P: Crash on using Select Subject or Object Selection Tool on Windows

Hello
looking through the crash logs I noticed that there are so many times where the error is
the following:
"nvwgf2umx_cfg 0x00000000901bd48a? Unknown - (Symbols generated from a DLL export table) [Error: 487 An attempt was made to access an invalid address.]"
always paired with:
"d3d12 0x00000000707c2d52? Unknown - (Symbols generated from a DLL export table) [Error: 487 An attempt was made to access an invalid address.]"

here is a complete trace example:

Thread 275 Crashed: [13120] THREAD_PRIORITY_NORMAL
0 ntdll 0x00000000a0b042a4 ? NtWaitForMultipleObjects + 20
1 ntdll 0x00000000a0b492e8 ? WerReportExceptionWorker + 1384
2 ntdll 0x00000000a0b488be ? RtlReportExceptionEx + 2062
3 ntdll 0x00000000a0b4807b ? RtlReportException + 155
4 ntdll 0x00000000a0b6c0e4 ? RtlIsZeroMemory + 340
5 ntdll 0x00000000a0af37d6 ? _C_specific_handler + 150
6 ntdll 0x00000000a0b086ef ? _chkstk + 303
7 ntdll 0x00000000a0a95aea ? RtlRestoreContext + 2218
8 ntdll 0x00000000a0a92db3 ? RtlRaiseException + 355
9 ntdll 0x00000000a0b6c0a9 ? RtlIsZeroMemory + 281
10 ntdll 0x00000000a0b6c073 ? RtlIsZeroMemory + 227
11 ntdll 0x00000000a0b74e92 ? _misaligned_access + 1170
12 ntdll 0x00000000a0b7517a ? _misaligned_access + 1914
13 ntdll 0x00000000a0b7f665 ? _misaligned_access + 44133
14 ntdll 0x00000000a0a88365 ? RtlGetCurrentServiceSessionId + 3221
15 ntdll 0x00000000a0a87631 ? RtlFreeHeap + 81
16 nvwgf2umx_cfg 0x000000009235f650 ? OpenAdapter12 + 6178336
17 nvwgf2umx_cfg 0x0000000091330c95 ? NVDEV_Thunk + 191253
18 nvwgf2umx_cfg 0x00000000910cd48a ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Tentativo di accedere ad un indirizzo non valido. ]
19 nvwgf2umx_cfg 0x0000000091d6acca ? OpenAdapter10 + 1319962

20 nvwgf2umx_cfg 0x0000000091d6a967 ? OpenAdapter10 + 1319095
21 nvwgf2umx_cfg 0x0000000091d7d429 ? OpenAdapter12 + 9209
22 nvwgf2umx_cfg 0x0000000091d66c31 ? OpenAdapter10 + 1303425
23 nvwgf2umx_cfg 0x0000000091da3eb5 ? OpenAdapter12 + 167557
24 D3D12Core 0x00000000979bce69 ? D3D12GetInterface + 692937
25 D3D12Core 0x000000009796eb4c ? D3D12GetInterface + 372652
26 d3d12 0x0000000099022d52 ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Tentativo di accedere ad un indirizzo non valido. ]
27 d3d12 0x0000000099025b15 ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Tentativo di accedere ad un indirizzo non valido. ]
28 d3d12 0x0000000099025928 ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Tentativo di accedere ad un indirizzo non valido. ]
29 d3d12 0x00000000990251ba ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Tentativo di accedere ad un indirizzo non valido. ]
30 D3D12Core 0x000000009796f352 ? D3D12GetInterface + 374706
31 microsoft.ai.machinelearning 0x00000000e12ceece ? DllCanUnloadNow + 271566
32 microsoft.ai.machinelearning 0x00000000e1324f5d ? DllGetActivationFactory + 321789
33 microsoft.ai.machinelearning 0x00000000e130f349 ? DllGetActivationFactory + 232681
34 microsoft.ai.machinelearning 0x00000000e12d3764 ? DllCanUnloadNow + 290148
35 microsoft.ai.machinelearning 0x00000000e128cbb5 ? DllCanUnloadNow + 437
36 Photoshop 0x00000000db25e6b1 ? xmlListWalk + 3395873
37 Photoshop 0x00000000db2510e9 ? xmlListWalk + 3341145
38 Photoshop 0x00000000db246fbc ? xmlListWalk + 3299884
39 Photoshop 0x00000000db07a5d5 ? xmlListWalk + 1413189
40 Photoshop 0x00000000d8a20267 ? xmlFreeRMutex + 13824967
41 Photoshop 0x00000000d8a212e0 ? xmlFreeRMutex + 13829184
42 Photoshop 0x00000000d8a1cd5a ? xmlFreeRMutex + 13811386
43 Photoshop 0x00000000d8d68576 ? xmlFreeRMutex + 17266390
44 Photoshop 0x00000000d7874178 ? boost::archive::codecvt_null<wchar_t>::do_max_length + 5749544
45 ntdll 0x00000000a0ac96ba ? TpCallbackIndependent + 698
46 ntdll 0x00000000a0a76fd6 ? EtwNotificationRegister + 2390
47 KERNEL32 0x000000009ffb54e0 ? BaseThreadInitThunk + 16
48 ntdll 0x00000000a0a6485b ? RtlUserThreadStart + 43

Then there were a couple more crashes of different origin (for example one opening the "Lightroom Photos" library inside the main welcome page), where there are the following modules involved (I'm not going to specify the logs exactly as I think they are cases to be explored later, but maybe there are useful information anyway):

case A
guard64,ucrtbase,dynamic-torqnative,Photoshop,KERNEL32,ntdll

case B
ucrtbase,Photoshop,USER32,KERNEL32,ntdll

If you need more information please let me know.

Thanks again for your support!

Hi Jeffrey.  As I have mentioned in previous posts, I unfortunately am unable to forward any crash reports as my computer does a full reboot on selection of the object selection tool, hence no reports are generated.  Perhaps I should be trying to get a windows log instead.  That said, it definitely seems like the same issue being described by Carlo Molinari.  

@scottm28807177 It's likely you're hitting the same crash as @carlo.molinari . Unfortunately, I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us confirm if you're hitting the same issue.

Thanks also.  I again tried after upgrading to 23.2 and same issue remains - crashing as soon as the object selection tool is select so switched back to 22.5.6 and all good again.  I have the same problem not relsolved by any of the 23. versions & also have Nvidia 1080 the Nvidia drivers are also the latest.  Everything else on my system is completely stable so your help will be much appreciated.

Hello Jeffrey.
Thanks for your support!!!
I just want to share some other info.

The time I managed to send the crash report (the only one to tell the truth, all the other times the program closed impractically) the windows event log had not tracked anything, while in all other cases (not only with the "object selection", also with other tools), in the windows event viewer I always found the reference to ntdll.dll with error code 0xc0000374 (corrupt heap memory). Below is an example of logs -one among many:
Name of the application that generated the error: Photoshop.exe, version: 23.2.0.277, timestamp: 0x6205873b
Name of module that generated the error: ntdll.dll, version: 10.0.22000.527, timestamp: 0x931cda92
Exception code: 0xc0000374
Error offset 0x000000000010c0a9
Process ID that generated the error: 0x3724
Start time of the application that generated the error: 0x01d82609fc4f9ed9
Path of the application that generated the error: C:\Program Files\Adobe\Adobe Photoshop 2022\Photoshop.exe
Path to the module that generated the error: C:\Windows\SYSTEM32\ntdll.dll
Report ID: 54163603-50a5-41ae-829a-23f6ecb696ab

Thank you!

15m ago alexanderr94277582 said 23.3 is avialable too.

yep sorry I made a typo, I have 23.2 

yesterday I also added more details about the errors but someone deleted the post.

in summary: the problem is with the acceleration of the gpu. without it there are no problems.

in general, crashes also happen with other tools.

the error is always related to heap corruption when Ps invokes windows functions (ntdll). 

the Nvidia drivers are also the latest available. 

thanks to anyone who can give support.

The latest is 23.2

An addition.
I think it is a big problem between nvidia driver and photoshop.
Removing the hw acceleration via gpu there are no problems, while activating openCL / GPU hw rendering the program crashes even selecting other tools.

Typically the error that is traced in the windows event log is the following (heap corruption):

Name of the application that generated the error: Photoshop.exe, version: 23.2.0.277, timestamp: 0x6205873b
Name of module that generated the error: ntdll.dll, version: 10.0.22000.527, timestamp: 0x931cda92
Exception code: 0xc0000374
Error offset 0x000000000010c0a9
Process ID that generated the error: 0x3724
Start time of the application that generated the error: 0x01d82609fc4f9ed9
Path of the application that generated the error: C: \ Program Files \ Adobe \ Adobe Photoshop 2022 \ Photoshop.exe
Path to the module that generated the error: C: \ Windows \ SYSTEM32 \ ntdll.dll
Report ID: 54163603-50a5-41ae-829a-23f6ecb696ab
Full package name that generated the error:
Application ID for the package that generated the error:

Thank you!