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mouseears
mouseears
Participating Frequently
June 16, 2015

P: Crashes every time I close out a photo (win)

  • June 16, 2015
  • 151 replies
  • 2277 views

I have updated CC 2015, both Lightroom and Photoshop. I can open Photoshop and can open a photo. Every time I close out a photo, Photoshop crashes with the message, Adobe Photoshop CC has stopped working. It will now close.

I can't use the new update;

    This topic has been closed for replies.

    151 replies

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    I
    iyduio
    Participating Frequently
    June 25, 2015
    9.1. x
    Adam Jerugim
    Adam Jerugim
    Inspiring
    June 25, 2015
    I'm finally able to reproduce the crash when closing images here in-house. What would be helpful is to know what version of ACR you have on your system.

    To find out, launch Photoshop. Then navigate to Help > About Plug-in > Camera Raw...

    What version is listed when you check this? Is it 8.0.0.x or 9.1.x?

    Thanks,
    Adam
    F
    FeedbackCommunityMember
    Inspiring
    June 25, 2015

    Have you tried updating your video card drivers from Intel's website? (yours are from 2009!)

    I
    incognito12
    Participant
    June 24, 2015
    Jim - try saving each recovered image separately. You may have to reopen ps cc 2015 after each save because it may crash. After your last save it will keep the unchecked graphics setting and no more crashes. Has worked for at least a few users. Good luck!
    I
    iyduio
    Participating Frequently
    June 24, 2015
    No problem!
    D
    danielj23364949
    Participant
    June 24, 2015
    Just tried that and it worked. Thanks Luke!
    I
    iyduio
    Participating Frequently
    June 24, 2015
    Go to edit>preferences>performance and uncheck 'use graphics processor'.
    D
    danielj23364949
    Participant
    June 24, 2015


    I've just upgraded to Photoshop CC2015 and now the whole program stops everytime I close a single file. This never happened with the previous version. My PC runs on Windows 7. Any solution?
    Thanks for your help on this.
    F
    FeedbackCommunityMember
    Inspiring
    June 24, 2015

    Seems like the work around fixes the bug.

    I was (am) still having the issue, but with applying the work around, no crashes. I'm on a corporate (POS - piece of poop emoji) machine that is very under powered but that worked fine prior to the 2015 CC update.

    I miss the old days of a solid build on a disc, and not a licensed DL - because of issues like this.

    The original problem:

    Crash on saving files, especially when I have multiple photoshop files open and try to either SAVE AS or just cut/paste/save into a new doc.

    The error message that pops up says Adobe Photoshop CC 2015 has stopped working

    A problem caused the program to stop working correctly. Windows will close the program and notify you is a solution is available.

    My System info:
    Adobe Photoshop Version: 2015.0.0 20150529.r.88 2015/05/29:23:59:59 CL 1024429 x32
    Operating System: Windows 7 32-bit
    Version: 7 SP1System architecture: Intel CPU Family:6, Model:7, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1
    Physical processor count: 2
    Processor speed: 2992 MHz
    Built-in memory: 3548 MB
    Free memory: 929 MB
    Memory available to Photoshop: 1586 MB
    Memory used by Photoshop: 60 %
    Design Space: Disabled.
    Artboards: Enabled.
    3D Multitone Printing: Disabled.
    Highbeam: Enabled.
    Image tile size: 128K
    Image cache levels: 4
    Font Preview: Medium
    TextComposer: Latin
    Display: 1
    Display Bounds: top=0, left=0, bottom=1024, right=1280
    Display: 2
    Display Bounds: top=0, left=1280, bottom=1024, right=2560
    OpenGL Drawing: Enabled.
    OpenGL Allow Old GPUs: Not Detected.
    OpenGL Drawing Mode: Basic
    OpenGL Allow Normal Mode: False.
    OpenGL Allow Advanced Mode: False.
    AIFCoreInitialized=1
    AIFOGLInitialized=1
    OGLContextCreated=1
    NumGLGPUs=1
    glgpu[0].GLVersion="2.1"
    glgpu[0].GLMemoryMB=1581
    glgpu[0].GLName="Intel(R) 4 Series Internal Chipset"
    glgpu[0].GLVendor="Intel"
    glgpu[0].GLVendorID=32902
    glgpu[0].GLDriverVersion="8.15.10.2057"
    glgpu[0].GLRectTextureSize=4096
    glgpu[0].GLRenderer="Intel(R) 4 Series Internal Chipset"
    glgpu[0].GLRendererID=11794
    glgpu[0].HasGLNPOTSupport=1
    glgpu[0].GLDriver="igdumdx32.dll,igd10umd32.dll"
    glgpu[0].GLDriverDate="20100125000000.000000-000"
    glgpu[0].CanCompileProgramGLSL=1
    glgpu[0].GLFrameBufferOK=1
    glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20 - Intel Build 8.15.10.2057"
    glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[1024]
    glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]
    glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[16]
    glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]
    glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]
    glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[7]
    glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[512]
    glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[1024]
    glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[41]
    glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
    glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
    glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
    glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
    glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
    glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
    glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
    glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
    glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
    glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
    glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=0
    License Type: Subscription
    Serial number:
    Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015 (32 Bit)\
    Temporary file path: C:\Users\stewartg\AppData\Local\Temp\
    Photoshop scratch has async I/O enabled
    Scratch volume(s):
    Startup, 232.6G, 181.1G free
    Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015 (32 Bit)\Required\Plug-ins\
    Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015 (32 Bit)\Plug-ins\

    Installed components:
    A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
    ACE.dll ACE 2015/03/11-23:42:10 79.562242 79.562242
    AdbePM.dll PatchMatch 2015/04/28:18:15:43 1.563170 1.563170
    AdobeLinguistic.dll Adobe Linguisitc Library 9.0.0
    AdobeOwl.dll Adobe Owl 5.2.7
    AdobePDFL.dll PDFL 2015/03/18-12:03:59 79.133307 79.133307
    AdobePIP.dll Adobe Product Improvement Program 7.2.1.3600
    AdobeXMP.dll Adobe XMP Core 2015/03/30-23:40:42 79.157747 79.157747
    AdobeXMPFiles.dll Adobe XMP Files 2015/03/30-23:40:42 79.157747 79.157747
    AdobeXMPScript.dll Adobe XMP Script 2015/03/30-23:40:42 79.157747 79.157747
    adobe_caps.dll Adobe CAPS 9,0,0,5
    AGM.dll AGM 2015/03/11-23:42:10 79.562242 79.562242
    ahclient.dll AdobeHelp Dynamic Link Library 2.0.0.2
    AIDE.dll AIDE 2015/03/20-23:41:44 79.562488 79.562488
    amtlib.dll AMTLib 9.0.0.21 BuildVersion: 9.0; BuildDate: Mon Mar 9 2015 0:54:5) 1.000000
    ARE.dll ARE 2015/03/11-23:42:10 79.562242 79.562242
    AXE8SharedExpat.dll AXE8SharedExpat 2015/03/13-23:40:54 79.562390 79.562390
    AXEDOMCore.dll AXEDOMCore 2015/03/13-23:40:54 79.562390 79.562390
    Bib.dll BIB 2015/03/11-23:42:10 79.562242 79.562242
    BIBUtils.dll BIBUtils 2015/03/11-23:42:10 79.562242 79.562242
    boost_date_time.dll photoshopdva 8.0.0
    boost_signals.dll photoshopdva 8.0.0
    boost_system.dll photoshopdva 8.0.0
    boost_threads.dll photoshopdva 8.0.0
    cg.dll NVIDIA Cg Runtime 3.0.00007
    cgGL.dll NVIDIA Cg Runtime 3.0.00007
    CIT.dll Adobe CIT 2.3.7.33275 2.3.7.33275
    CITThreading.dll Adobe CITThreading 2.3.7.33275 2.3.7.33275
    CoolType.dll CoolType 2015/03/11-23:42:10 79.562242 79.562242
    dnssd.dll Bonjour 3,0,0,2
    dvaaudiodevice.dll photoshopdva 8.0.0
    dvacore.dll photoshopdva 8.0.0
    dvamarshal.dll photoshopdva 8.0.0
    dvamediatypes.dll photoshopdva 8.0.0
    dvametadata.dll photoshopdva 8.0.0
    dvametadataapi.dll photoshopdva 8.0.0
    dvametadataui.dll photoshopdva 8.0.0
    dvaplayer.dll photoshopdva 8.0.0
    dvatransport.dll photoshopdva 8.0.0
    dvaui.dll photoshopdva 8.0.0
    dvaunittesting.dll photoshopdva 8.0.0
    dynamiclink.dll photoshopdva 8.0.0
    ExtendScript.dll ExtendScript 2015/04/17-16:55:22 80.1017022 80.1017022
    icucnv40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339
    icudt40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339
    icuuc40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339
    igestep30.dll IGES Reader 9.3.0.113
    imslib.dll IMSLib DLL 9.0.1.14
    JP2KLib.dll JP2KLib 2015/03/15-23:45:24 79.257449 79.257449
    libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
    libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
    libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
    LogSession.dll LogSession 7.2.1.3600
    mediacoreif.dll photoshopdva 8.0.0
    MPS.dll MPS 2015/03/11-23:42:10 79.562263 79.562263
    pdfsettings.dll Adobe PDFSettings 1.04
    Photoshop.dll Adobe Photoshop CC 2015 16.0.0
    Plugin.dll Adobe Photoshop CC 2015 16.0.0
    PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (32 bit) 6.0.0
    PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (32 bit) 6.0.0.96
    PSArt.dll Adobe Photoshop CC 2015 16.0.0
    PSViews.dll Adobe Photoshop CC 2015 16.0.0
    SCCore.dll ScCore 2015/04/17-16:55:22 80.1017022 80.1017022
    svml_dispmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
    tbb.dll Intel(R) Threading Building Blocks for Windows 4, 2, 2013, 1114
    tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 4, 2, 2013, 1114
    TfFontMgr.dll FontMgr 9.3.0.113
    TfKernel.dll Kernel 9.3.0.113
    TFKGEOM.dll Kernel Geom 9.3.0.113
    TFUGEOM.dll Adobe, UGeom© 9.3.0.113
    updaternotifications.dll Adobe Updater Notifications Library 9.0.0.3 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 9.0.0.3
    VulcanControl.dll Vulcan Application Control Library 5.1.0.50
    VulcanMessage5.dll Vulcan Message Library 5.1.0.50
    WRServices.dll WRServices Fri Mar 07 2014 15:33:10 Build 0.20204 0.20204
    wu3d.dll U3D Writer 9.3.0.113

    Required plug-ins:

    3D Studio 16.0.0 (2015.0.0 20150529.r.88 2015/05/29:23:59:59 CL 1024429)
    Accented Edges 16.0.0
    Adaptive Wide Angle 16.0.0
    Angled Strokes 16.0.0
    Average 16.0.0 (2015.0.0 20150529.r.88 2015/05/29:23:59:59 CL 1024429)
    Bas Relief 16.0.0
    BMP 16.0.0
    Camera Raw 9.1
    Camera Raw Filter 9.1
    Chalk & Charcoal 16.0.0
    Charcoal 16.0.0
    Chrome 16.0.0
    Cineon 16.0.0 (2015.0.0 20150529.r.88 2015/05/29:23:59:59 CL 1024429)
    Clouds 16.0.0 (2015.0.0 20150529.r.88 2015/05/29:23:59:59 CL 1024429)
    Collada 16.0.0 (2015.0.0 20150529.r.88 2015/05/29:23:59:59 CL 1024429)
    Color Halftone 16.0.0
    Colored Pencil 16.0.0
    CompuServe GIF 16.0.0
    Conté Crayon 16.0.0
    Craquelure 16.0.0
    Crop and Straighten Photos 16.0.0 (2015.0.0 20150529.r.88 2015/05/29:23:59:59 CL 1024429)
    Crop and Straighten Photos Filter 16.0.0
    Crosshatch 16.0.0
    Crystallize 16.0.0
    Cutout 16.0.0
    Dark Strokes 16.0.0
    De-Interlace 16.0.0
    Dicom 16.0.0
    Difference Clouds 16.0.0 (2015.0.0 20150529.r.88 2015/05/29:23:59:59 CL 1024429)
    Diffuse Glow 16.0.0
    Displace 16.0.0
    Dry Brush 16.0.0
    Eazel Acquire 16.0.0 (2015.0.0 20150529.r.88 2015/05/29:23:59:59 CL 1024429)
    Entropy 16.0.0 (2015.0.0 20150529.r.88 2015/05/29:23:59:59 CL 1024429)
    Export Color Lookup Tables NO VERSION
    Extrude 16.0.0
    FastCore Routines 16.0.0 (2015.0.0 20150529.r.88 2015/05/29:23:59:59 CL 1024429)
    Fibers 16.0.0
    Film Grain 16.0.0
    Filter Gallery 16.0.0
    Flash 3D 16.0.0 (2015.0.0 20150529.r.88 2015/05/29:23:59:59 CL 1024429)
    Fresco 16.0.0
    Glass 16.0.0
    Glowing Edges 16.0.0
    Google Earth 4 16.0.0 (2015.0.0 20150529.r.88 2015/05/29:23:59:59 CL 1024429)
    Grain 16.0.0
    Graphic Pen 16.0.0
    Halftone Pattern 16.0.0
    HDRMergeUI 16.0.0
    HSB/HSL 16.0.0
    IFF Format 16.0.0
    IGES 16.0.0 (2015.0.0 20150529.r.88 2015/05/29:23:59:59 CL 1024429)
    Ink Outlines 16.0.0
    JPEG 2000 16.0.0
    Kurtosis 16.0.0 (2015.0.0 20150529.r.88 2015/05/29:23:59:59 CL 1024429)
    Lens Blur 16.0.0
    Lens Correction 16.0.0
    Lens Flare 16.0.0
    Liquify 16.0.0
    Matlab Operation 16.0.0 (2015.0.0 20150529.r.88 2015/05/29:23:59:59 CL 1024429)
    Maximum 16.0.0 (2015.0.0 20150529.r.88 2015/05/29:23:59:59 CL 1024429)
    Mean 16.0.0 (2015.0.0 20150529.r.88 2015/05/29:23:59:59 CL 1024429)
    Measurement Core 16.0.0 (2015.0.0 20150529.r.88 2015/05/29:23:59:59 CL 1024429)
    Median 16.0.0 (2015.0.0 20150529.r.88 2015/05/29:23:59:59 CL 1024429)
    Mezzotint 16.0.0
    Minimum 16.0.0 (2015.0.0 20150529.r.88 2015/05/29:23:59:59 CL 1024429)
    MMXCore Routines 16.0.0 (2015.0.0 20150529.r.88 2015/05/29:23:59:59 CL 1024429)
    Mosaic Tiles 16.0.0
    Multiprocessor Support 16.0.0 (2015.0.0 20150529.r.88 2015/05/29:23:59:59 CL 1024429)
    Neon Glow 16.0.0
    Note Paper 16.0.0
    NTSC Colors 16.0.0 (2015.0.0 20150529.r.88 2015/05/29:23:59:59 CL 1024429)
    Ocean Ripple 16.0.0
    OpenEXR 16.0.0
    Paint Daubs 16.0.0
    Palette Knife 16.0.0
    Patchwork 16.0.0
    Paths to Illustrator 16.0.0
    PCX 16.0.0 (2015.0.0 20150529.r.88 2015/05/29:23:59:59 CL 1024429)
    Photocopy 16.0.0
    Photoshop 3D Engine 16.0.0 (2015.0.0 20150529.r.88 2015/05/29:23:59:59 CL 1024429)
    Photoshop Touch 14.0
    Picture Package Filter 16.0.0 (2015.0.0 20150529.r.88 2015/05/29:23:59:59 CL 1024429)
    Pinch 16.0.0
    Pixar 16.0.0 (2015.0.0 20150529.r.88 2015/05/29:23:59:59 CL 1024429)
    Plaster 16.0.0
    Plastic Wrap 16.0.0
    PLY 16.0.0 (2015.0.0 20150529.r.88 2015/05/29:23:59:59 CL 1024429)
    PNG 16.0.0
    Pointillize 16.0.0
    Polar Coordinates 16.0.0
    Portable Bit Map 16.0.0 (2015.0.0 20150529.r.88 2015/05/29:23:59:59 CL 1024429)
    Poster Edges 16.0.0
    PRC 16.0.0 (2015.0.0 20150529.r.88 2015/05/29:23:59:59 CL 1024429)
    Radial Blur 16.0.0
    Radiance 16.0.0 (2015.0.0 20150529.r.88 2015/05/29:23:59:59 CL 1024429)
    Range 16.0.0 (2015.0.0 20150529.r.88 2015/05/29:23:59:59 CL 1024429)
    Render Color Lookup Grid NO VERSION
    Reticulation 16.0.0
    Ripple 16.0.0
    Rough Pastels 16.0.0
    Save for Web 16.0.0
    ScriptingSupport 16.0.0
    Shake Reduction 16.0.0
    Shear 16.0.0
    Skewness 16.0.0 (2015.0.0 20150529.r.88 2015/05/29:23:59:59 CL 1024429)
    Smart Blur 16.0.0
    Smudge Stick 16.0.0
    Solarize 16.0.0 (2015.0.0 20150529.r.88 2015/05/29:23:59:59 CL 1024429)
    Spatter 16.0.0
    Spherize 16.0.0
    Sponge 16.0.0
    Sprayed Strokes 16.0.0
    Stained Glass 16.0.0
    Stamp 16.0.0
    Standard Deviation 16.0.0 (2015.0.0 20150529.r.88 2015/05/29:23:59:59 CL 1024429)
    STL 16.0.0 (2015.0.0 20150529.r.88 2015/05/29:23:59:59 CL 1024429)
    Sumi-e 16.0.0
    Summation 16.0.0 (2015.0.0 20150529.r.88 2015/05/29:23:59:59 CL 1024429)
    Targa 16.0.0
    Texturizer 16.0.0
    Tiles 16.0.0
    Torn Edges 16.0.0
    Twirl 16.0.0
    U3D 16.0.0 (2015.0.0 20150529.r.88 2015/05/29:23:59:59 CL 1024429)
    Underpainting 16.0.0
    Vanishing Point 16.0.0
    Variance 16.0.0 (2015.0.0 20150529.r.88 2015/05/29:23:59:59 CL 1024429)
    Virtual Reality Modeling Language | VRML 16.0.0 (2015.0.0 20150529.r.88 2015/05/29:23:59:59 CL 1024429)
    Water Paper 16.0.0
    Watercolor 16.0.0
    Wave 16.0.0
    Wavefront|OBJ 16.0.0 (2015.0.0 20150529.r.88 2015/05/29:23:59:59 CL 1024429)
    WIA Support 16.0.0 (2015.0.0 20150529.r.88 2015/05/29:23:59:59 CL 1024429)
    Wind 16.0.0
    Wireless Bitmap 16.0.0 (2015.0.0 20150529.r.88 2015/05/29:23:59:59 CL 1024429)
    ZigZag 16.0.0

    Optional and third party plug-ins: NONE

    Plug-ins that failed to load: NONE

    Extensions:

    Libraries, C:\Program Files\Adobe\Adobe Photoshop CC 2015 (32 Bit)\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\index.html
    Adobe Color Themes, C:\Program Files\Adobe\Adobe Photoshop CC 2015 (32 Bit)\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html
    Export As, C:\Program Files\Adobe\Adobe Photoshop CC 2015 (32 Bit)\Required\CEP\extensions\com.adobe.webpa.crema\PSPanel\dialog.html
    Welcome, C:\Program Files\Adobe\Adobe Photoshop CC 2015 (32 Bit)\Required\CEP\extensions\com.photoshop.welcome\index.html
    Device Preview, C:\Program Files\Adobe\Adobe Photoshop CC 2015 (32 Bit)\Required\CEP\extensions\com.adobe.preview\PSPanel\panel.html
    Share on Behance, C:\Program Files\Adobe\Adobe Photoshop CC 2015 (32 Bit)\Required\CEP\extensions\com.adobe.behance.shareonbehance.html\index.html
    , C:\Program Files\Adobe\Adobe Photoshop CC 2015 (32 Bit)\Required\CEP\extensions\com.adobe.preview\PSLoader\loader.html
    Export As, C:\Program Files\Adobe\Adobe Photoshop CC 2015 (32 Bit)\Required\CEP\extensions\com.adobe.webpa.crema\PSPanel\dialog.html

    Installed TWAIN devices: NONE

    F
    FeedbackCommunityMember
    Inspiring
    June 24, 2015
    Adam,
    It appears this issue is widespread and affects a wide variety of configurations, a remote app session with Adobe support offered no solution apart from running with plug ins disabled. This didn't work.
    When PS CC 2015 installed it uninstalled and deleted PS CC 2014, what do I need to do to roll back to 2014
    Show more replies
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