Known Participant

P: "Adobe Community Help" keeps popping open (Windows)

Forum|Forum|14 years ago
July 7, 2011
437 replies
11650 views

Adobe Community Help keeps popping open when working within Adobe Photoshop CS5. I'm not sure if I'm doing some sort of shortcut that causes it to open, but sometimes (maybe once instance, during a 40hr week) Adobe Community Help will open in a Window while I am doing stuff in Adobe Photoshop CS5.

I'm not sure what causes it, but I'll close the Community Help window, and then continue working in Photoshop, and it will open again. Only way to keep it from opening back up again is to close and restart Photoshop. This has happened to me on my home PC as well, and in previous versions of Photoshop, if I remember correctly. I am using Windows 7 now, but I think I've had this happen on XP too.

Is it because there are updates available? Is it because I'm doing some sort of weird shortcut that I don't know about?

An example: I was transforming an object (using the mouse, clicking, using shift button while moving the cursor, using the space bar while panning, etc.) It just opened again. Guess it's time to restart Photoshop...

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chinarabbit

Participating Frequently

will there be an offline patch?

online patches really make it seem like you are actually engineering these problems yourself in order to have online update access for exploitative, malicious, or non-transparent purposes

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FeedbackCommunityMember

Inspiring

Thanks for the fix!

Jeff-Adobe

Adobe Employee

Hi everyone,

The CS6 (13.0.1.3) patch has the fix for this issue. The readme specifically names this fix along with a number of others:

"Notable Windows specific bugs fixed

While using Photoshop (e.g. Color Picker or Layer Styles) PS launches browser with Help URL and crashes"

This fix is Windows only and is available for free simply by choosing Help->Updates from within Photoshop CS6.

This fix will also be released in a future Photoshop CC release for Creative Cloud subscribers.

For more information please read the following blog post:
http://blogs.adobe.com/photoshopdotco...

I wanted to thank all of our customers again for helping with this fix especially Garconis who started this thread.

Thanks,
Jeff Sass

Jeff-Adobe

Adobe Employee

Hi Garconis,

The fix has been released to our prerelease users and we are vetting it now. I apologize that I cannot comment further on release dates at this time.

Thanks,
Jeff Sass

GarconisAuthor

Known Participant

Can we get an update on this? I realize publishing a fix/patch/update takes some time with scheduling alongside other bug fixes...but this thing seems to be getting worse...and happens every day now. And each time it crashes Photoshop. I used to have some luck in it not crashing. But now Photoshop crashes 100% of the time this bug occurs. And my files are only recovered 50% of the time. Lose lose. 😞

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FeedbackCommunityMember

Inspiring

yes, we know - please see the previous responses and the official response at the top of the topic.

M

marcjgirouard

Participating Frequently

Just want to chime in that Photoshop CC just opened 10-15 tabs of help pages in my browser. This was while using the color picker. I have seen this problem since CS3 at least.

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FeedbackCommunityMember

Inspiring

@ Chris Cox - What makes you think, that I did not read what has been announced regarding this topic? Do you think I might feel better when you delete my posts? No I don't.

Adobe should have done something about it years ago. But did not. It even becomes worse in CC as Photoshop tends to crash even more often while opening browser instance after browser instance. I have lost countless hours of work due to this bug in the last decade. I have lost money due to it. So why should I not share my feelings here? Should I share them on Twitter?

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FeedbackCommunityMember

Inspiring

Sure deleting my post solves the problem @ Chris Cox ...

Adobe did nothing about this and other bugs for years. So let people say it.

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FeedbackCommunityMember

Inspiring

A hundred years later and Adobe does a f***.

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