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Participating Frequently
June 16, 2015

P: Crashes on zoom (win)

  • June 16, 2015
  • 67 replies
  • 2875 views

Updated to Photoshop CC 20150529.r.88 x64 today. Crashes almost everytime I zoom. This is incredibly frustrating. The version I used before the update (some last year's version) didn't do this on the same file.

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67 replies

Participant
July 30, 2015
Just noticed an update for Photoshop arrived today, hopefully there is a fix included...Windows 10 should also be arriving any minute, hour or day when it rolls out in my location. Will update if this issue resolves itself.
Participant
July 30, 2015
I have had this issue also since the latest version of Photoshop CC.

It crashes every time without fail if I zoom in a lot with the mouse wheel.

1: Windows 8.1 Pro 64bit
2: ATI Radeon 7970 x 2
3: 3 x Dell 24"
4: Mouse Wheel
5: With or without slices, never use pixel grid and rulers on
Inspiring
July 27, 2015
Glad to hear that a fix is in the works. Do you have an estimate? How long might something like this take?
Inspiring
July 27, 2015
We are having this same issue. Very hard to work without zooming in and panning.

1. Windows 8.1 Pro 64-bit (fresh)
2. Nvidia 970M
3. 3 monitors (crashes even on single monitor)
4. Alt + mouse wheel, ctrl/space+mouse or zoom tool.
5. Yes slices

I'm excited for the fix. Maybe the force be with you Photoshop team.
Inspiring
July 25, 2015
Same problem here. Just tried Corey's settings above but still crashes. GPU, rulers, etc. all switched off.

1. Windows 8.1 Pro 64-bit (freshly installed)
2. ATI Radeon HD 5700 Series3
3. No dual screens.
4. Alt + mouse wheel, ctrl/space+mouse or zoom tool.
5. No slices.

Very annoying and serious issue indeed. Having a few deadlines next week so I will be grateful for any workaround, etc.

BTW Is there any way I can roll back to the previous version of PS which doesn't have this issue? I am on CC.
Inspiring
July 24, 2015
So I may have a temporary fix (at least it worked for me, haven't crashed since 2 days ago)... I went under edit/preferences/tools and adjusted the settings as follows:

Participating Frequently
July 24, 2015
It can scroll down as far as I like (and believe me I tried) but it only shows me the installed versions. I cannot, nowhere, find PS CC anywhere in the cloud... I used to have a CD... Or a pile of diskettes. Those were the days.... 😛
Inspiring
July 23, 2015
You are already showing some of the previous versions. You will have to scroll to see all the apps listed.
Participating Frequently
July 23, 2015
Participating Frequently
July 23, 2015
Unfortunately, it doesn't... See image below.