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Garconis
Garconis
Known Participant
July 7, 2011

P: "Adobe Community Help" keeps popping open (Windows)

  • July 7, 2011
  • 437 replies
  • 11657 views

Adobe Community Help keeps popping open when working within Adobe Photoshop CS5. I'm not sure if I'm doing some sort of shortcut that causes it to open, but sometimes (maybe once instance, during a 40hr week) Adobe Community Help will open in a Window while I am doing stuff in Adobe Photoshop CS5.

I'm not sure what causes it, but I'll close the Community Help window, and then continue working in Photoshop, and it will open again. Only way to keep it from opening back up again is to close and restart Photoshop. This has happened to me on my home PC as well, and in previous versions of Photoshop, if I remember correctly. I am using Windows 7 now, but I think I've had this happen on XP too.

Is it because there are updates available? Is it because I'm doing some sort of weird shortcut that I don't know about?

An example: I was transforming an object (using the mouse, clicking, using shift button while moving the cursor, using the space bar while panning, etc.) It just opened again. Guess it's time to restart Photoshop...

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    437 replies

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    Garconis
    GarconisAuthor
    Known Participant
    July 28, 2011
    It happened again today under certain circumstances. I had the color picker open and everytime I clicked, the Community Help window would re-open. I initially closed it, and no matter where I clicked (even if it was just somewhere on the main Photoshop toolbar) the Community Help would pop open. So I decided to not close it, and still no matter where I clicked within PS CS5, the window would come to the fore-front (note that it wouldn't open another window, it would just bring up the one that was already open). To stop this craziness, I had to close the Color Picker. Then, finally, Community Help would stop re-opening.
    Garconis
    GarconisAuthor
    Known Participant
    July 27, 2011
    I disabled the extensions a about a week and a half ago. Today, the Adobe Community Help opened up again. I was using the Color Picker and while I was selecting the color I wanted, with the mouse/cursor, the window popped open. Wasn't touching the keyboard or anything. I attached a screenshot of the window that opened.

    I had 5 PSD files open in Photoshop. The following programs were open: Windows Explorer (2 windows), Chrome (2 windows), Microsoft Outlook, Adobe Photoshop CS5, Adobe Illustrator CS5, Google Talk, and FileZilla.


    Image is not available



    I closed the window, and then used the picker again. Window opened up again.
    Garconis
    GarconisAuthor
    Known Participant
    July 12, 2011
    It's one that another user on here created, from this topic:
    http://feedback.photoshop.com/photosh...

    This is the actual file:
    http://sites.google.com/site/davidjen...

    I can try disabling it tomorrow when I get to work. Though, I have grown quite accustom to using it.

    Also, the files I work with are on a network drive. Not sure if that could have anything to do with Community Help opening "randomly".
    _mark3
    _mark3
    Known Participant
    July 12, 2011
    Hmmm... if shortcuts are untouched, this likely is related to a specific software conflict on your system.

    What's the Photoshop extension? Can you temporarily uninstall it and see if the problem recurs?

    Thanks again. If we get to the bottom of this, we could help out hundreds of Photoshop users.
    Garconis
    GarconisAuthor
    Known Participant
    July 12, 2011
    It's funny, because it happened again today after an hour or so of using Photoshop at work. However, unlike most times it happens, I was not able to get it to happen again. I simply closed the Community Help window that popped up, and it didn't re-open like it usually does when I continue to Photoshop away.

    After it happened today, I checked my Keyboard Shortcuts, and they are all set to default. I personally have not done anything with setting shortcuts for any of the Adobe programs. I just changed a few of the preferences from default, and created a workspace that I use. I do have an extension installed in Photoshop, but I'm fairly certain it was happening before that too -- as I'm fairly certain it's happened on my XP machines, before I upgraded to Windows 7 a while ago.
    _mark3
    _mark3
    Known Participant
    July 12, 2011
    Garconis, can you let us know if reassigning keyboard shortcuts as recommended by Brett solves the problem?

    We're seeing a flurry of comments on Help itself about this issue. If reassigned shortcuts aren't the cause, there may be a conflicting third-party utility on your system, which we'd like to work with you to identify.

    Thanks!
    Brett N
    Adobe Employee
    Brett N
    Adobe Employee
    July 7, 2011
    The only keyboard shortcut to open Help in Photoshop is F1.

    You may want to check if this has been modified though. Go to Edit>Keyboard Shortcuts, then check under the Shortcuts For: Application Menus. Expand Help and check Photoshop Help. Or, you can just use the Photoshop Defaults Set.

    Image is not available



    If your keyboard shortcuts haven't been modified, you may have an application on your computer that does it for you. Try shutting down applications that run in the background.
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