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mouseears
Participating Frequently
June 16, 2015

P: Crashes every time I close out a photo (win)

  • June 16, 2015
  • 151 replies
  • 2277 views

I have updated CC 2015, both Lightroom and Photoshop. I can open Photoshop and can open a photo. Every time I close out a photo, Photoshop crashes with the message, Adobe Photoshop CC has stopped working. It will now close.

I can't use the new update;

This topic has been closed for replies.

151 replies

Participating Frequently
July 15, 2015
And I used the work around
Participating Frequently
July 15, 2015
Not sure why I get this every time I close the program
Inspiring
July 15, 2015
For me the work around was a success.

Thank you, support team.
Participating Frequently
July 15, 2015
Do I get a credit for the aggro?
Participating Frequently
July 15, 2015
Me too. Crashes on closing.
Participant
July 15, 2015
Hi,

Make sure that Photoshop is closed.

1- go to this location C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop CC 2015\AutoRecover

You will be able to see all the .PSD file which re getting opened automatically when Photoshop is opened, delete or move all the files from that folder.

2- Restart the Photoshop and go to edit>preferences> performance Un check the use gpu processor and restart the Photoshop.

It should be be working fine now.

Succes and thanks
Inspiring
July 15, 2015
Yes, you need to follow the directions exactly: disable the GPU, quit Photoshop, then relaunch Photoshop (so the GPU stays off).
Inspiring
July 15, 2015
I tried it but it only worked while disabilng the graphics processor... once I enabled it it crashed again... so this means that everytime I want to close a file I have to disable the processor???
Inspiring
July 15, 2015
I tried the suggested answer and it keeps crashing... its really unpleasant not to be able to use the software without having a lot of files opening up on startup
Inspiring
July 14, 2015
This still isn't fixed?!