Participant

P: Convert to Video Timeline option missing - Apple M1 devices

Forum|Forum|6 years ago
February 14, 2020
285 replies
170113 views

I am not able to select anything but "Create Frame Animation" in the Timeline. I am trying to create a Video Timeline, but not using Frame animation. This option isn't in the bottom left or top right of the Timeline menu.

I have tried resetting my preferences, uninstalling and re-installing, creating a new document, and converting all layers to smart objects, and none of those have worked. I have a macbook pro with macOS Big Sur version 11.2.3 with an Apple M1 chip.

Thank you for the help!

macOS

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George5E84

Known Participant

I open videos in Photoshop 22.3 on intel mac book pro 2015 (mojave) but not in the same version of Photoshop on M1 mac mini (Big Sur 11.2.3).

M1 Photoshop does not even show "video" in the available formats in "open" dialogue window.

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George5E84

Known Participant

22.3.1 update and stil not opening video files in m1 native mode

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George5E84

Known Participant

23.0.2 update and still the same

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Azurares

Participant

Anyone can open video files with Photoshop after update to 22.3? I'm using an M1 Mac Mini.

Joely10623436

Community Expert

Yes, no problems over here…

What kind of Video files? What error message do you get?

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Azurares

Participant

I tried with mp4 files and mov. Photoshop said that can't read that kind of files, but until I update later today to the new version for Apple Silicon, it worked 😔

Michael J. Hoffman

Community Expert

Can you be more specific when you say you "cannot open any video files?" How are you opening them? What happens when you open them, is there an error message? Please tell us exactly what you're doing and what happens.

I have used Photoshop extensively for editing videos on both Windows and Mac, and haven't seen any general issues with it.

To be clear, I always try to use the shortest and smallest video possible; I would never try to open a 3 minute long 4K video, for example. I use PS for small edits to apply special effects only in small segments of video.

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evavonschirach

Participant

I have the same problem. Cannot open MOV in PS and don't know why.

bradleyg92122464

Participating Frequently

Hello everyone, I've been using photoshop to edit/animate for 3+ years and it stopped letting me import .mov and .mp4 files with the newest update. Anyone know a way around this? Only luck i've had so far is importing video files as gifs but that's a lot more limiting let me know if there's a work around please !

mglush

Community Expert

Hi,

So sorry to hear you are having this problem. Here is a link to the known issues that the engineers are dealing with: https://helpx.adobe.com/photoshop/kb/known-issues.html#ProgramErroropeningfiles

The issue you've desicribed is not listed here but it may give you some options to try. One of them is to turn off your graphics processor card and see if that fixes the problem. You will see the steps in the link listed above.

May I recommend that you add this error to the list by visiting the following form: https://www.adobe.com/products/wishform.html

Select the product from the Drop Down menu, accept the terms, and explain the issue.

I am not sure if this will help, but I thought you might be interested in another thread--it is an older thread, but you might be able to glean some information to help with your issue:

https://community.adobe.com/t5/photoshop/cant-open-video-in-photoshop-could-not-complete-the-video-frames-to-layers-command-because-the-file/td-p/10482780?page=1

Let us know if turning off the graphics processor card fixes the issue?

Michelle

fistcloud1

Participant

How is Adobe not more on top of this. this is embarssing.

D

Droneography

Participating Frequently

Hey,

When I try to import a video, .mov and 8 sec long, I just get a message saying "Could not fulfill your request because the video file could not be opened." That doesn't give me a clue what's wrong. Any tips?

Thanks in advance,

Ulf

nikunj.m

Community Manager

Hi there,

We are sorry about the experience while trying to import the MOV file to Photoshop.

Would you mind sharing the version of Photoshop you are working with along with the operating system of the computer? Also, what is the source of this MOV file? Have you been able to import files from the same source into Photoshop earlier?

Regards,

Nikunj

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Droneography

Participating Frequently

Photoshop CC 20.0.8

MacOS Mojave 10.14.6

Source: Fujifilm X-H1

This is the first time I am trying to import a file from the X-H1.

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