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Kenny McLean
Known Participant
April 9, 2017

P: Can't save changes to the Adobe Photoshop document "" before quitting

  • April 9, 2017
  • 47 replies
  • 1826 views

I have recently installed Photoshop CC 2017.1 on a brand new computer.
Everything seems to be working fine until I try to close Photoshop at the end of a session.
I get the message "save changes to the Adobe Photoshop document "" before quitting"
I tried to save the non existant document and now get a message telling me that the document is being saved in the background, Photoshop will quit after saving has completed.
This seems to take forever to complete.
I tried creating a new file 100px X100px and tried to save it and now see the
Adobe Photoshop CC 2017 has stopped working message.
Upon restarting Photoshop it seems to work as expected and closed down properly.
This is the third time today I have had this problem so it seems like time to see if anyone can offer some help

    This topic has been closed for replies.

    47 replies

    Show previous replies
    J
    J453
    Legend
    April 20, 2017
    We have a fix for this case where you've printed a document. Should go out in an update in the near future.
    davea68939313
    davea68939313
    Participating Frequently
    April 20, 2017
    Just tried it again and I had to click "No" 117 times before it finally quit. That's probably about how many documents I had opened, printed and closed in that session. Hope that is a good clue for the bug chasers...
    davea68939313
    davea68939313
    Participating Frequently
    April 20, 2017
    Good point. Maybe it only appears to me to be an endless loop because I tend to open and print many hundreds of images before I quit and I have never clicked "No" hundreds of times.
    O
    Onioncakes
    Participant
    April 20, 2017
    So far, it's only happened to me after printing. I don't get an endless loop of the "Save changes to the Adobe Photoshop document "" before quitting?" dialog box, however. On my system, the query usually appears two or three times. When I have answered "No" to each dialog box, Photoshop has shut down successfully.

    In case it is relevant, I usually have about 3 files open at a time, occasionally up to about six. 
    davea68939313
    davea68939313
    Participating Frequently
    April 20, 2017
    No, it's an endless loop. No matter how many documents you opened, it will not allow you to quit, close or save the document called " ". I have to Task Manager and force quit every time I use Photoshop.
    J
    JohnRose
    Participant
    April 20, 2017
    It is happening to me without printing. It is at it's worst when I have had several documents open during a session...like processing a number of holiday pictures...and I come to shut Photoshop down. I'm getting the message shown by Daryl above time after time after time as I try to close the program. Maybe one for each document I've had open during the session? Not sure about that.
    F
    FeedbackCommunityMember
    Inspiring
    April 19, 2017
    It happens whether I print or not. Usually after I've been working on a few designs.
    J
    J453
    Legend
    April 19, 2017
    We're working on a fix for this issue. The reproducible case we have is after printing a document. One of the questions we have is if anyone on this thread is seeing this issue without a using the print command in their workflow.
    M
    midadog
    Participating Frequently
    April 19, 2017
    I've gone back to version 18.0.

    18.0.1 has more than the save dialog bug. It's slower to open and close and I had errors when resizing files.
    F
    FeedbackCommunityMember
    Inspiring
    April 17, 2017
    I expected some issues so I didn't upgrade. And as you can see from list. Last version doesn't solve a lot bugs and it is without features. This is why I am watching feedback forum. I want to know if is save to upgrade 😄
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