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Participating Frequently
June 16, 2015

P: Crashes on zoom (win)

  • June 16, 2015
  • 67 replies
  • 2875 views

Updated to Photoshop CC 20150529.r.88 x64 today. Crashes almost everytime I zoom. This is incredibly frustrating. The version I used before the update (some last year's version) didn't do this on the same file.

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67 replies

Inspiring
July 23, 2015
Show previous versions and you can download all the previous CC versions...
Participating Frequently
July 23, 2015
That would be, if Adobe hadn't thrown all the old ones away (unlike from CC to CC2014). And so far I couldn't find CC in the cloud. Ow, how I miss that good old chum!
Inspiring
July 22, 2015
Is a possible temporary fix to go to a previous version of PS in CC?
Inspiring
July 22, 2015
Same issue here...

1. Windows 7 Enterprise (64-bit)
2. NVIDIA Quadro K4200
3. Dual Display & Single (crashes on both)
4. Zooming and panning (ctrl+space+mouse) in pen-mode
5. No Slices

Graphics card is up to date. Never had an issue on CS5 or 6, updated to the cloud yesterday and has since crash 6 times and counting. Also, having graphics issues where the marching ants disappear when you zoom in and out.
Participant
July 22, 2015


Same issue here.

1. Windows 7 64-bit
2. Intel(R) HD Graphics 4600 with updated driver
3. Dual Display or single (crashes on both)
4. Zooming via ctrl + space + Mouse while in pen-mode.
5. No slices

Please fix it
Inspiring
July 21, 2015
Noticed this as of yesterday. Everything about this CC is amazing save for this glitch.

1. Windows 7 Professional SP1
2. NVIDIA Quadro 5000
3. Yes
4. Any zoom
5. No, not that I know of

- Dell Precision T5600
- Intel Xeon CPU ES-2609 0 @ 2.40 GHz (2 processors)
- 32.0 GB RAM
- 64-bit Operating System
- Pen Input Available

EDIT:

Problem signature:
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 16.0.0.88
Application Timestamp: 55681d39
Fault Module Name: Photoshop.exe
Fault Module Version: 16.0.0.88
Fault Module Timestamp: 55681d39
Exception Code: c0000005
Exception Offset: 0000000003ab8f10
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 5f72
Additional Information 2: 5f72b9d57e85f4401b15c977cd80e86c
Additional Information 3: 38a4
Additional Information 4: 38a44e064feee5733d125ade67b74c3c
Participant
July 21, 2015
we need a solution and we need it fast
Participant
July 21, 2015
Same problem.

Windows 7 Professional SP1

NVIDIA GeForce GTX 650
3 monitors

It happens when I use any kind of zoom if I have shape in transformation mode.
Adam Jerugim
Inspiring
July 21, 2015
I'm not sure I've posted this yet, but we're aware of the problem, can reproduce here in-house, and are working to get a solution out to users as soon as possible. We'll post here when the fix is available for download.

Thanks for your patience with this,
Adam
Inspiring
July 21, 2015
Same here.
Windows 7 Ultimate SP1
NVIDIA GeForce GTX 970
Single Display

The graphics card driver is up to date, so is Photoshop.
I un-installed, re-downloaded, re-installed both.

I'm working with 3840x2160 images.
Rulers, grids, guides are all off, I turned off the graphics processor and it still crashes.
It crashes on pen tool (P) + mouse wheel zoom and direct select tool (A) + mouse wheel zoom.

It's a bad day to be a graphic designer.