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mouseears
Participating Frequently
June 16, 2015

P: Crashes every time I close out a photo (win)

  • June 16, 2015
  • 151 replies
  • 2276 views

I have updated CC 2015, both Lightroom and Photoshop. I can open Photoshop and can open a photo. Every time I close out a photo, Photoshop crashes with the message, Adobe Photoshop CC has stopped working. It will now close.

I can't use the new update;

This topic has been closed for replies.

151 replies

Inspiring
September 14, 2015
You can find the previous crash report details in the system event viewer or reliability reports.
Legend
September 14, 2015
How often does it crash? It sounds like it was crashing consistently. Can you get it to crash again and get the crash data? That would give us more clues. It may help if we could see your Photoshop System Info. Directions for sharing your system info from Photoshop:
http://feedback.photoshop.com/photosh...
Sasnel
Participant
September 14, 2015
At this moment I don't have the crash so I don't exactly remember what the crash log said.
I already had a system with Photoshop CC on it when I upgraded to windows 10 but I installed after upgrading the last new version of Photoshop CC 2015
Legend
September 14, 2015
What does the crash log say the faulting module is?

Was this a clean install of Windows 10? Or did you have a system with Photoshop CC 2015 already installed that you then upgraded to Windows 10?
Sasnel
Participant
September 14, 2015
I am also having troubles with Photoshop.
It crashes the first 3 times after startup
I have 2015.0.1 release and it's really frustrating
especially since I am giving training Photoshop.

Sometimes I even have to log out of windows 10 because also my mouse isn't working anymore.

Can someone please tell me how to fix this or how can I get the previous version back ?

Thanks
Inspiring
August 24, 2015
You don't need a workaround - you just need to install the Photoshop update.
Inspiring
August 24, 2015
@Scott Walker, your method worked for me. Thanks a bunch!
Inspiring
August 22, 2015
Thanks, Jonatan, this worked for me. This was running me crazy!
Participating Frequently
August 7, 2015
Well, I've got Photoshop cc 2015.0.1 update and now my advanced graphics capabilities are hosed. Have a new Nvidia Driver, and a clean reinstall of Photoshop . . but Photoshop crashes when trying to do, for instance, a replace color filter process. Very annoying, considering that everything worked well regarding my graphics processor until the update. And PS Photoshop, the word 'H*ll' is not profanity.
Legend
August 4, 2015
This issue should be corrected in the Photoshop CC 2015.0.1 update which was released today. Details here: http://blogs.adobe.com/crawlspace/201...