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Participant
Oct 28, 2021 1:52 PM UTC
Open for Voting

P: Crash on using Select Subject or Object Selection Tool on Windows

Just got the new update for Photoshop v23.0. I cannot use the object seletion tool anymore without Photoshop crashing after a few steps.

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236 replies

Participating Frequently
Nov 20, 2021 4:34 PM UTC

Да действиттельно, и у меня такая проблема, мой microsoft surface laptop 3 прекрасно работает, а программа зависает намертво, ОБНОВЛЕНИЕ У МЕНЯ НЕ РЕШИЛО ПРОБЛЕМУ... ау разработчики и модераторы... работайте лучше и решайте проблему... зачем платить деньги за некачесвенный продукт...

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Participating Frequently
Nov 20, 2021 4:32 PM UTC

Да действиттельно, и у меня такая проблема, мой microsoft surface laptop 3 прекрасно работает, а программа зависает намертво, ОБНОВЛЕНИЕ У МЕНЯ НЕ РЕШИЛО ПРОБЛЕМУ... ау разработчики и модераторы... работайте лучше и решайте проблему... зачем платить деньги за некачесвенный продукт...  

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Participant
Nov 17, 2021 10:45 PM UTC

@J453  Just photoshop is crashing for me. And unfortunately no crash report dialogue appears either. I have tried the trick listed on "https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html" to force the dialogue box to appear, but that doesn't work either. PS just closes without warning.

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Legend
Nov 17, 2021 10:34 PM UTC

@graysonv14194099 @markh44156571 Is your whole computer crashing or just Photoshop?

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Legend
Nov 17, 2021 10:33 PM UTC

@scottm28807177 A computer restart usually means a low level failure such as a driver (bad video card driver, etc), failing hardware (hard disk, video card, etc.) or damaged OS installation. In this case, I would suspect your video card and driver. 

 

First, prior to opening a document, go to Preferences > Performance and click on the "Advanced Settings" button. Uncheck Use OpenCL, restart Photoshop and try your steps to see if the problem persists.

 

If that doesn't work, go to Preferences > Performance... and uncheck Use Graphics Processor. Restart Photoshop. Does the problem persist?

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markh44156571
Participating Frequently
Nov 17, 2021 8:35 PM UTC

Yeah I reverted down to 22.0.1 and that works fine for me. Thanks!

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Participant
Nov 17, 2021 7:49 PM UTC

For anyone still experiencing this issue, I reverted to Photoshop version 22.5.3 and Photoshop has not crashed since. This might be the best option until they can provide a fix for this issue. If it crashes again for the same reason I will update you.

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Kukurykus
Legend
Nov 11, 2021 10:47 AM UTC

After using Object Selection Tool on small square of white canvas I waited 30 seconds to end of process.

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Kukurykus
Legend
Nov 11, 2021 6:26 AM UTC

Try Photoshop 2022 / 23.0.1

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Participant
Nov 10, 2021 1:55 PM UTC

As of 11/10/2021

 

When you hold the left click down on the magic wand tool, to the drag it over in the drop down menu to select the "object select tool". Once you let go of the left click to select the "object select tool" the program will close out automatically. Please fix this. It's super annoying.

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Legend
Nov 11, 2021 12:50 AM UTC

I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html 

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