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P: (#202502120032) Photoshop Generative Fill and Generative Expand not working

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Hello,

I'm on MacOS 15.1.1 (24B91) using Version 26.3.0

As soon as I try generating anything on photoshop (Generative Fill / Generative Expand) I have this message, basically saying "To access Firefly's fonctionnalities in Adobe softwares, you need to have authentic Adobe apps" but I actually have a Uni license so I guess its authentic.

Anyone in the same situation ? Any ideas of how to solve this ?

I've already tried to uninstall / re install creative cloud as well as Photoshop.

macOS

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sarahanand

Participant

Was working this morning, but has beel slow since yesterday. Now it's not working at all. Anyone else facing the same issue?

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declan_0681

Participant

Exactly the same problem is happening...

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mariev75385203

Participant

This prompt last night when Im trying to generate in Photoshop. We have subscription and still have credits left. I can use photoshop without problem, and been using AI generative in photoshop, but it's the first time I'm having this problem only when using the generative fill.

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BrayanThomas

Participant

Actually, I have the same problem across each Adobe app that uses AI.

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LA_Sarah Schweiger

Participant

I am a teacher on my company's school plan and it seems that Photoshop is not allowing us to use generative fill. I included a screenshot. It works for me on my personal Adobe account. I have the latest version of Photoshop for both accounts. I have uninstalled and reinstalled. Any help would be helpful.

I am using Adobe Photoshop 2025

Sonoma 14.7

I just selected a photo and chose generative fill wrote a prompt and you can see the warning screen come up.

I also included a screenshot showing I have plenty of credits left.

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boonsit

Participant

I've got the same problem.

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chesnomarina

Participating Frequently

It's working bad still on the latest Beta. Too bad results generated regarding hands, eyes and other intricate details.

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Sameer K

Community Manager

Hi All! A few hours ago, we had an outage with GenAi tools in Photoshop. The issue is partly resolved on the services side.

Our team is working on a fix for people with subscriptions through Universities/Institutes. For now, Photoshop Web and Firefly on Web work.

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Sheryl5C4F

Participant

I have a Creative Cloud Subscription that is up to date-- just updated today. When I try to use the Generate Tools -- which worked fine yesterday -- I now get a pink message saying I need a genuine app to use Firefly tools. There is a button that says "Fix It" that brings me to a page to buy the same Creative Cloud I already pay for! I'm on a Mac, Sonoma 14.7.1 . . . although I thought I updated to Sequoia a couple of days ago.

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allison_0933

Participant

Same, it seems like the problem is on adobe and they have not provided a solution. I also have a genuine license through my university.

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