P: "Adobe Community Help" keeps popping open (Windows)

Hello ,

Any news about this particular issue? We have a user here using win7 x64 with a Intuos4 and Photoshop CS5 having an issue where the community help (adobe bridge) will keep opening randomly even if the user doesn't press anything.

For now I disabled the keyboard shortcuts and while the issue seems to happen less frequently it still pops ups every now and then.

If you need any more info/troubleshooting from my part please let me know, thanks!

Just as a side note - my RAM modules are not suspect. I have ECC RAM and the system will halt if an uncorrectable error is detected.

-Noel

Adobe Help.exe.(various numbers).dmp

Process Name: Adobe Help.exe : C:\Program Files\Adobe\Adobe Help\Adobe Help.exe
Process Architecture: x64
Exception Code: 0xC0000005
Exception Information: The thread tried to read from or write to a virtual address for which it does not have the appropriate access.
Heap Information: Not Present
_____________________________________________

The error/exception code is one I have seen plenty of times.
Do the following:

Check you RAM modules. This will be very important. Corrupt or faulty ones will cause this kind of error code to show in a dump. Kingston RAM is notorious for having issues. I used to have this brand. After lengthy research and many system tests, they suck. I quit having as many issues. Windows help on how to check RAM.

Check your installation. Even though the Adobe Installer says it was successful, check again.
Turn off ALL start-up processes and services. Less interference. During my install I only had 47 (48 if you include the installer). Try uninstalling Adobe products on your machine and try again. Uninstall will not remove everything it created/installed. For me to tell you how to do that would break Adobe's policy. (Not a hacker. Just a smart developer who knows how software works.)

On the XP OS computer, I repaired Photoshop. Guess what... Adobe Help started popping up. My broken/corrupt install was keeping it from popping up, but creating dump files. The dumb files also show the same error/exception code from Ps CS3 on XP.

My system log also reports that there is an error from help even on a manual user open.

Seems to me like Adobe Help is broken??...

Either it gets broken from the installer or from the process that tries to access the RAM.

I have tried something new today.

I have enabled system logging, I also changed the location of my dump files to a folder on my desktop.

I have done this because, yesterday I opened the default dump folder and watched as every time I closed Adobe Help, a .dmp file was created. This struck me as very odd. 4 help dumps @ 2mb each. Ps dumb was 5mb. With Visual Studio Pro I was given dev tools. With that install came an executable file titled "dumpchk.exe."

For those who want this tool, you can get it here. The download you want is titled "Developing for Windows Vista or Previous Versions of Windows". This is incorrect. They made a mistake. Upon clicking the page, it actually says Windows 7. You will need Frame work 4.

For those who want to know how to enable system logging, click here. Please make sure you know what you are doing.
How to read a dump (.dmp) file.

Back to my older XP computer, I have managed to update and get it going again. I found that there were over 2,000 dump files titled Adobe Help. Yet I never had Adobe Help open on me. I only used it maybe 3 times. This is very strange. I will look into these and report back.

No. I think it's a red herring since the other users don't have "Enable Events to run Scripts/Actions" enabled.

I have enabled this feature.

I'm going to guess that the script I am supposed to use is "Clean Listener".

Funny thing... Just last night I had this happen once.

I was working on a pretty complex set of Layer Styles, and I got into a situation where the screen stopped updating when I was making changes to settings (but would still update when I hit OK to commit the layer style changes).

At one point Help popped up without my asking it to. Upon closing it I found it didn't come back up, but I finished my Photoshop work and closed Photoshop not long thereafter.

For what it's worth, [ ] Enable Events to Run Scripts/Actions is NOT enabled for me either.

-Noel

OK. Thanks. It was a shot in the dark since this has been so elusive.

FYI - I just checked and I don't have that enabled. Also, the only programs that I have installed, that he also does, is Firefox, MS Office (Enterprise 2007), and obviously Photoshop (12.0.4 x64).

Styro,

Can you try something? Go to File>Scripts>Script Events Manager...

Is "Enable Events to run Scripts/Actions" enabled?