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Participant
October 28, 2021

P: Crash on using Select Subject or Object Selection Tool on Windows

  • October 28, 2021
  • 196 replies
  • 69393 views

Just got the new update for Photoshop v23.0. I cannot use the object seletion tool anymore without Photoshop crashing after a few steps.

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196 replies

CShubert
Community Manager
Community Manager
September 20, 2023

@michaelw9942706 have you submitted Crash Reports to Adobe via the CR tool? If so, do you use this email on the forum, is that your Adobe ID email... we ask because we can look up your crashes to get to the team to see what they see.  Also, what version of Ps beta or Ps release are you seeing this please.

 

michaelw9942706
Participating Frequently
September 20, 2023

@Kevin Stohlmeyer whole pc crash. As state before, fortunately it is not a gpu or psu issue this is an adobe photoshop issue. I can run furmark on the gpu all night long, max out utilization for his doing AI art generation on stable diffusion, and or game the latest and greatest on end. 

 

6 months of a brand new 4090 / psu, this is the only application that has an issue and I use my system 10 hours a day for both work and play, and this is definitely the only one that has ever caused a complete system crash. 

Kevin Stohlmeyer
Community Expert
Community Expert
September 20, 2023

@michaelw9942706 does your whole PC crash or just PS? PS should not crash your entire computer, just the software.

If the whole PC crashes - thats pointing towards your physcial graphic cards. Perhaps reseating them and running diagnostics on them is in order.

michaelw9942706
Participating Frequently
September 20, 2023

@Kevin Stohlmeyer just did all 3 of those. Click the object selection tool, select anything within an image, immediate PC crash. 

Kevin Stohlmeyer
Community Expert
Community Expert
September 20, 2023

Hi @michaelw9942706 have you changed any of your preference settings in Photoshop to try and resolve?

If not here are some suggestions. I would do one at a time restarting PS after each to see if it improves:

1.Go to Photohop Preferences/Image Processing and change all settings to "More stable" and "Cloud" (not device).

2. Go to Photoshop Preferences/Technology Preview and check “Disable Native Canvas”. 

3. Go to Photoshop Preferences/Performance and uncheck "Multithreaded Compositing".

4. Go to Photoshop Preferences/Technology Preview and check “Use Older GPU Mode (2016)”.

 

michaelw9942706
Participating Frequently
September 20, 2023

I was hopeful.. installed studio drivers rebooted my system, restored photoshop to defaults, used the selection tool, immediate pc crash on a 1024x1024 simple image. 

michaelw9942706
Participating Frequently
September 20, 2023

I am running the gaming drivers, but I'd think turning off GPU support would alleviate issues? 

I'll see if I can test studio drivers to compare later on tonight. 

Kevin Stohlmeyer
Community Expert
Community Expert
September 20, 2023

@michaelw9942706 focused on one part of your comment - are you running the Nvidia Gaming drivers or Studio drivers? PS prefers the Studio drivers for GPU.

michaelw9942706
Participating Frequently
September 20, 2023

I've completely turned off GPU use in the performance / image processing menu, switched to "old GPU support", switched to "stable", switched to cloud processing. Regardless, many tools including color replacement, selection, healing and occasionally remove background will force a complete PC reboot. Lots of issues with this program for some reason. Have had it crash my system just by attempting to open a simple 1024x1024 png file. 

michaelw9942706
Participating Frequently
September 20, 2023

Fortunately / unfortunately it's not my psu. It's brand new 1200 watt corsair with the new rtx connectors to pair with the 4090. I can max out the 4090 on stable diffusion ai generation, local gpt4all or gaming at 4k on max settings on all the games. This is purely an adobe issue.