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Inspiring
June 19, 2020

P: Canvas turns gray when you go to another app and back when you're using Artboards

  • June 19, 2020
  • 28 replies
  • 2677 views

The symptom is when you go to other app and come back to Photoshop, the canvas becomes blank gray. I have to move some objects or hide/unhide some layers for the screen to come back again.  See the attached you to see what it's like.

 

This is so annoying because we have to use back and forth between apps. 

 

I've tried changed GPU preference (Basic/Advanced and even NO GPU) and re-started photoshop but it didn't solve at all. So I think it's not about the GPU setting.

 

Finally, I find a solution but it's not actually practical but it worked. I noticed that it happened to some artworks that has Artboards so i tried to clear all artboards inside that artwork. The symptom is gone (not entirely but it happens less)

 

To Adobe, please fix ASAP. We need to use Artboards. 
To fellow users, if you have better solutions, please share.



Now I've downgraded to 21.12 because I cannot stand this bug. (21.13 has the issue of freezing when usine Brightness & Contrast with Ruler enabled).



Thanks.

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28 replies

Inspiring
June 23, 2020
I've downgraded to version  21.12. I think it's the best version so far. 
Known Participant
June 23, 2020
Same problem here – layer preview does often not update.
brucev20192481
Participating Frequently
June 22, 2020


How do I keep the photo from going to gray background when I'm changing programs on my computer?  Any time I leave Photoshop (I have the most current upgrade), say to go to finder on my Mac... or a Zoom meeting.  Anything.), when I come back to Photoshop, the image has now become a gray box.  I have to double click the hand tool to get it to appear again.

Is it something I've done in my preferences?  It's super annoying.

Thanks in advance.
Inspiring
June 22, 2020
Also same issue; Graphics Processor was already enabled. It's only with artboards and seems to only happen after I toggle any text in an artboard.
Inspiring
June 22, 2020
Same problem here with Mac Os on iMac Pro. It's frustrating.
Inspiring
June 20, 2020
I've just installed all the latest creative cloud updates, including the PSD update (21.2) and experiencing the same problem as well (MacOS). Double checked my preferences and switching between using my graphics processor or not, but didn't make any difference.
Inspiring
June 19, 2020
I am facing the same issue on Mac. Use Graphics Processor is enabled. Still same. And also the cardboard disappears. 
Legend
June 19, 2020
Engineers are working on this issue. It should go away if you enable Use Graphics Processor. If it doesn't you probably need to update your graphics card driver.