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mouseears
Participating Frequently
June 16, 2015

P: Crashes every time I close out a photo (win)

  • June 16, 2015
  • 151 replies
  • 2277 views

I have updated CC 2015, both Lightroom and Photoshop. I can open Photoshop and can open a photo. Every time I close out a photo, Photoshop crashes with the message, Adobe Photoshop CC has stopped working. It will now close.

I can't use the new update;

This topic has been closed for replies.

151 replies

Inspiring
July 8, 2015


Photoshop bug
I get this error message:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 16.0.0.88
Application Timestamp: 55681d39
Fault Module Name: Photoshop.exe
Fault Module Version: 16.0.0.88
Fault Module Timestamp: 55681d39
Exception Code: c0000005
Exception Offset: 0000000004f95bc9
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 4105
Additional Information 1: cab3
Additional Information 2: cab39c237103121437b9220eb96ddd5d
Additional Information 3: 67f5
Additional Information 4: 67f5f6770d1ea4afdfd69cf30dbcbb2a

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linki...

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
Hibby
Participant
July 8, 2015
I have had success with unticking the graphics processor box as suggested by others but found I had to save and close each of the "recovered files" individually between crashes. I hope a permanent solution is available very soon as so many are having the same problem.
Inspiring
July 5, 2015
When will a fix be released to fix this? In addition, my Rectangular Marquee tool, when moved and adjusted, leaves a lot of "crud" on the image. So when you move the selection around you can no longer see where the lines starts and ends. Seems like this version has not been tested very well or have requirments of the PC and drivers not spelled out correctly. When will either the needed HW or drivers be spelled out or an updated version released?
Too many issues to make this version useful!
Hibby
Participant
July 5, 2015
I have tried the "fix" above ie unticking the Use Graphics Processor box but still not staying open after closing 1 image. This all started after an update a few weeks ago, have uninstalled and reinstalled a couple of times too. I note that Adam Jerugim, an employee says they may have found a temporary fix for this so wonder if there will be a permanent solution on its way. I hope so.
Inspiring
July 3, 2015


Photoshop keeps shutting down every time I close an image. If I leave the images and don't close them after saving, Photoshop will stay open. Just updated my Photoshop yesterday-that's when the problem started.
Inspiring
July 3, 2015
This is a great conversation that's mostly unrelated to the one you posted in, so I created a new conversation to continue the discussion.

Please reference the new conversation here: PHOTOSHOP CC 2015 - image not redrawing after flipping horizontally in action
Participant
July 3, 2015


I just installed the latest photoshop update and now every time I run the image processor tool photoshop crashes. I have unistalled and reinstalled and I am still getting the same issue. Please help!!
Inspiring
July 3, 2015
Adam,

Thank you. The temporary fix worked for me. I am using Windows 7. However, there is another bug. I use Action that includes flipping a layer horizontally. The image does not refresh when the layer is flipped. I have to move the mouse on the entire image until the whole thing is refreshed. The work around is fill the whole document or canvas the flip the layer under the top layer horizontally. I would rather not take an extra step. It was not an issue with CC2014 or CS2. Another thing I noticed is when I save the Action file it opened the CC2014 Action folder instead of CC2015.



There are two layers. The top layer is grayscale and the bottom layer is RGB color.

I have to move the mouse over the entire image to get the result for top layer of as shown in the image below.



I distribute the Action file. It is going to be a pain for other users.

Luis
Participant
July 2, 2015
Just to follow up on this, I used the suggested work around and was successful!!!! It is as follows: Edit, Preferences, Performance, uncheck "Use Graphics Processor."

I am on a PC. I have not installed it on my laptop.

Good Luck and hopefully Adobe will have a solution soon.
Inspiring
July 2, 2015
I am having the same issue