136 replies
  • 119611 views

I can't use Generative fill and received notification: generative fill could not be due used to a connection issue. Anyone has problem and how can fix it?

 

 

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    136 replies

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    CShubert
    Community Manager
    CShubertCommunity Manager
    Community Manager
    July 24, 2023

    @Louis31263731nifv are you using any Firewall or VPN settings that can be blocking Ps beta?

     

    A
    Adil302574528a21
    Participant
    July 23, 2023

    In Windows Search for Control Panel Then in control panel search for firewall click on it now you can see in the side bar theres an option to turn off firewall just go there and turn off it and your problem is solved

      L
      Louis31263731nifv
      Participant
      July 24, 2023

      Hi, my "generative fill" option is not working. As soon as I want to use it, it gives me the message: "We could not generate your prompt due to a connection problem. Please check your Internet connection and try again."

       

      My pc is however well connected to the internet, I even uninstalled and reinstalled the photoshop beta to see if that solved the problem, but nothing worked.. Do you have a solution?

       

      Thanks! 🙂

       

      Ps : I'm on windows 10

        KROS A. S.
        KROS A. S.
        Participant
        July 21, 2023

        @CShubertThanks. Yes, I have contacted our IT department, but we are not blocking the beta.

        Is it possible to configure proxy server in the beta ?

          Kevin Stohlmeyer
          Community Expert
          Kevin StohlmeyerCommunity Expert
          Community Expert
          July 21, 2023

          Hi @KROS A. S. the issue seems to be rooted in the proxy connection. Have your IT check for whitelisting the following Adobe URLs for sites and services:

          https://helpx.adobe.com/enterprise/kb/network-endpoints.html

          @CShubert does GF allow access if connecting via Proxy or VPN? I thought this was restricted to prevent spoofing locations.

            CShubert
            Community Manager
            CShubertCommunity Manager
            Community Manager
            July 21, 2023

            Thank you for the update @KROS A. S. have you contacted your IT admin to confirm that they are not blocking the beta? They have the ability to do so:

            https://community.adobe.com/t5/enterprise-teams-discussions/photoshop-beta-not-available-in-creative-cloud-desktop-application/td-p/13834355

             

              KROS A. S.
              KROS A. S.
              Participant
              July 21, 2023

              Hi @CShubert, no, it never works at work. Two or three weeks ago I have different error message:

              CShubert
              Community Manager
              CShubertCommunity Manager
              Community Manager
              July 21, 2023

              @KROS A. S. you say Ps beta and GF work when at home but not at work? Has GF ever worked for you at work or is this a new issue?

               

              KROS A. S.
              KROS A. S.
              Participant
              July 21, 2023

              Hi all,

              can anyone help me please ? I have problem with Generative fill tool in Photoshop Beta. I installed Photoshop Beta on my PC at work and I tried to use generative fill tool but it returns this error:

               

              We are using PROXY server in our company. I have tried to connect to internet over different connection at home where I don't have PROXY server and it works correctly.

               

              Reboot didn't help. Firewall on or off doesn't matter. Uninstalling and reinstalling Photoshop Beta didn't help.

               

              Any ideas ?

                B
                Bsb31191252nbit
                Participant
                July 20, 2023

                I can't use Generative fill and received notification: generative fill could not be due used to a connection issue. Anyone has problem and how can fix it for mac os?

                I
                imgphotography
                Participant
                July 18, 2023

                Thank You Bakhtiar, all done but Doesn´t work...

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