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Garconis
Garconis
Known Participant
July 7, 2011

P: "Adobe Community Help" keeps popping open (Windows)

  • July 7, 2011
  • 437 replies
  • 11655 views

Adobe Community Help keeps popping open when working within Adobe Photoshop CS5. I'm not sure if I'm doing some sort of shortcut that causes it to open, but sometimes (maybe once instance, during a 40hr week) Adobe Community Help will open in a Window while I am doing stuff in Adobe Photoshop CS5.

I'm not sure what causes it, but I'll close the Community Help window, and then continue working in Photoshop, and it will open again. Only way to keep it from opening back up again is to close and restart Photoshop. This has happened to me on my home PC as well, and in previous versions of Photoshop, if I remember correctly. I am using Windows 7 now, but I think I've had this happen on XP too.

Is it because there are updates available? Is it because I'm doing some sort of weird shortcut that I don't know about?

An example: I was transforming an object (using the mouse, clicking, using shift button while moving the cursor, using the space bar while panning, etc.) It just opened again. Guess it's time to restart Photoshop...

    This topic has been closed for replies.

    437 replies

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    F
    FeedbackCommunityMember
    Inspiring
    September 6, 2013
    Clean == wipe the disk, install the OS, install the application, don't change any settings, don't add any drivers/fonts/plugins or anything else, then launch the application.

    No, we have no reports of this happening on Macintosh.
    F
    FeedbackCommunityMember
    Inspiring
    September 6, 2013
    Anna - we use Photoshop in addition to writing it. We will put in a week's work without restarting, and test on dirty machines as well as clean. We test as close to real world usage as we can. But we don't install every single utility and other applications that you may have on your system (that would be impossible because of the number of permutations).

    And yet, we still don't see this problem.

    Again, there is most likely something different about your systems that causes this.
    H
    happybana0
    Participating Frequently
    September 6, 2013
    *I am really not trying to get personal, I actually want to help you guys solve the issue, so don't take this as an attack on your procedure.
    H
    happybana0
    Participating Frequently
    September 6, 2013
    Chris, are you guys replicating a work day when you're testing for this issue? I ask because it doesn't happen if I'm not heavily using Photoshop. I was working primarily in InDesign and Illustrator with some Photoshop work the past few weeks and didn't have the problem until my workflow took me back into Photoshop for a full work day with heavy use of Layer Styles.
    Garconis
    GarconisAuthor
    Known Participant
    September 6, 2013
    While it is possible that there is one thing, or a combination of things that cause this problem to occur for certain users, I'm not sure how likely that is. The only similarity between users who have this problem are that they are using Photoshop. Whether it's the way they USE Photoshop, how the program was installed, etc...I'm not sure. But considering it's been happening to users over multiple PCs and various Photoshop versions, it is suspicious to point the finger at anyone else other than Adobe.
    Garconis
    GarconisAuthor
    Known Participant
    September 6, 2013
    I will continue to come here and update others when this problem occurs. A clean machine is pretty vague, as many users including myself have had this problem on both XP and Windows 7, and also apparently Windows 8. I thought I even read of a Mac having the issue. I'm sure there are numerous users with the problem that have started from a "clean" install of Windows...including myself.
    F
    FeedbackCommunityMember
    Inspiring
    September 6, 2013
    See the previous discussions. We don't know what external factor causes this, and we can't reproduce the problem. We need to know what is different about your machine to cause this issue.
    F
    FeedbackCommunityMember
    Inspiring
    September 6, 2013
    Saying it happened again really doesn't help. We need to know how to reproduce the problem on our machines. What is different about your system that causes the problem, that a clean machine or millions of other users don't have and won't see the problem.
    F
    FeedbackCommunityMember
    Inspiring
    September 6, 2013
    i hate like you. i lost my design. gruu...
    Jonny Shaw
    Jonny Shaw
    Known Participant
    September 5, 2013
    Happening to me constantly here, I have heavy PSD's (sometimes up to the 2GB limit) not sure if that makes it worse, but it's at the point where I'm hesitant to even double click on a layer. Windows 8 64Bit, Photoshop CC 64. I cant even find a keyboard shortcut that can be added to layer styles to see if that can be a workaround?
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