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3
36758666
Known Participant
January 17, 2021

P: Black Canvas when used with Egpu on MacBook Pro. Cannot see image on Canvas.

  • January 17, 2021
  • 21 replies
  • 1641 views

1. Pertinent System Specs  (Platform, RAM, HD Space, Monitor resolution, Video Card, etc)

MacBook Pro 13 inch 2018 with 4 thunderbolts

500GB Hard Disk

Intel Core i5 Quad Core

8gb RAM

Integrated Graphics: Intel Iris Plus Graphics 655

Egpu : Razor Core X with AMD Radeon RX 580

 

Display Bounds: top=0, left=0, bottom=1050, right=1680 OpenGL Drawing: Enabled. OpenGL Allow Old GPUs: Not Detected. OpenGL Drawing Mode: Advanced OpenGL Allow Normal Mode: True. OpenGL Allow Advanced Mode: True. AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=1
NumNativeGPUs=2
glgpu[0].GLVersion="2.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=8192
glgpu[0].GLName="16915464"
glgpu[0].GLVendor="AMD"
glgpu[0].GLRenderer="16915464"
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
clgpu[0].CLPlatformVersion="OpenCL 1.2 (Nov 23 2020 03:06:15)"
clgpu[0].CLDeviceVersion="1.2"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=8589
clgpu[0].CLName="AMD Radeon RX 580 Compute Engine"
clgpu[0].CLVendor="AMD"
clgpu[0].CLBandwidth=1.770000e+11
clgpu[0].CLCompute=2877.863474
clgpu[0].CLRawDeviceName=AMD Radeon RX 580 Compute Engine
clgpu[0].CLRawDeviceVendor=AMD
clgpu[0].CLRawPlatformName=Apple
clgpu[0].CLRawPlatformVendor=Apple
nativegpu[0].NativeName="AMD Radeon RX 580"
nativegpu[1].NativeName="Intel(R) Iris(TM) Plus Graphics 655"

 

2. OS version number*

Mac OS Big Sur 11.1

 

3. Photoshop/Camera Raw version number
Photoshop V22.1.1

 

4. A brief description of the problem.

 

Setting: Macbook Pro Connected to Razor Core Egpu with Radeon RX 580. 

 

Description:

I have selected "prefer external egpu" in app. Phootshop recognizes my egpu. When i open an image, it displays blank on the canvas. However I still can see the image in the layers section. Image also appears in camera raw and other panels like liquify. I have tried to reset preferences, tried all different modes in drawing mode and no use.

 

For now I have a workaround. I first disable graphics processor and then open the image. Once the image displays, I enable my graphics processor again and continue working. but I have to do this for every pic i work on. Plus it is slow when zooming in and out of pic. I can confirm the Egpu is working this way as i can see the gpu chart from activity monitor.

 

Note: I dont have these issues when connected to an external monitor. Seems like photoshop has this issue when I directly use egpu with MacBook Pro internal monitor without an external monitor.

 

 

 

5. Steps to recreate the issue:

 

Connect your macbook to a egpu without an external display and try opening an image in photoshop in macbook pro itself.

 

Plzzz fix. gurhhhh

 

 

 

 

 

 

 

 

 

This topic has been closed for replies.

21 replies

3
36758666Author
Known Participant
May 22, 2021

this issue has never been fixed

P
Puhavik18777683
Participant
April 25, 2021

I have the same problem with my iMac  21.5 2017 and Blackmagic eGPU. I hope you will fix it as soon as possible!

J
john.doe.hello.world
Participant
April 1, 2021

The issue still persists. Any ETA?

3
36758666Author
Known Participant
March 21, 2021

This issue has not been addressed in March update either.

3
36758666Author
Known Participant
February 12, 2021

@mark142840_dahm Thank you for the update Mark. 

Mark C. Dahm
Community Manager
Mark C. DahmCommunity Manager
Community Manager
February 11, 2021

Thanks, yeah, still trying to nail things down; we are modernizing many of the GPU calls and it's possible that things will 'just work' once we get to retiring the offending code.

There were some issues with Big Sur (11.0/1) and external monitors, but I'm not sure that is this issue here, and will keep working on it. Still needs to work in the single monitor case.

3
36758666Author
Known Participant
February 10, 2021

yes, I believe adobe is still working on this issue.

JohanElzenga
Community Expert
JohanElzengaCommunity Expert
Community Expert
February 9, 2021

Unfortunately, today's update does not fix this problem.

-- Johan W. Elzenga
3
36758666Author
Known Participant
January 31, 2021

My issue was specific to using macboook pro insernal dispaly along with egpu without using any external monitor. If your setup involves external monitor, as long as you plug your external monitor to the egpu, you should be fine.

F
FeedbackCommunityMember
Inspiring
January 30, 2021

Macbook Pro 2018, LG Ultrafine 27" Thunderbolt 3, Apple Thunderbolt 27" display, AMD Radeon RX 5700XT, Akitio Node Pro eGPU housing,

I had the same problem after the upgrade to Big Sur, spent over an hour with Adobe Tech support that kept telling me that Adobe Photoshop 2021 did not support multiple GPU's, the tech support people didn't have any understanding what was going on.

This problem was not happening with Lightroom.

Last Sunday due to a job that I had pending, I needed Photoshop working with the eGPU and I was going to downgrade Big Sur to Catalina because the problem did not happen in Catalina.

But as a last resort before doing that I called Apple Support.

They checked the hardware, all good and finally said that it was Adobe's problem.

Then a light went on. I decided to plug a displayport monitor into the 5700XT and vola all was right, Photoshop was working as it should be.

Someone mentioned turning off the eGPU and opening the file then turning it back on in "Performance" preferences, the eGPU won't be enabled by doing this.

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