Participant

P: (#202502120032) Photoshop Generative Fill and Generative Expand not working

Forum|Forum|1 year ago
February 12, 2025
29 replies
3793 views

Hello,

I'm on MacOS 15.1.1 (24B91) using Version 26.3.0

As soon as I try generating anything on photoshop (Generative Fill / Generative Expand) I have this message, basically saying "To access Firefly's fonctionnalities in Adobe softwares, you need to have authentic Adobe apps" but I actually have a Uni license so I guess its authentic.

Anyone in the same situation ? Any ideas of how to solve this ?

I've already tried to uninstall / re install creative cloud as well as Photoshop.

macOS

Sameer K

Community Manager

Hi All! The team has rolled out additional fixes for enterprise users. Will lock this thread for now. Please feel free to start a new conversation if you continue to experience this issue.

Thanks!

Sameer Kumar

W

william15D5

Participant

Thank you, yes, working here as well!

H

hayg

Participant

after running this command started working normally, open cmd as adminstrator and run this, change the photoshop version with yours

set AI_ENABLE_LOGS=1 && "C:\Program Files\Adobe\Adobe Photoshop 2025\Photoshop.exe"

J

Jo5E18

Participant

It seems it's working now...

H

hayg

Participant

I'm facing the same issue! It's been two days, and I still can't use Generative Fill. I've tried multiple times at different hours, but it just won't work.

L

luukd68488921

Participant

Hi everyone,

Like many others, it seems, we're unable to access Generative Fill in Photoshop within our organisation.

I've seen others reporting similar problems, leading me to believe this might be an issue on Adobe's end, rather than a local IT problem. Has anyone else experienced this or heard of a fix from Adobe?

Thanks!

donbarrum

Inspiring

Generative AI in Photoshop still doesnt work. Generating a new image works, but selecting an area and use generative AI gives me an error every time. This is after Adobe claim it's been resolved. I'm on the latest version of Photoshop v. 26.3. On windows 11.