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A
aandtar
Participant
November 27, 2016

P: Could not complete your request because of a problem parsing the jpeg data (Instagram JPEG)

  • November 27, 2016
  • 36 replies
  • 905 views

Photoshop CC 2017 is giving this message: "Could not complete your request because of a problem parsing the JPEG data" when I try to open certain JPEG files. 

Same file shows fine in Bridge CC, Chrome, IE, irfanview, and is recognized as JPEG image.

The image is downloaded from my Instagram account, but is seems that there is same issue with all images downloaded from Instagram.

    This topic has been closed for replies.

    36 replies

    Hannah Nicollet
    Community Manager
    Hannah NicolletCommunity Manager
    Community Manager
    May 29, 2018
    Hi Andrea,

    I'm so glad to hear it. What number did you call, and if you recall who you spoke with would you please share.

    Thank you,
    Hannah
    A
    Andrea_photography
    Participant
    May 29, 2018
    I actually had a chat with someone at Adobe and gave them access to my computer. They fixed it AND they fixed a couple of other things that has now made Photoshop much faster!
    santoshrane
    santoshrane
    Participant
    May 29, 2018
    In Regedit:
    \HKEY_CURRENT_USER\Software\Adobe\Photoshop\120.0
    Added DWORD "OverridePhysicalMemoryMB" with the value "24000" decimal bas

    Try the above fix. It will work.
    A
    Andrea_photography
    Participant
    May 28, 2018
    I am not able to open jpgs from my hard drive - nothing to do with instagram uploads. Getting the parsing problem thing. Please help.
    A
    Andrea_photography
    Participant
    May 28, 2018
    I have just started having this issue - so no. The problem is not resolved.
    Hannah Nicollet
    Community Manager
    Hannah NicolletCommunity Manager
    Community Manager
    January 11, 2018
    New report posted on a thread regarding a separate, resolved issue - separating to expedite.

    Please reference the new conversation here: Upgraded to PS 2018 via the CC: 1) RAM error 2) cannot parse JPEG error
    Hannah Nicollet
    Community Manager
    Hannah NicolletCommunity Manager
    Community Manager
    December 28, 2017
    Hi Santosh,

    Thanks for the report. Would you please start another thread for your issue? I would like you to get attention for your issue but this thread is already resolved.

    Regards,
    Hannah
    santoshrane
    santoshrane
    Participant
    December 28, 2017
    Till photoshop CS 2017. I worked with jpeg and everything was as desired.

    After a update the Jpeg parse problem and ram problem has started.

    Now with 2018 version the problem exist. Also going back to 2017 the problem still exist.

    There has been no new. Windows update.

    How can this problem. Be fixed please.
    santoshrane
    santoshrane
    Participant
    December 27, 2017
    hey I just updated the PS 2018 via creative cloud. and I am not able to use it
    1: Gives me error for RAM
    2: cannot parse JPEG

    Please help
    A
    Aarlihn
    Participating Frequently
    October 24, 2017
    You're very welcome. Sounds good. Thanks again for your help!
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