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rus5
rus5
Known Participant
June 12, 2017

P: Click and drag Layer to tabbed document Doesn't Work on Mac

  • June 12, 2017
  • 22 replies
  • 449 views

Dragging a selected image layer from the "LAYERS" panel to the tab of an unselected image and holding it over the tab does not result in that 2nd layer popping open so the first image layer can be dropped into it.  Apparently this problem occurs for some people and not others and can even be intermittent based on much time researching it trying to find a solution.  In my case, my girlfriend and I have two new MacBook pros, running two brand new PS installs, same OS on both and after days of trying can't EVER do it.  However it's demonstrated on Julieanne Kost's new Lynda.com course so it CAN be done. People on the forum asking about the same thing are getting responses from people who can do it too (we just did as well). The problem has apparently been going on for years.  PLEASE FINALLY TAKE IT SERIOUSLY!!

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    22 replies

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    David Mohr
    David Mohr
    Participating Frequently
    June 22, 2017
    For what it's worth, Jeff, I'm running a very vanilla install of 10.12.1 and seeing this.  No tablets, very few 3rd party apps, no 3rd party plugins.  Working on this, but so far, just head scratching...though the leading theory thus far is hardware.  8-(

    Sorry!
    David
    rus5
    rus5Author
    Known Participant
    June 21, 2017
    Thanks, appreciate it.  It's a weird one.  It happens and doesn't happen on both mac and pc, current and older OS versions of both, and current and older versions of PS.  Not a huge deal as there are ways around it but pretty strange!
    J
    J453
    Legend
    June 21, 2017
    Thanks. I'll take with David and the engineer who implemented the feature in the AM to see if we can figure out why it might not be working for some customers. I'm in the same boat where it's working for me.
    rus5
    rus5Author
    Known Participant
    June 21, 2017
    Still doesn't work when the computer is started in safe mode.  The "dragged to" tab just sits there (yes, I waited long enough).  (PS an error in the last post - we're using MacBook Pros, not MacPros - not that it matters...)
    rus5
    rus5Author
    Known Participant
    June 21, 2017
    For our part, the problem first occurred before I installed and used an old Wacom tablet I had on a shelf.  It persisted after I installed it. My girlfriend doesn't have one.  We don't use any of the apps or utilities you listed at all and don't have any 3rd party plugins at all.   We both joined CC and installed PS about two weeks ago on fairly virgin MacPros (little else on them).   I don't recall how to start the Mac in SafeMode anymore but I'll try it if you remind me how.
    J
    J453
    Legend
    June 21, 2017
    I'm wondering if there's any other things in play here. Do you use a Wacom tablet? Use any of the following apps or utilities:
    • iCopy
    • Synergy
    • ShareMouse
    • Notability
    If you start your Mac in SafeMode does it work?

    If you start with the shift key down to disable 3rd party plug-ins does it work?
    F
    FeedbackCommunityMember
    Inspiring
    June 21, 2017
    @74350  Would it help to collect system info from us? It works on both my laptop and ancient desktop, btw, both running El Capitan.  The way it's affecting some of us and not others makes me think of the Recent Files bug that you all are now attributing to the Creative Cloud update. Some of us feel the pain and the rest of us don't.
    rus5
    rus5Author
    Known Participant
    June 21, 2017
    Ok David,

    Thanks for the feedback.  Since this has been going on for quite awhile based on the number of posts on the internet about it (including Adobe forum posts), it's hard to believe the developers don't already know about it and apparently don't plan to fix it.  But at least we know it isn't some screwy setting we have wrong somewhere.

    Thanks,
    Russ
    David Mohr
    David Mohr
    Participating Frequently
    June 20, 2017
    Howdy Russ,

    Okay, this one is a curious.  I've worked with a couple of other coworkers on this.  It works for some people and not others.  I've logged a bug and we're looking into it.  Thanks for letting us know and sorry that it's a pain.

    Thanks,
    David
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