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Garconis
Garconis
Known Participant
July 7, 2011

P: "Adobe Community Help" keeps popping open (Windows)

  • July 7, 2011
  • 437 replies
  • 11657 views

Adobe Community Help keeps popping open when working within Adobe Photoshop CS5. I'm not sure if I'm doing some sort of shortcut that causes it to open, but sometimes (maybe once instance, during a 40hr week) Adobe Community Help will open in a Window while I am doing stuff in Adobe Photoshop CS5.

I'm not sure what causes it, but I'll close the Community Help window, and then continue working in Photoshop, and it will open again. Only way to keep it from opening back up again is to close and restart Photoshop. This has happened to me on my home PC as well, and in previous versions of Photoshop, if I remember correctly. I am using Windows 7 now, but I think I've had this happen on XP too.

Is it because there are updates available? Is it because I'm doing some sort of weird shortcut that I don't know about?

An example: I was transforming an object (using the mouse, clicking, using shift button while moving the cursor, using the space bar while panning, etc.) It just opened again. Guess it's time to restart Photoshop...

    This topic has been closed for replies.

    437 replies

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    Noel Carboni
    Noel Carboni
    Legend
    November 17, 2011
    To repeat something I mentioned up-thread...

    For those of you trying to diagnose this and other Photoshop instabilities, make sure to check the web site of the maker of your video card for driver updates.

    Buggy OpenGL implementations seem particularly capable of corrupting unspecified regions of Photoshop memory.

    -Noel
    J
    J453
    Legend
    November 17, 2011
    Great. Thanks.
    A
    Anonymous
    November 17, 2011
    Hello guys, little update.

    Actually it wasn't the "community help" that was popping up but the "adobe bridge", seems like two completly different things. Also the same user had random Photoshop crashes for a couple of days now, I switched her to the x86 version instead of x64 this morning and so far everything seems fine.

    I'll let you know how this goes.
    Garconis
    GarconisAuthor
    Known Participant
    November 17, 2011
    Just made that change. I'll let you know if it still (somehow) pops open.
    J
    J453
    Legend
    November 17, 2011
    What happens if you set Help to use the browser instead of the Community Help application?

    B
    brian-j
    Inspiring
    November 17, 2011
    I don't think the issue is related to the Wacom tablet/driver. I've had the issue being discussed in this thread for several years -- with different versions of Photoshop -- but have never had a Wacom tablet.
    Garconis
    GarconisAuthor
    Known Participant
    November 17, 2011
    Should just make an option to completely disable or uninstall Community Help.
    _mark3
    _mark3
    Known Participant
    November 17, 2011
    Installing the old Wacom driver would be a worthwhile test. Give it a shot and let us know what you learn.

    We really want to solve this problem for customers but have had trouble reliably reproducing it.
    A
    Anonymous
    November 17, 2011
    Hello,

    I have a user here that reported that her Adobe community help kept opening (through adobe bridge) while working on her photoshop. It started happening randomly one day and won't stop.

    I've removed the keyboard shortcut in case this was the issue but it keeps happening, less frequent now thought from what she told me.

    I've seen in a past thread that this issue was happening in the Adobe office too, with people using a Wacom tablet which is exactly the case here, the user got a Intuos 4 tablet.This is happening even while she's not on her computer.

    From what I've saw, the Intuos 4 driver was updated by Wacom 2 months ago (september) and they fixed an issue with the pen pressure in CS5, could that be the cause? I could probably try to install an old driver and see how it goes. What do you think?

    Thanks

    A
    Anonymous
    November 14, 2011
    Any news on this particular case by any chance?
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