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Garconis
Garconis
Known Participant
July 7, 2011

P: "Adobe Community Help" keeps popping open (Windows)

  • July 7, 2011
  • 437 replies
  • 11655 views

Adobe Community Help keeps popping open when working within Adobe Photoshop CS5. I'm not sure if I'm doing some sort of shortcut that causes it to open, but sometimes (maybe once instance, during a 40hr week) Adobe Community Help will open in a Window while I am doing stuff in Adobe Photoshop CS5.

I'm not sure what causes it, but I'll close the Community Help window, and then continue working in Photoshop, and it will open again. Only way to keep it from opening back up again is to close and restart Photoshop. This has happened to me on my home PC as well, and in previous versions of Photoshop, if I remember correctly. I am using Windows 7 now, but I think I've had this happen on XP too.

Is it because there are updates available? Is it because I'm doing some sort of weird shortcut that I don't know about?

An example: I was transforming an object (using the mouse, clicking, using shift button while moving the cursor, using the space bar while panning, etc.) It just opened again. Guess it's time to restart Photoshop...

    This topic has been closed for replies.

    437 replies

    Show previous replies
    jakubp66048398
    jakubp66048398
    Participating Frequently
    August 30, 2013
    Since CS2 when I had this bug I've change everything in PC but bug is still there. Only two thing has not change - Firefox as default browser and OS language (win PL). But hardware, os wersions other apps, plugins (now only guideGuide) are different.
    jakubp66048398
    jakubp66048398
    Participating Frequently
    August 30, 2013
    Everyone have it.
    To reproduce this try to use weaker machine. Use less RAM etc.
    I notice that when I upgrade my PC it happens seldom - but still it happens.
    jakubp66048398
    jakubp66048398
    Participating Frequently
    August 30, 2013
    For me it happens most often when I open color picker from layer style window (ex. color overlay). As I remember it was always like this. Sometimes I have filling that when PS is "working hard" this bug appear.
    Garconis
    GarconisAuthor
    Known Participant
    August 29, 2013
    Again. Crashed. No recovery. Color picker as usual.
    J
    J453
    Legend
    August 23, 2013
    Hi anna, can you email me at jtranber at adobe dot com and I can talk you through what we can do to get an OS image.
    H
    happybana0
    Participating Frequently
    August 22, 2013
    Are you referring to Symantec Ghost, and do you know if I can use the free trial for this purpose?
    F
    FeedbackCommunityMember
    Inspiring
    August 22, 2013
    Again, there has to be something different about your system outside of Photoshop. But we do not know what that might be. There has to be some setting, some other software, or something different otherwise more users would be seeing the problem (and we would see it ourselves, but we don't).
    H
    happybana0
    Participating Frequently
    August 22, 2013
    I would be willing to do this. I really need this problem fixed. I don't think I can let you image my office's computer, but you can image my laptop for sure. Today I got buried under like 12 Help windows and took some video of it and how I can always reliably reproduce it by clicking or mousing over a particular (always different) area on the color picker.
    H
    happybana0
    Participating Frequently
    August 22, 2013
    I doubt it's the Alt+H thing, I never hold down Alt when opening the color picker, where it usually occurs. That may have been the case for OP, but for me there doesn't seem to be anything I'm doing to make it happen, it just happens at random whenever I'm in the Layer styles panel or Color Picker. In fact, it just happened today a few hours ago. I was able to reliably trigger the issue multiple times by clicking in a particular spot on the color picker, and even took video, photos, and screenshots of it happening. It doesn't always require clicking, however. Sometimes, just mousing over a particular spot on the color picker will do it. I intend to get video / screenshots / photos of it happening in all the different ways it can as it comes up. I don't know what else to do.
    F
    FeedbackCommunityMember
    Inspiring
    August 22, 2013
    Aaaargh , this has happened to me today while using the color picker tool , I was not using the Alt key at all , just double clicking on the color overlay in the Fx box ...
    Eventually I managed to save my work and reopen Photoshop , very frustrating ...
    Show more replies
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