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Cris108
Cris108
Known Participant
April 4, 2024

P: Photoshop beta crash on launch

  • April 4, 2024
  • 56 replies
  • 10401 views

(Sorry if this has been asked before.)

With the latest Photoshop beta update, it crashes on launch.

I have uninstalled the Photoshop beta, uninstalled and reinstalled CC, restarted, unchecked GPU composting in the non-beta version., and reinstalled Photoshop beta, it still crashes on launch (the icon in the dock bounces once and stops without launching).

I have been using Photoshop beta since it was available, even though there is a warning that my (older) OS may cause issues. 

I on a team (Enterprise) version of CC.

Mac OS Big Sur 11.7.10

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    56 replies

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    A
    Afactory
    Participant
    April 23, 2024

    Al iniciar la aplicación de photoshop beta versión 25.8 sale un error y no inicia solo pasa con esta versión, puesto que he instalado versiones anteriores a esta y no he tenido ningún problema, dejo captura de pantalla con el error por si alguien sabe a que es debido, gracias.

    Pete.Green
    Community Manager
    Pete.GreenCommunity Manager
    Community Manager
    April 23, 2024

    @Afactory Do you have the DxO Nik plugin suite installed? Try disabling that and see if Photoshop opens successfully.

    You can also start Photoshop holding the Shift key to disable plugins. 

      P
      Positivo53
      Inspiring
      April 20, 2024

      The same happens here. The latest working beta is 25.7 2575, when I install 25.8 2581 it doesn't open when I send files from Lightroom. Remark: I also have NIK collection installed!

        J
        jjarango
        Participating Frequently
        April 19, 2024

        CoryShubert
        When I install the latest version of Photoshop Beta 25.8 (m.2581), it just won't open (W 11). It seems to be some incompatibility with the Nik Collection 6 filters. I should have uninstalled the program and reinstalled PS Beta 25.7.0.
        Any news on this?
        I like to keep up to date with the latest Beta version of Photoshop.
        Thank you very much for your attention.

          G
          GeorginaRJ
          Inspiring
          April 19, 2024

          Windows 10 PC.  Updated Beta to v25.8 today, but now when I try to open it getting error message - nothing to explain, just says 'an error has occurred.  

            CShubert
            Community Manager
            CShubertCommunity Manager
            Community Manager
            April 19, 2024

            Hi @GeorginaRJ could you share a screenshot of the error you are seeing? What steps did you do when you saw this?

             

            What happens if you try to launch Ps release version, any issues or is this just with Ps beta? Have you deleted Ps beta via the CCD app and reinstalled?

             

            Thanks,

            Cory - Photoshop Product Manager

            G
            GeorginaRJ
            Inspiring
            April 19, 2024
            Hi Cory

            See screenshot
            [image: image.png]

            PS (latest version) is working fine, it's just Beta that's crashing and not
            opening at all. I haven't tried deleting and reinstalling. I note that in
            the community there is mention of DXO Nik Collection. I have this
            installed which seems to be something common with others having this
            issue.

            Georgina
              CShubert
              Community Manager
              CShubertCommunity Manager
              Community Manager
              April 18, 2024

              @andiho67 the team is still investigating this.

               

              Please make sure you have the latest Ps beta: Adobe Photoshop Version: 25.8.0 20240411.m.2581 c235e07 arm64

               

              It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

               

              Thanks,

              Cory - Photoshop Product Manager

              andiho67
              andiho67
              Participant
              April 18, 2024

              Same Problem on Mac OS Big Sur 11.7.10.
              Any new informations?
              Cheers
              Andi

              Cris108
              Cris108Author
              Known Participant
              April 9, 2024

              Hi Cory, I got on Tech Suppor since we have a Team account. Apparently the "standard" Photoshop 2024 has the AI functions (I didn't know this) so I will use that for now and now worry about the Beta for the time being, but still would like know why it didn't launch. And apparently the graphics card that I have could be faster or newer (AMD Radeon R9 M290X 2 GB).

              CShubert
              Community Manager
              CShubertCommunity Manager
              Community Manager
              April 9, 2024

              @Cris108 the team is still looking into this. 

               

              Do you have the same issue with Ps release version, or is this issue just in Ps beta?

               

              It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.  

               

              Thanks,

              Cory - Photoshop Product Manager

              Cris108
              Cris108Author
              Known Participant
              April 8, 2024

              Hi Cory, Any update on this?

              I downloaded the most recent Pshop Beta 25.7.0, the "Verification" comes up but still no launch.

              Been using the Beta on this computer since it came out with no problems, but not since the last 2 updates.

              Is the iMac too old now? It's a late 2014, OS Big Sur 11.17.10

              Illustrator Beta, inDesign, and Acrobat are all fine.

              Let me know. I had been using the AI functions of Pshob Beta pretty much every day.

              Cris108
              Cris108Author
              Known Participant
              April 5, 2024

              OK will do. It's my work computer so will do later today.

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