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P: Could not complete your request because of a problem parsing the jpeg data (Instagram JPEG)

Forum|Forum|9 years ago
November 27, 2016
36 replies
905 views

Photoshop CC 2017 is giving this message: "Could not complete your request because of a problem parsing the JPEG data" when I try to open certain JPEG files.

Same file shows fine in Bridge CC, Chrome, IE, irfanview, and is recognized as JPEG image.

The image is downloaded from my Instagram account, but is seems that there is same issue with all images downloaded from Instagram.

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A

Aarlihn

Participating Frequently

You're very welcome. Thanks again for your help!

Jeff-Adobe

Adobe Employee

Hi Dan,
I will let the InDesign team know about this and get them to address it. I am going to keep this thread marked as "solved" since the Photoshop and After Effects fixes are in place.

Thanks for letting me know!
-Jeff

A

Aarlihn

Participating Frequently

Hi Jeff,
Thanks for fixing this! After just experiencing it, I remembered the same thing happens with InDesign when placing an image. Was this fixed in the latest update for InDesign? If not, could you pass this on to the team? Attached is a screenshot of the error message I just received:

RackMultipart2017102369898tt2x-564401db-a1e9-495e-9393-5fcc70dead9a-1977879142.png

RackMultipart2017102369898tt2x-564401db-a1e9-495e-9393-5fcc70dead9a-1977879142.png

F

FeedbackCommunityMember

Inspiring

Thank you!

Jeff-Adobe

Adobe Employee

The version where this is fixed is Photoshop 19.0.0.
-Jeff

Jeff-Adobe

Adobe Employee

Hi everyone,
Today Adobe released new versions of many of our Creative Cloud applications including Photoshop and After Effects that fix the above issue. The Photoshop internal version number is 19.0.0. For more details please read the blog post at: https://blogs.adobe.com/photoshop/2017/10/get-the-goods-announcing-updates-to-photoshop-cc-dimension...
-Jeff

TheOldBen

Participating Frequently

Which version will that be exactly? In version numbers, I mean. I am currently on 2017.0.1

Jeff-Adobe

Adobe Employee

Hi everyone,
This will be fixed in After Effects and Photoshop in the next release of the products. I cannot comment on the specific ship dates but it is soon.
-Jeff

F

FeedbackCommunityMember

Inspiring

Still having this issue, I thought there was talk of if being corrected months ago?
I also cannot even PLACE these "problem" files into my InDesign documents, or open in Illustrator.

F

FeedbackCommunityMember

Inspiring

http://imgur.com/gallery/ipHIV

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