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mouseears
Participating Frequently
June 16, 2015
Released

P: Crashes every time I close out a photo (win)

I have updated CC 2015, both Lightroom and Photoshop. I can open Photoshop and can open a photo. Every time I close out a photo, Photoshop crashes with the message, Adobe Photoshop CC has stopped working. It will now close.

I can't use the new update;

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151 replies

Participant
July 13, 2015


My Photoshop CC 2015 doesn't work correct. When I close a saved file, the program shuts down and when I start up again, the program reloads all the other opened files again????
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Inspiring
July 13, 2015


I upgraded to PS 2015 and Lightroom 2015, but when I go to open a raw .nef file from Bridge, it looks for PS CS6 instead. Also, when I manually open a file in PS 2015 and try to close the file, PS abends.
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spacejunk3_14
Participant
July 11, 2015
Thanks, Glory be to the Gods and Adobe.... Ok I overreacted a bit. Now we just have to wait for the fix, and thanks once again.
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Adam Jerugim
Inspiring
July 10, 2015
David, reset your PS preferences on launch (shift-cntrl-alt) then turn off "Use Graphics Processor" in performance preferences (Edit > Preferences > Performance). Then quit and re-launch the application. That should mitigate the crashes you're seeing when you close files.
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spacejunk3_14
Participant
July 10, 2015


I'm stuck in a loop! I try and close this file I've been working on and Photoshop Crashes and I get this Message "The instruction at 0*1d3b9ea6 referenced memory at 0*00000001. The memory could not be read. Click OK to terminate program. The problem is when I open Photoshop again the same jpeg opens again and blocks me from opening any other file, and when I close it the evil little loop starts all over again! HELP! Best Regards David
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Hibby
Participant
July 10, 2015
Ie go to Edit - not File
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Inspiring
July 10, 2015
I am having the same problem, every time I close a photograph it displays the This program has stopped working window. when I cancel that the whole program crashes. I have tried various suggested work round non of which work. I have now uninstalled cc2015 and reinstalled cc2014. I will wait until this one is sorted until I reinstall. Annoying yes, but not the end of the world cc2014 still works perfectly.
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Inspiring
July 9, 2015
It does not work for me:( frustrated
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Hibby
Participant
July 9, 2015
I was able to correct this error by going to file, preferences, performance and then unticked the use graphics processor box as outlined in other conversations in this pagr. BUT befote this I was having recovered files popping up on the screen. Each of these had to saved and closed separately with the programme shutting down between each of them. I then found that the box stayed unticked. I hope this helps
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Inspiring
July 9, 2015


When I am working on an image everything goes great. I can finish all my edits and save all changes. The problem occurs when I am done with an image. When I close an image to begin work on another the program crashes. This has happened ever since I updated to CC 2015. I have tried uninstalling and re-installing but it has not worked. Anyone else experience this or have a solution?
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