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Garconis
Known Participant
July 7, 2011

P: "Adobe Community Help" keeps popping open (Windows)

  • July 7, 2011
  • 437 replies
  • 11657 views

Adobe Community Help keeps popping open when working within Adobe Photoshop CS5. I'm not sure if I'm doing some sort of shortcut that causes it to open, but sometimes (maybe once instance, during a 40hr week) Adobe Community Help will open in a Window while I am doing stuff in Adobe Photoshop CS5.

I'm not sure what causes it, but I'll close the Community Help window, and then continue working in Photoshop, and it will open again. Only way to keep it from opening back up again is to close and restart Photoshop. This has happened to me on my home PC as well, and in previous versions of Photoshop, if I remember correctly. I am using Windows 7 now, but I think I've had this happen on XP too.

Is it because there are updates available? Is it because I'm doing some sort of weird shortcut that I don't know about?

An example: I was transforming an object (using the mouse, clicking, using shift button while moving the cursor, using the space bar while panning, etc.) It just opened again. Guess it's time to restart Photoshop...

This topic has been closed for replies.

437 replies

Inspiring
June 14, 2012
I don't have maya popping up help randomly for me, same with windows and every other software i've used. So how do you program defensively against that? I don't know but everyone else seems to do it just fine.
Garconis
GarconisAuthor
Known Participant
June 14, 2012
At least give the option to completely disable Help. Its quite sad that this has been an issue for so long, and they just seemingly ignore it. In fact its the only issue I have...and it occurs on a weekly basis.
Noel Carboni
Legend
June 14, 2012
I hope one of the next few updates will take care of this for us loyal Adobe customers.


Doesn't seem likely. They haven't a clue what causes it.

And with good reason - it's likeliy general corruption of the application's memory space that's causing it. How do you program defensively against that?

-Noel
JFlemingFBCZ
Inspiring
June 14, 2012
PROBLEM DETAIL:
The help pop up occurs in more than one situation - often with the color picker open like mentioned above, and today I noticed that it doesn't like me to take my time resizing an object with the shift or ctrl button down. Today this occurred when I copied a vector image from illustrator, pasted it into Photoshop as a smart object, attempted to scale it down by click/drag and holding shift. At least ten of those help windows popped up in my browser (Firefox) while I had the mouse button and the shift button down. Photoshop has been open for more than two hours.

SYSTEM DETAILS:
Dell model XPS 8300
Intel (R) Core i7-2600 CPU @ 3.40GHz
8.00 GB of RAM
64-bit, Windows 7 Professional

Photoshop Extended CS4 (from the Design Web & Premium package). I have both the 64 and the 32 bit programs installed on my system.
I have several non-default layer style packs, brushes, patterns, gradients, actions installed - most from various free internet sources.
I have on occasion reassigned my shortcuts. I reassigned F1 to see if maybe it had something to do with that.

I do have a Wacom Bamboo CTH-460 installed, but it is not in use (read "not plugged in").

Don't have filezilla or Google talk installed. I do have "Ghostery" installed in my firefox web browser - I rarely (if ever) use windows internet explorer.

Usually if I restart Photoshop after a few hours, this happens less regularly, but doesn't clear up entirely.

Good luck Adobe guys - I hope one of the next few updates will take care of this for us loyal Adobe customers.
Inspiring
June 11, 2012
Ive been having this issue as well. Glad to know I`m not alone here!

When I go to pick a color out, rather than click each pixel until I get it just right, I keep my cursor sliding across the gradients which I suppose counts as 'holding the mouse down'.
I do use a tablet, though I cannot go back to a previous driver since my tablet won't work then. It's a very fussy piece of equipment that refuses to function without the latest drivers.
The last time this happened, I was on CS6 with my tablet, I went to select a color from the pallet, and a TON of help windows opened. It took a few minutes to close them all (I'm used to this happening by now), but even when they were all gone, I could not select any colors. It just kept beeping as it would if you were to try and click something while there was an error message up (yet no message was there). I was forced to reboot Photoshop (thank god for file recovery!) before it would work again. A few minutes later, it did it again.
I have tried setting it to open in browser rather than plague me with windows, but then it will open so many tabs that It spans into a single line of tiny x's across the top of my browser.

This seems to have a very wide range of triggers. If anyone has a solid fix, that would be great. Until then, I guess I just keep rebooting! >_<
annd63484057
Participating Frequently
June 8, 2012
This just started happening to me using the Ctrl+Spacebar zoom option... every time I click to zoom it opens a new help tab in my browser (by the time I realized it crashed my browser!)

On a brand new computer 64 bit windows 7.
Photoshop CS5.
No tablet installed, just keyboard and mouse.

Edit: Restarting PS did fix it.
Inspiring
June 7, 2012
happened to me when i was adjusting a curve in the curve adjustment layer
Inspiring
June 4, 2012
Yes. I too have this problem and have experienced it with every version that has ever had an online help system attached to the f1 help shortcut. I find that it occurs most often in the color picker dialogue and/or the color picker dialogue as a sub dialogue to the gradient tools. I am currently using CS6 on a 64 bit win7 machine with an intos 4 tablet. I too suspected either the tablet and long click holds with modifiers(alt,ctrl, shift) either with the pen or mouse as it has occured with both instruments.
I wonder if it might be a conflict with the keyboard and mouse accessibility "helpers" built into windows itself.
Participating Frequently
May 27, 2012
Yes, I just had it on CS6, Photoshop x64, It's been open for ~3-4 hours, and it opened SO many tabs, Chrome crashed, then did it all over again crashing Chrome a second time, I just saved all my stuff and shut Photoshop down, hopefully it won't happen again.
Participating Frequently
May 27, 2012
First time I saw this error was today, and I was using the Color Picker, messing around with gradients when it happened! I'm on Photoshop CS6 x64 Windows 7 SP1 x64