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Cris108
Cris108
Known Participant
Apr 4, 2024 6:24 PM UTC
Released

P: Photoshop beta crash on launch

(Sorry if this has been asked before.)

With the latest Photoshop beta update, it crashes on launch.

I have uninstalled the Photoshop beta, uninstalled and reinstalled CC, restarted, unchecked GPU composting in the non-beta version., and reinstalled Photoshop beta, it still crashes on launch (the icon in the dock bounces once and stops without launching).

I have been using Photoshop beta since it was available, even though there is a warning that my (older) OS may cause issues. 

I on a team (Enterprise) version of CC.

Mac OS Big Sur 11.7.10

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    Claustral
    Participating Frequently
    Apr 24, 2024 7:22 PM UTC

    Removing the Nik HDR Efex folder from C:\Program Files\Common Files\Adobe\Plug-Ins\CC\DxO2\Nik Collection 6 "solved" the problem. The Beta 25.9 now starts.

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      danyuh35156055
      danyuh35156055
      Participant
      Apr 24, 2024 4:42 PM UTC

      Win 11, Updated to Photoshop (Beta) v 25.0, then failed to start PS beta, would have 

       

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      JonPlatten
      Participant
      Apr 24, 2024 2:09 PM UTC

      I have had similar problems with the latest beta so decided to remove the dxo plugins individually. After removing Nik 6 HDR Efex folder from the plugins folder photoshop 25.9 start fine and able to use the rest of Nik software plugins. Hope this helps.

       

      Jon

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        GeorginaRJ
        Inspiring
        Apr 24, 2024 2:16 PM UTC
        Thank you!
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        GeorginaRJ
        Inspiring
        Apr 24, 2024 2:03 PM UTC

        Today I've updated to 25.9 - again it crashed on opening, but using Shift and reopening I opened without any plugins and that worked - BUT obviously it means I'm without those now - primarily without Nix Collection 😞

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        andiho67
        andiho67
        Participant
        Apr 24, 2024 11:33 AM UTC

        No, same crash....

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        vickim68445947
        Inspiring
        Apr 24, 2024 11:11 AM UTC

        25.9 also crashes for me. It is definitely Nik Collection causing the issue. This is what I did. I removed the Nik Collection folder from the adobe common plugin folder. C:\Program Files\Common Files\Adobe\Plug-Ins\CC. The folder it was in was called DXO2. I cut and pasted it directly into the plugin folder for Photoshop 2024 (the non beta version.) So if I want to use NIK Collection, I have to go to the non beta Photoshop. To use beta features, I go to Photoshop beta. When a new beta version comes out, I will test it by adding NIK Collection into the beta version's plug in folder. If not working, I will remove it.

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        Illuminatus Primus
        Participant
        Apr 24, 2024 10:38 AM UTC

        Same problem here. Last working beta version is 25.7.

        25.8 and 25.9 crash

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        FADAMIA
        Inspiring
        Apr 24, 2024 10:09 AM UTC

        Ho installato la nuova versione beta di Photoshop, ma come la lancio per avviarla va immediatamente in crasch. Quale può essere il motivo?

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        Fadamia
        Ged_Traynor
        Community Expert
        Ged_TraynorCommunity Expert
        Community Expert
        Apr 24, 2024 10:18 AM UTC

        @FADAMIA try manually resetting your Photoshop preferences
        https://helpx.adobe.com/ie/photoshop/using/preferences.html#Manually
        Remember to back up your settings before doing the preference reset
        https://helpx.adobe.com/ie/photoshop/using/preset-migration.html

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        FADAMIA
        Inspiring
        Apr 24, 2024 5:28 PM UTC

        Impossibile fare ciò che dici. La versione beta, 25.9 ed anche la 25.8 quando lanciate, si chiudono immediatamente.  

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        Fadamia
        Francisco33018587okto
        Participant
        Apr 24, 2024 8:12 AM UTC

        No puedo abrir la nueva version de adobe photoshop Beta 25.9

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          jane-e
          Community Expert
          jane-eCommunity Expert
          Community Expert
          Apr 24, 2024 8:18 AM UTC

          @Francisco33018587okto 

           

          I've moved your post from Creative Cloud Desktop to Photoshop Beta for you.

           

          We need a few details:

          • Were you able to open the Beta before and then it stopped?
          • Do you get an error message?
          • Is this a new install?
          • Can you open the released version?
          • What is your OS and version?

           

          Jane

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          Positivo53
          Inspiring
          Apr 23, 2024 7:31 PM UTC

          Today I installed version 25.9 2590 with high hopes, but alas it crashes just the same.... 

          So I tested this out by removing NIK collection 6 completely.

          And yes, now the beta doesn't crash.

          So I don't know if the error is with Adobe or DXO, who can tell?

           

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