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Participating Frequently
April 14, 2021

P: Can't detect GPU

  • April 14, 2021
  • 156 replies
  • 8535 views

Recently I just did an update of Photoshop to V22.3.1

After I launched PS, and then go to the performance dialog box, then noticed that it can't detect my GPU GTX1050i.

This was working fine with the previous version of PS. I suspect that the latest update had something to with this problem.

Thank you

BR,

FS Wong

This topic has been closed for replies.

156 replies

Inspiring
April 19, 2021

I cannot test that myself now, but even if true, something is truly off and Adobe should be looking at it ASAP.

Anyway, an interesting finding, though cannot confirm nor deny.

Known Participant
April 19, 2021

Hi All

All people having probs with video cards can you check what language you update was set to ?

see the following:

Hi I see someone had downloaded the new update with the Language set to English(North American)

changed it to English(international) and it re-download the update and it works fine so I looked in my prefs and low and behold mine is set to English(international)(by Chance luck) and mine works fine, I can't be that easy can it ?.....

Known Participant
April 19, 2021

Hi Rami

Can you check what's you language set to ?

Hi I see someone had downloaded the new update with the Language set to English(North American)

changed it to English(international) and it re-download the update and it works fine so I looked in my prefs and low and behold mine is set to English(international)(by Chance luck) and mine works fine, I can't be that easy can it ?.....

Known Participant
April 19, 2021

Hi I see someone had downloaded the new update with the Language set to English(North American)

changed it to English(international) and it re-download the update and it works fine so I looked in my prefs and low and behold mine is set to English(international)(by Chance luck) and mine works fine, I can't be that easy can it ?.....

Inspiring
April 19, 2021

I can confirm that this bug (starting from 22.3 for AMD users) has absolutely nothing to do with BIOSes, updates, Windows, etc.

I have the latest of all and still does not work. PS version 22.2 does. So, Adobe messed up something starting from 22.3 and still didn't address the problem.

Participating Frequently
April 19, 2021

@Lawrence Robson It's good news that version 22.3.1 works fine for you. I can't speak for the many other users who reported the same issue on widely varying systems, but I can confidently say that I keep everything on my computer up to date: Windows, BIOS, GPU drivers, etc. I had it all that way prior to updating to the latest Photoshop version, which unfortunately didn't run properly, and the reason for that is still unclear. While your assumption that it might be a hardware/compatibility issue is open to discussion, but it isn't necessarily the right answer. We still need Adobe to investigate this problem, if they aren't already working on it.

Known Participant
April 19, 2021

I have one bit more of advice goto devices on windows update your video card from there just to check windows and Nvidia are in sync ....

Known Participant
April 19, 2021

Hi All It's not the update it's either your Windows, bios or card driver, I have a lowly GTX 980t and mine works fine, I have latest drivers, windows 10 home 64 updates and my bios is up to date and I'm running photoshop v22.3.1.....

Known Participant
April 19, 2021

Hi I have a GTX 980t and v 22.3.1 is working fine, so for you guys it's either your windows needs updating, your bios or you driver, best to have the latest all round...

I can see you have a very low allocation of ram in your prefs that will not help power and ram hungry photoshop in the least so change that to 85%...

Sorry you need to output more info about your system before blaming photoshop, thats not to say that Adobe are blameless before long we will all need a super computer to run the software.....

Participant
April 19, 2021

Same here! Went back to version 22.3 and now my brand new RTX 3070 card is recognized by PS.