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mouseears
Participating Frequently
June 16, 2015

P: Crashes every time I close out a photo (win)

  • June 16, 2015
  • 151 replies
  • 2276 views

I have updated CC 2015, both Lightroom and Photoshop. I can open Photoshop and can open a photo. Every time I close out a photo, Photoshop crashes with the message, Adobe Photoshop CC has stopped working. It will now close.

I can't use the new update;

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151 replies

Inspiring
January 11, 2016
I did what Marcel mentioned here. Now Photoshop opens normally.
Inspiring
October 27, 2015
You may need to exit and relaunch the Creative Cloud app to get it to see all the updates.
Participant
October 27, 2015
Onto Adobe SUpport and they tell me Adobe Photoshop Version: 2015.0.0 is the latest version 🙂 Typical 🙂
Participant
October 27, 2015
Ok Chris you are right, Im on the older version but it wont allow me update anything, When I go in Adobe CC it just states open. When I go via Photoshop and click Updates, smae thing. Any idea where I can update this manually?

Adobe Photoshop Version: 2015.0.0 20150529.r.88 2015/05/29:23:59:59 CL 1024429 x64
Inspiring
October 27, 2015
The crash on closing documents was fixed in the 2015.0.1 update.
Double check the version number in Help -> System Info.
Participant
October 27, 2015
Everything is updated via Adobe CC, same issue.
Inspiring
October 26, 2015
Install the 2015.0.1 update.
Participant
October 26, 2015
Getting this error still. Have unchecked use graphics processor checkbox and still closes randomly. Usually on save file. any ideas?
Inspiring
September 22, 2015
First, make sure you have the 2015.0.1 update installed. Then update your video card driver from the GPU maker's website.
Sasnel
Participant
September 22, 2015
I used the solution of Adam Jerugim about turning of "Use Graphics processor"
That worked Photoshop didn't crash anymore but the graphics on my screen are bad so I need my grapic processor. I turned it on again yesterday and today Photoshop crashed again. My card is AMD Radeon R7 graphics + R7200 Dual Graphics. My computer is not even a yeat old.
My question is do I need another graphic card or is there something you can do about it in PHotoshop.