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Garconis
Garconis
Known Participant
July 7, 2011

P: "Adobe Community Help" keeps popping open (Windows)

  • July 7, 2011
  • 437 replies
  • 11655 views

Adobe Community Help keeps popping open when working within Adobe Photoshop CS5. I'm not sure if I'm doing some sort of shortcut that causes it to open, but sometimes (maybe once instance, during a 40hr week) Adobe Community Help will open in a Window while I am doing stuff in Adobe Photoshop CS5.

I'm not sure what causes it, but I'll close the Community Help window, and then continue working in Photoshop, and it will open again. Only way to keep it from opening back up again is to close and restart Photoshop. This has happened to me on my home PC as well, and in previous versions of Photoshop, if I remember correctly. I am using Windows 7 now, but I think I've had this happen on XP too.

Is it because there are updates available? Is it because I'm doing some sort of weird shortcut that I don't know about?

An example: I was transforming an object (using the mouse, clicking, using shift button while moving the cursor, using the space bar while panning, etc.) It just opened again. Guess it's time to restart Photoshop...

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    437 replies

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    L
    LarryM01
    Known Participant
    October 6, 2013
    Just 'quitting Photoshop' may not always be the wanted solution.
    In this situation any Photoshop command including 'Exit' triggers the Help pop up page.
    You cannot Save any Unsaved jobs, which may not be so funny.
    You probably will use the Taskmanager to 'End the process' for Photoshop or just restart your computer.
    Instead temporarily disconnect your internet connection - then the help pages don't pop up - and you can save your jobs - or do anything in Photoshop - and after that do the relaunching of Photoshop to get the reset.
    Jeff-Adobe
    Adobe Employee
    Jeff-Adobe
    Adobe Employee
    October 5, 2013
    Hi everyone,

    I cannot comment on if the bug will be backported to CS6, I apologize for that.

    As far as the steps to reproduce, there is an internal operation that needs to trigger 3999 times before this bug will reproduce. So the comment about it not happening on fresh files makes sense. You have to keep Photoshop open for awhile and do different windowing operations in order to trigger it. That is why there is no good workaround other than quitting and relaunching Photoshop as that will "reset" it so to speak.

    -Jeff
    F
    FeedbackCommunityMember
    Inspiring
    October 2, 2013
    I would be embarrassed to call myself a Photoshop Engineering Manager by allowing this bug to exist in public releases.
    F
    FeedbackCommunityMember
    Inspiring
    October 2, 2013
    Is this Help window issue going to get a CS6 fix?
    jakubp66048398
    jakubp66048398
    Participating Frequently
    October 1, 2013
    Few day ago I found funny thing.. I was teaching few people (PS lessons) and all of the sudden, in the same moment everyone had help on there screens 🙂 I was on my CC version and they have CS6.
    Unfortunately I don't remember exactly steps to this bug but it was something like go to style window on shape layer -> color overlay -> pick color -> close style window -> again open style window -> color overlay -> pick color -> BANG!
    But on fresh file this dont trigger this bug 😞
    Jeff-Adobe
    Adobe Employee
    Jeff-Adobe
    Adobe Employee
    September 26, 2013
    Hi everyone,

    Photoshop did release version 14.1.2 yesterday. For more details please visit this page:
    http://blogs.adobe.com/jnack/2013/09/...

    I apologize that the help launching bug fix is not in that release but it will be in a future release.

    Thanks,
    Jeff
    Garconis
    GarconisAuthor
    Known Participant
    September 26, 2013
    Well, scratch that. Even with "blocking" Adobe servers via the hosts file, I still have the issue. Thought it solved that, as it's been a good week since it crept up. Guess I can at least get rid of all that garbage from the hosts file now.
    Jeff-Adobe
    Adobe Employee
    Jeff-Adobe
    Adobe Employee
    September 25, 2013
    Hi Anthony,

    I cannot say when it will be released but the fix has been checked in and verified already so it shouldn't be too long. I know everyone is anxious for it given how long it has been.

    Thanks,
    Jeff
    anthonyd7463498
    anthonyd7463498
    Participant
    September 25, 2013
    Will the fix be released as an update or in the next full version release? Do you have a potential release date for the fix?
    F
    FeedbackCommunityMember
    Inspiring
    September 20, 2013
    The biggest problem was the lack of a reproducible case. When we expanded some of our automation tests, we suddenly had a reproducible case.
    As for the nature of the problem - eh, that's kind of buried in the details of Windows resource management plus the application code. It wasn't obvious, as several senior engineers had already spent weeks looking for possible causes. I even spent a lot of time looking for the cause and came up empty, and our windows API experts spent even more time on it...
    We just had to find a way to reproduce the problem reliably, then we could track it back to the cause.
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