Known Participant

P: "Adobe Community Help" keeps popping open (Windows)

Forum|Forum|14 years ago
July 7, 2011
437 replies
11655 views

Adobe Community Help keeps popping open when working within Adobe Photoshop CS5. I'm not sure if I'm doing some sort of shortcut that causes it to open, but sometimes (maybe once instance, during a 40hr week) Adobe Community Help will open in a Window while I am doing stuff in Adobe Photoshop CS5.

I'm not sure what causes it, but I'll close the Community Help window, and then continue working in Photoshop, and it will open again. Only way to keep it from opening back up again is to close and restart Photoshop. This has happened to me on my home PC as well, and in previous versions of Photoshop, if I remember correctly. I am using Windows 7 now, but I think I've had this happen on XP too.

Is it because there are updates available? Is it because I'm doing some sort of weird shortcut that I don't know about?

An example: I was transforming an object (using the mouse, clicking, using shift button while moving the cursor, using the space bar while panning, etc.) It just opened again. Guess it's time to restart Photoshop...

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GarconisAuthor

Known Participant

Thanks Adobe, for finally admitting it was your fault! Haha. By the way, by disconnecting my internet while using Photoshop, I was no longer having this issue. Not sure if that had anything to do with it. Would be curious for a good explanation of what true culprit(s) was/were...any how it took numerous years for them to find it. But none the less, just glad my biggest gripe can now move to another topic. 😉

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FeedbackCommunityMember

Inspiring

So it wasn't an outside factor like we thought, but a time + type of operations done + magic numbers problem. I am SOOO glad they found the cause...

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happybana0

Participating Frequently

This is the best news ever...especially since today I had the worst instance in a few years of this happening. It was launching 4 or 5 help windows at a time whenever I Alt+Tabbed back to Photoshop. Took some gamerific timing to get that Color picker closed and save my work... So glad this finally got figured out! Great work.

Jeff-Adobe

Adobe Employee

Hi everyone,

This is Jeff Sass one of the Photoshop Engineering Managers.

First, I wanted to apologize how long this bug has been in Photoshop. It was quite challenging to reproduce and we have been trying for a long time.

Second, I wanted to share the good news that we have been able to reproduce this bug in house with our automation system and have a fix for this issue that will be released in a future version of Photoshop. This fix is a Windows only fix (we haven't seen any reports of this happening on the Mac). This will resolve the issue where the Adobe help is launched in your default web browser when you are using Photoshop especially in dialog boxes (like Color Picker, or Layer Style). This issue had nothing to do with external plugins and can be reproduced with a default install of Photoshop. You just need to do a certain internal operation 3999 times before it shows up.

Third, thank you to everyone that has come to the forums to post about this issue. We take customer feedback very seriously and appreciate all of the feedback we received on this issue to help us finally narrow it down.

Thanks - Jeff

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FeedbackCommunityMember

Inspiring

I am on Windows 7 using CS4 and this time it was when I chose the Character type tool. What's funny is I used it already and this didn't happen.

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FeedbackCommunityMember

Inspiring

Yeah, it acts like someone asked for help in the context of the color picker, but they didn't. And we still don't know what causes it or how to reproduce it.

PECourtejoie

Community Expert

chris, an user reported this error message when several help windows popped up:
"Color Picker (Stop Color)

There was an error initializing the Adobe Help application. You may need to re-install the application and the Help component.

(7)
"
http://forums.adobe.com/thread/128684...
Hope this helps.

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happybana0

Participating Frequently

Jealous. If I could turn back time, I would go back to CS5 and never ever upgrade. I used to be able to fix this issue with the host file workaround.

GarconisAuthor

Known Participant

I'm not on CC (yet).

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happybana0

Participating Frequently

Can that still be done? I thought CC stopped that from working.

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