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Cris108
Known Participant
April 4, 2024

P: Photoshop beta crash on launch

  • April 4, 2024
  • 56 replies
  • 10401 views

(Sorry if this has been asked before.)

With the latest Photoshop beta update, it crashes on launch.

I have uninstalled the Photoshop beta, uninstalled and reinstalled CC, restarted, unchecked GPU composting in the non-beta version., and reinstalled Photoshop beta, it still crashes on launch (the icon in the dock bounces once and stops without launching).

I have been using Photoshop beta since it was available, even though there is a warning that my (older) OS may cause issues. 

I on a team (Enterprise) version of CC.

Mac OS Big Sur 11.7.10

This topic has been closed for replies.

56 replies

Participating Frequently
April 24, 2024

Removing the Nik HDR Efex folder from C:\Program Files\Common Files\Adobe\Plug-Ins\CC\DxO2\Nik Collection 6 "solved" the problem. The Beta 25.9 now starts.

danyuh35156055
Participant
April 24, 2024

Win 11, Updated to Photoshop (Beta) v 25.0, then failed to start PS beta, would have 

 

Participant
April 24, 2024

I have had similar problems with the latest beta so decided to remove the dxo plugins individually. After removing Nik 6 HDR Efex folder from the plugins folder photoshop 25.9 start fine and able to use the rest of Nik software plugins. Hope this helps.

 

Jon

Inspiring
April 24, 2024
Thank you!
Inspiring
April 24, 2024

Today I've updated to 25.9 - again it crashed on opening, but using Shift and reopening I opened without any plugins and that worked - BUT obviously it means I'm without those now - primarily without Nix Collection 😞

andiho67
Participant
April 24, 2024

No, same crash....

Inspiring
April 24, 2024

25.9 also crashes for me. It is definitely Nik Collection causing the issue. This is what I did. I removed the Nik Collection folder from the adobe common plugin folder. C:\Program Files\Common Files\Adobe\Plug-Ins\CC. The folder it was in was called DXO2. I cut and pasted it directly into the plugin folder for Photoshop 2024 (the non beta version.) So if I want to use NIK Collection, I have to go to the non beta Photoshop. To use beta features, I go to Photoshop beta. When a new beta version comes out, I will test it by adding NIK Collection into the beta version's plug in folder. If not working, I will remove it.

Participant
April 24, 2024

Same problem here. Last working beta version is 25.7.

25.8 and 25.9 crash

Inspiring
April 24, 2024

Ho installato la nuova versione beta di Photoshop, ma come la lancio per avviarla va immediatamente in crasch. Quale può essere il motivo?

Fadamia
Ged_Traynor
Community Expert
Community Expert
April 24, 2024

@FADAMIA try manually resetting your Photoshop preferences
https://helpx.adobe.com/ie/photoshop/using/preferences.html#Manually
Remember to back up your settings before doing the preference reset
https://helpx.adobe.com/ie/photoshop/using/preset-migration.html

Inspiring
April 24, 2024

Impossibile fare ciò che dici. La versione beta, 25.9 ed anche la 25.8 quando lanciate, si chiudono immediatamente.  

Fadamia
Participant
April 24, 2024

No puedo abrir la nueva version de adobe photoshop Beta 25.9

jane-e
Community Expert
Community Expert
April 24, 2024

@Francisco33018587okto 

 

I've moved your post from Creative Cloud Desktop to Photoshop Beta for you.

 

We need a few details:

  • Were you able to open the Beta before and then it stopped?
  • Do you get an error message?
  • Is this a new install?
  • Can you open the released version?
  • What is your OS and version?

 

Jane

Inspiring
April 23, 2024

Today I installed version 25.9 2590 with high hopes, but alas it crashes just the same.... 

So I tested this out by removing NIK collection 6 completely.

And yes, now the beta doesn't crash.

So I don't know if the error is with Adobe or DXO, who can tell?