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rus5
rus5
Known Participant
June 12, 2017

P: Click and drag Layer to tabbed document Doesn't Work on Mac

  • June 12, 2017
  • 22 replies
  • 449 views

Dragging a selected image layer from the "LAYERS" panel to the tab of an unselected image and holding it over the tab does not result in that 2nd layer popping open so the first image layer can be dropped into it.  Apparently this problem occurs for some people and not others and can even be intermittent based on much time researching it trying to find a solution.  In my case, my girlfriend and I have two new MacBook pros, running two brand new PS installs, same OS on both and after days of trying can't EVER do it.  However it's demonstrated on Julieanne Kost's new Lynda.com course so it CAN be done. People on the forum asking about the same thing are getting responses from people who can do it too (we just did as well). The problem has apparently been going on for years.  PLEASE FINALLY TAKE IT SERIOUSLY!!

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    rus5
    rus5Author
    Known Participant
    June 12, 2017
    Hi David!
    WOW!!!  Thank you and Julieanne SO MUCH for taking this seriously - I can't tell you how impressed Sharon (my girlfriend) and I are with your response!!  Please thank Julieanne too - I practically fell out of my chair when I saw her response this morning!  Ok, here are the answers to your questions - graphics processor: "Intel Iris 1536 MB" (further probably useless details attached at the end of this reply so you can ignore them if not helpful); Memory: 16GB 1600 Ghz of DDR3;  MacOS: macOS 10.12.5, build 16F73 (the kernel version is: Darwin 16.6.0).  They're both 13" MacBook Pros "Retina" 's  we bought in 2014, we both downloaded PS a week ago Monday running the same version as Julieanne (CC 2017.1.1) and there's nothing else (besides Bridge and occasionally Lightroom) running at the same time that I can see.  We tried dumping our pref's too, no help.  After spending days researching this, it turns out a LOT of people are having this problem and a lot are not, just as you are seeing.  And it's apparently been going on for a long time.  From what I can see, the developer guys (genderless term according to my dictionary!) know about it and just haven't gotten to it.  Very weird!!  How can software "know" how to work here and not there, version, os, machine type, all independently !?!? 
    Thank you for thinking about this David!!
    Russ and Sharon
    (further graphics card info: Chipset Model: Intel Iris, Type: GPU, Bus: Built-In, VRAM (Dynamic, Max): 1536 MB, Vendor: Intel (0x8086), Device ID: 0x0a2e, Revision ID: 0x0009, Metal: Supported)
    David Mohr
    David Mohr
    Participating Frequently
    June 12, 2017
    Howdy Russ,

    For what it's worth, this is news to me.  I just tried it myself and it didn't work, so I walked over to Julianne's office and she demoed it for me.  We spent some time trying to figure out if she has some setting different than I do, even going so far as trashing her prefs.  No luck (but I owe her lunch now!).  So I asked a colleague to try his machine.  Works fine for him.  I tried it on my nearly identical MacBook and no joy.  And it works on my Windows machine...  This leaves me with more questions than answers.

    What graphics processor are you two using?  How much RAM do you have on your machine?  Which specific OS version are you and your girlfriend running?  I'm taking shots in the dark, but hopefully we can run this down.

    Thanks,
    David
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