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Garconis
Garconis
Known Participant
July 7, 2011

P: "Adobe Community Help" keeps popping open (Windows)

  • July 7, 2011
  • 437 replies
  • 11657 views

Adobe Community Help keeps popping open when working within Adobe Photoshop CS5. I'm not sure if I'm doing some sort of shortcut that causes it to open, but sometimes (maybe once instance, during a 40hr week) Adobe Community Help will open in a Window while I am doing stuff in Adobe Photoshop CS5.

I'm not sure what causes it, but I'll close the Community Help window, and then continue working in Photoshop, and it will open again. Only way to keep it from opening back up again is to close and restart Photoshop. This has happened to me on my home PC as well, and in previous versions of Photoshop, if I remember correctly. I am using Windows 7 now, but I think I've had this happen on XP too.

Is it because there are updates available? Is it because I'm doing some sort of weird shortcut that I don't know about?

An example: I was transforming an object (using the mouse, clicking, using shift button while moving the cursor, using the space bar while panning, etc.) It just opened again. Guess it's time to restart Photoshop...

    This topic has been closed for replies.

    437 replies

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    Noel Carboni
    Noel Carboni
    Legend
    September 15, 2011
    Save your work ASAP and close and restart Photoshop.

    -Noel
    Garconis
    GarconisAuthor
    Known Participant
    September 15, 2011
    Just happened AGAIN. I was editing a drop shadow on some text and it popped open. I closed it, and didn't even move the mouse -- and it kept reopening.
    Noel Carboni
    Noel Carboni
    Legend
    September 15, 2011
    It'a a very old glitch that seems to recur from time to time, across all versions of Photoshop.

    My gut tells me it means memory is being corrupted by something. That something, from everything I've seen and read, appears most often to be display driver glitches.

    The advice is to visit the web site of the maker of your video card and download/install their updated driver. If you have an ATI card I have a particular recommendation: Avoid Catalyst 11.8 (it won't be current for long) and instead install 11.7 or a newer version.

    -Noel
    G
    graphicstop
    Participating Frequently
    September 4, 2011
    community help window opened up today when I was changing blending mode on layer style window.
    Garconis
    GarconisAuthor
    Known Participant
    August 22, 2011
    It's clearly not a Wacom issue.
    D
    darkhelmet1234
    Participant
    August 22, 2011
    Keyboard and mouse only.
    _mark3
    _mark3
    Known Participant
    August 22, 2011
    DJ, might you have a Wacom tablet installed?

    We're trying to narrow this down to common variables across different customers' systems.
    D
    darkhelmet1234
    Participant
    August 18, 2011
    Happens to me too.

    WIN 7 ULTIMATE 64BIT
    ALIENWARE M17XR2
    6GB RAM
    GEFORCE 285GTX SLI 1GB
    G
    graphicstop
    Participating Frequently
    August 16, 2011
    It's a custom made computer by FINE COMPUTERS ( It's an intel (R) core (TM) i7 CPU 950@3.07 GHz 6GB of RAM. Let me know, how else I can get the information you might need.
    Garconis
    GarconisAuthor
    Known Participant
    August 16, 2011
    Well what make PC do you have?
    Show more replies
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