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Garconis
Garconis
Known Participant
July 7, 2011

P: "Adobe Community Help" keeps popping open (Windows)

  • July 7, 2011
  • 437 replies
  • 11655 views

Adobe Community Help keeps popping open when working within Adobe Photoshop CS5. I'm not sure if I'm doing some sort of shortcut that causes it to open, but sometimes (maybe once instance, during a 40hr week) Adobe Community Help will open in a Window while I am doing stuff in Adobe Photoshop CS5.

I'm not sure what causes it, but I'll close the Community Help window, and then continue working in Photoshop, and it will open again. Only way to keep it from opening back up again is to close and restart Photoshop. This has happened to me on my home PC as well, and in previous versions of Photoshop, if I remember correctly. I am using Windows 7 now, but I think I've had this happen on XP too.

Is it because there are updates available? Is it because I'm doing some sort of weird shortcut that I don't know about?

An example: I was transforming an object (using the mouse, clicking, using shift button while moving the cursor, using the space bar while panning, etc.) It just opened again. Guess it's time to restart Photoshop...

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    437 replies

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    Garconis
    GarconisAuthor
    Known Participant
    September 4, 2013
    Happened again today. 3 tabs opened and Photoshop threw an error dialog window. Luckily no crash. Yet. That's 2 days in a row. Shooting for 3 tomorrow.
    L
    LarryM01
    Known Participant
    September 3, 2013
    I had a similar problem (with CS5, Win7 x64, IE10).
    Suddenly Photoshop Help pages popped up in my browser as soon as I clicked on any command in Photoshop. I had unsaved images so I could not just close down Photoshop. Since the help pages came from internet ('http://helpx.adobe.com/photoshop/topi...') I just disconnected internet, no help pages could now be created and I got back the access to the Photoshop commands. I saved my images and restarted Photoshop which then behaved normally. It has happened before.
    Just my 2 cents..
    F
    FeedbackCommunityMember
    Inspiring
    September 3, 2013
    I honestly thought that it was me performing some shortcut combination while working too quickly.

    Today I found that my sanity was in place and that is Adobe (CC in this instance) that has gone off the wall mental.

    This bug is happening for me when I double click the magnifier to zoom out ( don't frikkin use THAT much!!)

    This is happening in quite a few places - not just zoom reset.
    Also, this is a fresh install (with updates) on Fresh install of Win7 (64). 8Gb RAM - only program running.
    F
    FeedbackCommunityMember
    Inspiring
    September 3, 2013
    Even if we assume that only 10% contacted us about it... it is still a very small percentage of users experiencing this problem. Just because you are affected does not mean that everyone is similarly affected. The majority of users have not seen this problem, and we still don't see it in everyday testing of Photoshop.

    We are taking this seriously -- but exaggerating the scope of the problem is not going to help.

    We want to solve this, but we still have no idea what outside factor is causing it. I've been continuing to work with other team members to get the information we need - but so far we have no way to reproduce this problem. And without information about the cause, or a way to reproduce it (and track down the cause)... we're stuck.
    H
    happybana0
    Participating Frequently
    September 3, 2013
    You keep saying it's a small subset over and over again, and we keep trying to tell you it's not that small. A small number have piped up about it because it's such an old bug people like my boss just accept it as part of the program. Only a few of us decided to take the time to report it. Your colleague is thankfully taking this seriously, but your repeated attempts to minimize the issue are not helping anyone.
    F
    FeedbackCommunityMember
    Inspiring
    September 3, 2013
    We've heard about this issue through various channels. It is a small subset of users who have this problem, but those who have it seem to get it repeatedly. That's why we think there is something outside Photoshop triggering it - some system preference or other software that sticks with their systems.
    Garconis
    GarconisAuthor
    Known Participant
    September 3, 2013
    Chris, update http://helpx.adobe.com/photoshop/topi... to have some option to report the bug, if the user feels the Help window should not have been triggered. You may be surprised in the amount of people who have this issue.

    I just had it again while viewing this topic. Double-clicked on a layer...
    H
    happybana0
    Participating Frequently
    September 3, 2013
    This person isn't being belligerent or off topic...Responses like that are why people think Adobe doesn't care about user problems. This is a thread about a problem, people are going to chime in with "me toos" sometimes.
    F
    FeedbackCommunityMember
    Inspiring
    September 3, 2013
    Please see the previous discussions. We don't know why this happens, cannot reproduce it ourselves, and really want to know what it is about some people's systems that cause this problem.
    E
    Exquisivision
    Participant
    September 3, 2013
    I'm a creative cloud subscriber and I do updates as soon as they're available. This happens to me daily.
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