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Garconis
Garconis
Known Participant
July 7, 2011

P: "Adobe Community Help" keeps popping open (Windows)

  • July 7, 2011
  • 437 replies
  • 11657 views

Adobe Community Help keeps popping open when working within Adobe Photoshop CS5. I'm not sure if I'm doing some sort of shortcut that causes it to open, but sometimes (maybe once instance, during a 40hr week) Adobe Community Help will open in a Window while I am doing stuff in Adobe Photoshop CS5.

I'm not sure what causes it, but I'll close the Community Help window, and then continue working in Photoshop, and it will open again. Only way to keep it from opening back up again is to close and restart Photoshop. This has happened to me on my home PC as well, and in previous versions of Photoshop, if I remember correctly. I am using Windows 7 now, but I think I've had this happen on XP too.

Is it because there are updates available? Is it because I'm doing some sort of weird shortcut that I don't know about?

An example: I was transforming an object (using the mouse, clicking, using shift button while moving the cursor, using the space bar while panning, etc.) It just opened again. Guess it's time to restart Photoshop...

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    437 replies

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    G
    graphicstop
    Participating Frequently
    August 16, 2011
    You are very welcome. No, I don't have any of those.
    _mark3
    _mark3
    Known Participant
    August 16, 2011
    Thanks for those details. RazmikM, do you have a Dell box or another make?
    Garconis
    GarconisAuthor
    Known Participant
    August 15, 2011
    Dell Vostro 430. Windows 7 Professional (Service Pack 1). Intel Core i5 CPU 750 @ 2.67GHz. 8GB Memory (RAM). 64-Bit.

    I have an array of software installed on the PC. My co-worker who has the same software, says he has this same issue too sometimes. Some programs I have include TortoiseSVN (64-bit), twConfig (1.2.6.4), WinVNC (UltraVNC Win32 Server 1.0.8.2), VMware Player, etc.
    G
    graphicstop
    Participating Frequently
    August 13, 2011
    I'm using windows 7 professional, due to my request only the standards apps have been installed on my machine. It's an intel (R) core (TM) i7 CPU 950@3.07 GHz

    Hope this helps.
    _mark3
    _mark3
    Known Participant
    August 13, 2011
    Thanks for the quick replies. We'll continue to try and identify common variables here.

    What's the make and model of your PC's? Perhaps the vendor has pre-installed a conflicting background app.
    G
    graphicstop
    Participating Frequently
    August 11, 2011
    No Google Talk or FileZilla.
    Garconis
    GarconisAuthor
    Known Participant
    August 11, 2011
    I do not have a Wacom tablet installed.
    G
    graphicstop
    Participating Frequently
    August 11, 2011
    no I don't.
    _mark3
    _mark3
    Known Participant
    August 11, 2011
    We experienced this recently here at Adobe, and the only unusual thing installed on the machine was a Wacom tablet.

    Garconis and RazmikM, do you possibly have a Wacom tablet installed?

    And RazmikM, are Google Talk or FileZilla possibly installed on your machine?
    G
    graphicstop
    Participating Frequently
    July 28, 2011
    Here is what I noticed. The message pops when I'm changing values of an effect. I've had that when I used the color picker in gradient tool. I've been using the trial version on CS5.5. I've had the software crashed while I kept closing the window.
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