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nancys58942482
Participant
October 28, 2021

P: Crash on using Select Subject or Object Selection Tool on Windows

  • October 28, 2021
  • 196 replies
  • 69395 views

Just got the new update for Photoshop v23.0. I cannot use the object seletion tool anymore without Photoshop crashing after a few steps.

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    196 replies

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    Mohit Goyal
    Community Manager
    Mohit GoyalCommunity Manager
    Community Manager
    November 10, 2021

    Hi all,  

     

    We're happy to announce the release of Photoshop 23.0.1. This update includes the fix for this issue. To see the list of all fixed issues, click here

     

    To update Photoshop to 23.0.1, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating  

     

    Let us know if the update resolves the problem for those affected and share your feedback with us.  

     

    Thanks,

    Mohit

    S
    scottm28807177
    Participating Frequently
    November 11, 2021

    I have seen the release of version PS 23.0.1 today and tried upgrading to it again today after reading of fixes to 23.0.0.  After upgrade PS opens OK and does not crash when I open a Tiff file (which it was doing before).  False hope!  Sadly after opening a tiff file and selecting the Object selection tool my computer crashes into a full reboot again like before.  I repeated this again and whilst stable in all other ways it crashes the instant I select the object selection tool.  So sadly I have uninstalled this version again and staying with version 22.5.3 which remains completely stable.

      A
      alfadoctor
      Participating Frequently
      November 9, 2021

      I have the latest version 23.0.0 installed and using a Nvidia GTX 1050 TI graphics card, 16 gig ram, and scratch disc on the same drive. Everyting runs fine except when I click on the "select object" tool, the entire computer crashes. restarts and come back. Everything in PS2022 was lost if it wasn't saved. The file doesn't even show in the opening window as having been open. 

       

      I renamed the select file. 

       

      I was on line with an Adobe tech and showed him what happens. He said it was my graphics card. 

       

      This is a "repeatable" bug. It is like the coding for that button is to shut down the computer. There is no way I can use the "select object" tool. 

      I downloaded the previous version 22.x.x and it crashes now too using the same tool. It seems that all the other tools are working. 

       

      This version seems to be the worst that I have seen from Adobe. 

        Kukurykus
        Kukurykus
        Legend
        November 9, 2021

        Did this happen also in 22.5.1?

        Kombi Life
        Kombi Life
        Inspiring
        November 1, 2021

        I have something you need to investigate - TESTING!

          J
          J453
          Legend
          November 1, 2021

          We're tracking a couple of crashing issues with the Object Selection tool. Be sure to submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html so we can confirm you're hitting the known issues, or hitting something else we need to investigate.

            J
            J453
            Legend
            November 1, 2021

            I'm not seeing any submitted crash reports from you in our system.

             

            If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html 

            B
            Berhane Mohammed
            Participating Frequently
            October 30, 2021

            photoshop 2022 crashing when i use object selection tool !

              J
              J453
              Legend
              October 31, 2021

              I'm not seeing any submitted crash reports from you in our system.

               

              If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html 

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