Skip to main content
I
Indranilc19785697
Participant
October 26, 2021

P: Crash on launch Photoshop 23.0 macOS

  • October 26, 2021
  • 27 replies
  • 12361 views

I was unable to open photoshop after I have perform the update today. It was constantly crashing. Please help.

    This topic has been closed for replies.

    27 replies

    Show previous replies
    E
    envirobob
    Participating Frequently
    October 27, 2021

    I figured out the problem.  There was something in the preferences file that was causing the crash.  I have an iMac also and copied the preferences from that computers 2021 preferences into the 2022 preferences file in Library and now Photoshop v23.0 works just fine.  For some reason, the 2021 photoshop preferences file that was transferred to 2022 on my map had something in there that caused the crash. Hope this helps others. I'm still curious as to what was in the map preference folder that caused this. I can send that folder if you would like to check it out.  Let me know how to send it to Adobe and I will do that. Thanks. 

    J
    J453
    Legend
    October 27, 2021

    @brich4d Thanks for submitting a crash log! You are hitting the same crash as folks on this thread.

    B
    brich4d
    Participating Frequently
    October 27, 2021

    Downloaded new version of Photoshop 2022 (23.0.0) via CreativeCloud. Every launch it doesn't get past the splash screen and crashes. Every time. I have restarted, shut down, uninstalled and re-installed to no avail. It happens not matter how I try to use it. I have tried to open files from new Bridge (12.0.0.234), previous version of Bridge (11.1.1.185). I have tried to double-click files. No luck.

    Brand new MacPro (2019) running Big Sur 11.6.1, 3.3GHz 12-Core Intel Xeon W, 256 GB 2933 MHz DDR4 memory, AMD Radeon Pro W5700X 16 grapics card

    Andrew Sender
    Community Manager
    Andrew SenderCommunity Manager
    Community Manager
    October 27, 2021

    Hi @Indranilc19785697 and @envirobob are you using an external monitor when you open Photoshop?  If so, can you try disconnecting the external monitor and then reconnecting it?

    J
    J453
    Legend
    October 26, 2021

    @envirobob Thanks for submitting your crash log. You're seeing the same issue. Engineering is looking into this issue.

    E
    envirobob
    Participating Frequently
    October 26, 2021

    I installed the new v23 of Photoshop.  Splash screen appears then application crashes.  Sent multiple crash reports. V22.5.2 still works fine.  Closed Creative Cloud app, restarted computer but still crashes. Any thoughts?

    J
    J453
    Legend
    October 26, 2021

    Thanks @Indranilc19785697 I've asked engineering to take a look. You can install the previous version 22.x (v2021) and keep the current version installed so we can continue to troubleshoot: https://helpx.adobe.com/download-install/using/install-previous-version.ug.html 

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices