Skip to main content
Participant
November 27, 2016

P: Could not complete your request because of a problem parsing the jpeg data (Instagram JPEG)

  • November 27, 2016
  • 36 replies
  • 905 views

Photoshop CC 2017 is giving this message: "Could not complete your request because of a problem parsing the JPEG data" when I try to open certain JPEG files. 

Same file shows fine in Bridge CC, Chrome, IE, irfanview, and is recognized as JPEG image.

The image is downloaded from my Instagram account, but is seems that there is same issue with all images downloaded from Instagram.

This topic has been closed for replies.

36 replies

Inspiring
August 27, 2017
Hello, I am still having this problem. It very recently started, too. Any JPEG saved off google refuses to open, but JPEGs I have created in Photoshop are fine. Thanks for looking into it!
Inspiring
July 14, 2017
That's awesome.  Thank you for getting in touch with them!

—Arie
Jeff-Adobe
Adobe Employee
Adobe Employee
July 14, 2017
Hi again,
I just received word that the After Effects team has also addressed this in their next version of After Effects. Thanks for the feedback!
-Jeff
Inspiring
July 14, 2017
Ah, I can't wait for this update as I work a lot with pictures from Instagram, and I am really tired of constantly having to use other tools to re-save (and hence re-compress) pictures before I could open them in Photoshop. It's really tedious shouldn't have been necessary in the first place with a professional tool like Photoshop, which I would expect to have no problems opening ANY kind of pictures (at least any common file types). But I'm glad this will hopefully be fixed now.
Inspiring
July 14, 2017
Ah, I can't wait for this update as I work a lot with pictures from Instagram, and I am really tired of constantly having to use other tools to re-save (and hence re-compress) pictures before I could open them in Photoshop. It's really tedious shouldn't have been necessary in the first place with a professional tool like Photoshop, which I would expect to have no problems opening ANY kind of pictures (at least any common file types). But I'm glad this will hopefully be fixed now.
Jeff-Adobe
Adobe Employee
Adobe Employee
July 13, 2017
Hi Arie,

I have reproduced this in After Effects as well. I have reported it to the After Effects team for them to also fix. Thanks for letting me know!

Thanks,
Jeff
Inspiring
July 13, 2017
That great that you all fixed this problem. The problem seems to persist in Adobe After Effects CC 2017. Will this fix somehow be communicated to the AE engineering or QA team? This would be great if you all could somehow collaborate on the issue since you've done the leg work in solving the problem.

Thanks,
Arie
Foster Brereton
Adobe Employee
Adobe Employee
July 13, 2017
The issue has been resolved and should ship in the next version of Photoshop.
Jeff-Adobe
Adobe Employee
Adobe Employee
July 12, 2017
Hi there,
Thank you for the report. We have fixed this issue with these types of progressive JPEG images and the fix will be released in the next version of Photoshop. 
-Jeff
Participating Frequently
February 21, 2017
This really sucks that the WORLD leader in photo editing can't open a simple JPEG file, I have been using Photoshop since version 1 and NEVER had problems like this. Having to open the image in the MS viewer and save the image so PS will recognize and open it is really a stupid idea. Come Adobe get with the program and find out what is causing the problem and fix it.....