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Kenny McLean
Known Participant
April 9, 2017

P: Can't save changes to the Adobe Photoshop document "" before quitting

  • April 9, 2017
  • 47 replies
  • 1826 views

I have recently installed Photoshop CC 2017.1 on a brand new computer.
Everything seems to be working fine until I try to close Photoshop at the end of a session.
I get the message "save changes to the Adobe Photoshop document "" before quitting"
I tried to save the non existant document and now get a message telling me that the document is being saved in the background, Photoshop will quit after saving has completed.
This seems to take forever to complete.
I tried creating a new file 100px X100px and tried to save it and now see the
Adobe Photoshop CC 2017 has stopped working message.
Upon restarting Photoshop it seems to work as expected and closed down properly.
This is the third time today I have had this problem so it seems like time to see if anyone can offer some help

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    47 replies

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    M
    midadog
    Participating Frequently
    April 12, 2017
    Hi,
    I also have the same issue as described above.
    For every file I change I'm prompted to save the file and then a file with no name - "".
    Tried restore preferences, no difference.
    Running W7 64-bit.
    Regards.
    Edit: Also noticed that it now takes 4-5 seconds to close the application when previously (prior to 2017.1) it took no time at all.
    Pete.Green
    Community Manager
    Pete.GreenCommunity Manager
    April 11, 2017
    Thanks for the added details Kenny. Strange.

    I know it's a new computer, but have you tried resetting Photoshop's preferences yet? Restore preferences

    Regards
    Pete
    K
    Kenny McLeanAuthor
    Known Participant
    April 11, 2017
    Hi Pete,
    I'm on Windows 10.
    I might not have explained things properly.
    I have saved any open files as usual and there are no files open.
    I then try to close Photoshop and get the message.
    The double quotes, to me, indicate that there is no file to close which I already know.

    It happened again yesterday.

    Thanks for your help
    Pete.Green
    Community Manager
    Pete.GreenCommunity Manager
    April 10, 2017
    Hi Kenny, 

    Sorry for the trouble saving. Are you on Mac or Windows?

    How are you going about saving the file? By quitting Photoshop and clicking Yes to save changes? Or File > Save, then quit?

    Regards
    Pete
    K
    Kenny McLeanAuthor
    Known Participant
    April 10, 2017
    2017.1.0
    I just downloaded it yesterday
    F
    FeedbackCommunityMember
    Inspiring
    April 9, 2017
    Do you have PS 2017.1 or 2017.0.1 ?
    There were some changes.
    K
    Kenny McLeanAuthor
    Known Participant
    April 9, 2017
    Make that No4
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