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Participant
Oct 28, 2021 1:52 PM UTC
Open for Voting

P: Crash on using Select Subject or Object Selection Tool on Windows

Just got the new update for Photoshop v23.0. I cannot use the object seletion tool anymore without Photoshop crashing after a few steps.

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236 replies

CShubert
Community Manager
Community Manager
Feb 27, 2023 4:54 PM UTC

Hi @David2498646303lk 

 

Try resetting the default for the Toolbar, does that solve this? Click the three dots at the bottom of the toolbar and select Restore Defaults.

 

 

Thank you,

Cory

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Known Participant
Feb 27, 2023 4:48 PM UTC

If I expand it into two columns of tools, it works. It's only when the toolbar is one column the bottom sub menus won't appear. 

I've been using the object selection tool extensively this afternoon without problem, so thank you for that!

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Known Participant
Feb 27, 2023 4:34 PM UTC

@CShubert Thanks Cory.... touch wood the object selection tool doesn't appear to be crashing any more on the latest version... however... now none of the fly-out menus below the eraser tool on the toolbar are working, so I've lost lots of functionality! I'm talking about the ones where you click and hold... like over the three dots to access the paint bucket and line tool etc, as well as the sub-selections for the pen and text tools! Any ideas?! Should I start a new thread? Cheers!

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Participant
Feb 24, 2023 12:59 AM UTC

I tried absolutely everything, however, I came across a post to change a setting in the BIOS, and this appeared to fix the issue.
I have kept an Old Version of Photoshop just in case, but also have a copy of the Latest Photoshop which I regularly update, and had no issues for about 4 months. 

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CShubert
Community Manager
Community Manager
Feb 23, 2023 4:25 PM UTC

Thank you for the update @David2498646303lk 

 

A couple things to try: update to the newest Ps, 24.2, does this still happen?

 

or:

 

Go to Preferences > Technology Previews... and enable “Older GPU mode (pre 2016)” - Restart Photoshop. Does the problem persist?

 

Thank you,

Cory

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Known Participant
Feb 23, 2023 2:02 PM UTC

Also Premiere Pro complains now about an incompatible video driver!

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Known Participant
Feb 23, 2023 1:58 PM UTC

If anything it's doing it more consistently. The tool works when I select something, but as soon as I copy the selection and paste it into a different document, it starts stuttering and then just exits. I briefly had the crash report box coming up before but it's stopped again now. Is there any info I can provide to try and help? Thanks.

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Known Participant
Feb 23, 2023 1:55 PM UTC

@CShubert  Hi Cory, thanks for the advice, but unfortunately the object selection tool is still crashing even on these drivers. I can use the tool successfully, but a short while later PS just locks up and exits.

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Known Participant
Feb 13, 2023 4:56 PM UTC

Thanks Cory, I will try that now. Just seen I'm using Studio Drivers rather than Game Drivers, do you think that will be making any difference?

 

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CShubert
Community Manager
Community Manager
Feb 9, 2023 3:42 PM UTC

@David2498646303lk sorry to hear this.

 

Engineering has identified a problem with this specific driver version. 

 

Vendor name: NVIDIA
Driver date: 2022-12-22 000000.000000-000
Driver age: 1 month
Driver version: 31.0.15.2802

 

Try rolling back from the latest drivers to the November release: https://www.nvidia.com/download/driverResults.aspx/194380/en-us/

 

Thank you,

Cory

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