Skip to main content
F
FeedbackCommunityMember
Inspiring
June 19, 2020

P: Canvas turns gray when you go to another app and back when you're using Artboards

  • June 19, 2020
  • 28 replies
  • 2677 views

The symptom is when you go to other app and come back to Photoshop, the canvas becomes blank gray. I have to move some objects or hide/unhide some layers for the screen to come back again.  See the attached you to see what it's like.

 

This is so annoying because we have to use back and forth between apps. 

 

I've tried changed GPU preference (Basic/Advanced and even NO GPU) and re-started photoshop but it didn't solve at all. So I think it's not about the GPU setting.

 

Finally, I find a solution but it's not actually practical but it worked. I noticed that it happened to some artworks that has Artboards so i tried to clear all artboards inside that artwork. The symptom is gone (not entirely but it happens less)

 

To Adobe, please fix ASAP. We need to use Artboards. 
To fellow users, if you have better solutions, please share.



Now I've downgraded to 21.12 because I cannot stand this bug. (21.13 has the issue of freezing when usine Brightness & Contrast with Ruler enabled).



Thanks.

    This topic has been closed for replies.

    28 replies

    Show previous replies
    clevermill.com
    clevermill.com
    Inspiring
    July 13, 2020


    When I switch to another app, all the artboards disappear until I do something active in Photoshop.  Basically, I don't know where I'm clicking when I return to Photoshop as it's just one big blank gray background.   Once I click or pan or zoom, then the artboards reappear.   This wasn't a problem in the previous version of Photoshop.   And every time I'm hoping I'm not accidentally moving one of my layers.

    Using a MacbookPro, latest OS Mojave, Photoshop 21.2.0.    This problem didn't happen until I updated with this latest version of Photoshop.


    F
    FeedbackCommunityMemberAuthor
    Inspiring
    July 1, 2020
    I had to down grade to 21.1 aswell, I have never had an issue with 21.1... I am on Catalina 10.15.5 and also cannot change resolution to standard. Please fix this problem Adobe... I use this program everyday all day.
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    July 1, 2020
    @Jeff_&_Tricia It has been two weeks are there any changes in the fix...we cannot all need to upgrade our graphic card driver I fear that'd be an oversight on you alls behalf.
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    June 29, 2020
    I'm seeing the same thing. Photoshop 21.2 on macOS Catalina 10.15.5.

    Using the Text tool usually triggers it for me. Lots of flickering and grey panels. Typically I'll have to restart Photoshop to temporarily get around it. 

    As someone who uses artboards every day, this update is unusable and I've had to downgrade. 
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    June 26, 2020


    Ever since the new Photoshop updated dropped for 21.2. Every time I go to zoom in on a multiple art board document it lags, flickers, and slo whenever I go to update copy the art board goes gray except for the text layer.. The art board file itself also go completely gray whenever i click off of photoshop.. I went into preferences but I cannot turn of the graphics card setting since I am working on large art board documents.. And again I have never this issue before this update.. Is anyone else having this issue? 
    brucev20192481
    brucev20192481
    Participating Frequently
    June 26, 2020
    Glad that worked for you.  Won't work on my OS -- "STANDARD" isn't even a choice in the resolution settings.  Mine was already on "DEFAULT."  (Catalina 10:15:5)
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    June 26, 2020
    I had this issue too. I changed my Systemsettings (macOS) > Display > Resolution from SCALED to STANDARD and now the bug is gone.
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    June 25, 2020


    1. I have a document open in photoshop.
    2. I click to a different window (ex. I click to Chrome)
    3. The canvas/artboard in photoshop immediately blanks out (in a big white block, regardless of the size of the art on screen. See below).
    4. I click back into photoshop, the canvas/artboard is still blank.
    5. I click a tool or select a layer, the canvas/artboard returns to normal.

    I am on Catalina 10.15.3, and have the latest version of photoshop installed 21.1.3


    T
    tomf99580983
    Participant
    June 25, 2020


    So I've noticed as of the most recent update, that when text is applied to an artboard and then another program is selected, the view pane in photoshop becomes greyed out.

    To get the image to reappear I either have to zoom in or out or start painting to reveal the image. Not ideal.

    I have a video of this if that helps.

    Thanks for any help,
    Tom
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    June 24, 2020
    I'm also on Mac OS and already have graphics processor checked and have the same problem. It's so bad i've had to go back to 21.12 - even though it crashes if i forget to hide the ruler before i adjust the hue/saturation or brightness/contrast. Sloppy Adobe - very sloppy.
    Show more replies
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices