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hellopaul4
hellopaul4
Inspiring
November 3, 2016

P: Can't download template "Something went wrong while trying to license the template."

  • November 3, 2016
  • 12 replies
  • 1709 views

Hello.
Today I updated PS to CC 2017, and tried to download some of the templates, but just get the error:
"Purchasing Error. Something went wrong while trying to license the template. Please try again."

I tried several times, with different templates, but always got the same error.

I'm logged in to my CC account.

Any suggestions, anyone?

Thanks!

    This topic has been closed for replies.

    12 replies

    F
    FeedbackCommunityMember
    Inspiring
    October 30, 2017
    I have exactly the same issue here, and having read this forum I've followed all the steps in this forum and even updated all the apps and rebooted numerous times to no avail.
    Was this frustrating problem ever solved ?
    F
    FeedbackCommunityMember
    Inspiring
    March 6, 2017
    I have the same issue, did all of the above, it's actually happening when I try to download any templates. 
    F
    FeedbackCommunityMember
    Inspiring
    February 28, 2017
    I have the same issue. Logged out logged in, nada, zippo. No download 😞
    F
    FeedbackCommunityMember
    Inspiring
    February 16, 2017
    i have the same issue. Tried the above suggestions but no avail. Any help????
    F
    FeedbackCommunityMember
    Inspiring
    February 4, 2017
    I'm having the same problem - have signed out and back in again, still can't download templates - also cannot update LR 2015
    J
    J453
    Legend
    February 1, 2017
    Did you quit Photoshop and sign out and back into the Creative Cloud desktop app? https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html
    F
    FeedbackCommunityMember
    Inspiring
    February 1, 2017
    Hi, I still have the same issue. Did you find a solution ?

    Best regards,
    Julien
    rs68255699
    rs68255699
    Inspiring
    December 5, 2016
    Yes I did... but to be sure I did it again this morning. Quit Photoshop. Got in to the CCApp, signed out, signed in again. Launched Photoshop.. but can't download templates (same message image on top of this topic).
    J
    J453
    Legend
    December 4, 2016
    Did you quit Photoshop prior to signing out and back in?
    rs68255699
    rs68255699
    Inspiring
    December 4, 2016
    Hi,
    I Have the same problem. Signed out on the desktop App as you suggested and signed in again. Same problem (with all templates). I can download them online, but not within Photoshop CC2017.
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