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Paul M. Zahorosky
Participating Frequently
November 7, 2019

P: "Could not complete the Save for Web (Legacy) command because the document"

  • November 7, 2019
  • 13 replies
  • 977 views

I just updated Photoshop CC to version 21.0.0 on a Mac OS v10.14.6. I am constantly getting a dialog box with the message:

"Could not complete the Save for Web (Legacy) command because the document is currently being saved in the background. Please try the operation again after the save has been completed."

Of course, I understand why this message is showing. What I don't understand is why the app update would cause it to save files slower than before the update. Updates are supposed to improve the experience, right? Well, this is the opposite. Adobe - please fix the issue (and all issues) - preferably before releasing it as a consumer upgrade.

    This topic has been closed for replies.

    13 replies

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    FeedbackCommunityMember
    Inspiring
    April 13, 2021

    Found a sort of work around although it really sucks. It seems to be file specific so I opened a new file with same dimensions/dpi. Export -> layers to files -> (I selected psd). Go to newly created folder and drag them back into the new open file. The elephant in this layered room is all text layers are converted to psd but this worked to at least give me a template where text retains its orientation on the page. 

    F
    FeedbackCommunityMember
    Inspiring
    March 24, 2021

    I've been having this issue as well and it never ends up saving, just is hung up on 0% until eventually have to force quite out of photoshop. It makes me lose my work EVERY TIME, it's really quite awful. 

    A
    Andrew_Sender
    Participating Frequently
    December 31, 2020

    Hi *Navod kalhara ,

    Sorry for the late response.  Did the save operation ever complete or is it still hung?  You might have to ultimately force quit/end task, but don't do that yet.  I wouldn't want you to lose your work.

    F
    FeedbackCommunityMember
    Inspiring
    December 27, 2020

    could not complete the save as commad because the document is currently being saved in the background.please try the operation again after the save been completed. Please help me

    F
    FeedbackCommunityMember
    Inspiring
    December 10, 2020

    I use Photoshop CS6 and I get the same message although I only Save as (not for web). I tried to save yesterday and I still get the same message today....

    "Could not complete the Save As command because the document is currently being saved in the background. Please try the operation again after the save has been completed."

    Please help! I cannot save anything any more!

    J
    J453
    Legend
    December 11, 2019
    This issue where you get an error "Could not complete the Save for Web (Legacy) command because the document is currently being saved in the background. Please try the operation again after the save has been completed." when trying to select File > Export > Save for Web... while a background save is in progress has been fixed in version 21.0.2. There is one case, where saving large/animated GIF in the background will prevent Photoshop from using Save for Web until the save is complete.
    J
    J453
    Legend
    November 27, 2019
    You can keep the prior version installed until the fix is available if this issue is affecting your workflow. https://helpx.adobe.com/download-install/using/install-previous-version.html
    P
    Paul M. ZahoroskyAuthor
    Participating Frequently
    November 27, 2019
    Hello, Andrew. No, I am not saving to an external drive. I am saving locally on a fairly new MacBook with an SSD. Thanks.
    F
    FeedbackCommunityMember
    Inspiring
    November 26, 2019
    I bet if there was an issue paying for Photoshop (Creative Cloud), Adobe would patch this in hours... disgusting how people pay for software only to find developers break things when they say they are 'improving' apps. Then they do nothing for weeks/months to fix the issue they created!!
    No wonder people are switching to other stable apps!!!
    F
    FeedbackCommunityMember
    Inspiring
    November 20, 2019
    This is so annoying. Please advise if anyone finds a work around.

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