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Participant
November 27, 2016

P: Could not complete your request because of a problem parsing the jpeg data (Instagram JPEG)

  • November 27, 2016
  • 36 replies
  • 905 views

Photoshop CC 2017 is giving this message: "Could not complete your request because of a problem parsing the JPEG data" when I try to open certain JPEG files. 

Same file shows fine in Bridge CC, Chrome, IE, irfanview, and is recognized as JPEG image.

The image is downloaded from my Instagram account, but is seems that there is same issue with all images downloaded from Instagram.

This topic has been closed for replies.

36 replies

Inspiring
February 16, 2017
Any news after 2 months of looking?
Inspiring
January 12, 2017
Try open the file using the "Preview" or your computer default graphic program, then  re-save the file by exporting the file.
Inspiring
December 3, 2016


Photoshop CC 2015 seems to have a problem opening any picture saved from Instagram and gives a "Unable to complete your request, problem with parsing the jpeg-data" error. Only known workaround is using any other free programs like Infraview, MS Paint, windows picture viewer etc to open and re-save the image, before it can then be opened in Photoshop CC 2015.
Could really use a real fix for this Instagram problem for Photoshop since it should not be nessecary to use another 3-part program.
Legend
December 3, 2016
We're currently looking into this issue. 
aandtarAuthor
Participant
December 3, 2016
This is an JPEG image, Irfanview recognize it as JPEG, progressive, quality: 71, subsampling ON (2x2), even if I remove the file extension.

Everyone can try this yourself, download any image from Instagram and try to open it in Photoshop (tested on latest version CC 2017)

Re-saving image in another program and then opening it i Photoshop works, so that is not a problem. I'm just trying to raise an issue with current Photoshop version and certain JPEG files.
Inspiring
November 29, 2016
Did you tried re-save image in another program?
Photoshop should show similar message if you have for example PNG but extension is JPG.
But Chrome and some others are smart enough to recognize it.