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olgab27327803
Participating Frequently
June 16, 2015

P: Crashes on zoom (win)

  • June 16, 2015
  • 67 replies
  • 2875 views

Updated to Photoshop CC 20150529.r.88 x64 today. Crashes almost everytime I zoom. This is incredibly frustrating. The version I used before the update (some last year's version) didn't do this on the same file.

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    67 replies

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    D
    doc tee
    Inspiring
    July 17, 2015
    In addition to my reply a few minutes ago, PS also chrashes with graphics driver is turned off, error code: c0000094

    The two error codes when crashing with graphics driver turned on are: c0000005,
    c000041d.

    Kind regards

    Thomas
    D
    doc tee
    Inspiring
    July 17, 2015
    Same problem with me, below my technical info as requested:

    1. Windows 8.1
    2. NVIDIA Quadro 2000 (latest NVidia driver)
    3. Yes, but problem occurs when only one display is on
    4. So far when using the scroll wheel, have not yet tested the Wacom tablet...
    5. Happens with/without slices

    Looking forward to a solution

    Thomas
    LFGroup
    LFGroup
    Participant
    July 17, 2015

    Similar issue. Crash after zoom.

    Specifically reproduced when I have a shape layer, then try to move an anchor point after zooming (scroll wheel, doing cmd +/-, or using cmd Spacebar and dragging the zoom area)

    Have slices, but deleted them, quite PS, then saved and reopened the doc.
    Same problematic behavior.

    No crash report, just windows alert box. Entire info dialog pasted below.
    If there are any log files to send, just need to know where they are located.

    Adobe Photoshop Version: 2015.0.0 20150529.r.88 2015/05/29:23:59:59 CL 1024429 x64
    Operating System: Windows 7 64-bit
    Version: 7 SP1System architecture: Intel CPU Family:6, Model:12, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
    Physical processor count: 4
    Logical processor count: 8
    Processor speed: 2693 MHz
    Built-in memory: 16010 MB
    Free memory: 8459 MB
    Memory available to Photoshop: 14304 MB
    Memory used by Photoshop: 60 %
    Design Space: Disabled.
    Artboards: Enabled.
    3D Multitone Printing: Disabled.
    Highbeam: Enabled.
    Image tile size: 1024K
    Image cache levels: 4
    Font Preview: Medium
    TextComposer: Latin
    Display: 1
    Display Bounds: top=0, left=0, bottom=1080, right=1920
    Display: 2
    Display Bounds: top=0, left=1920, bottom=1080, right=3840
    OpenGL Drawing: Enabled.
    OpenGL Allow Old GPUs: Not Detected.
    OpenGL Drawing Mode: Basic
    OpenGL Allow Normal Mode: True.
    OpenGL Allow Advanced Mode: True.
    AIFCoreInitialized=1
    AIFOGLInitialized=1
    OGLContextCreated=1
    NumGLGPUs=1
    NumCLGPUs=2
    glgpu[0].GLVersion="3.0"
    glgpu[0].GLMemoryMB=0
    glgpu[0].GLName="?"
    glgpu[0].GLVendor="NVIDIA Corporation"
    glgpu[0].GLVendorID=0
    glgpu[0].GLDriverVersion="?"
    glgpu[0].GLRectTextureSize=16384
    glgpu[0].GLRenderer="Quadro K2100M/PCIe/SSE2"
    glgpu[0].GLRendererID=0
    glgpu[0].HasGLNPOTSupport=1
    glgpu[0].GLDriver="?"
    glgpu[0].GLDriverDate="?"
    glgpu[0].CanCompileProgramGLSL=1
    glgpu[0].GLFrameBufferOK=1
    glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.50 NVIDIA"
    glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]
    glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]
    glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
    glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
    glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
    glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
    glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
    glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
    glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]
    glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
    glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
    glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
    glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
    glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
    glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
    glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
    glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
    glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
    glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
    glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
    clgpu[0].CLPlatformVersion="1.2 "
    clgpu[0].CLDeviceVersion="1.2 "
    clgpu[0].CLMemoryMB=1624
    clgpu[0].CLName="Intel(R) HD Graphics 4600"
    clgpu[0].CLVendor="Intel(R) Corporation"
    clgpu[0].CLVendorID=32902
    clgpu[0].CLDriverVersion="9.18.10.3272"
    clgpu[0].CUDASupported=0
    clgpu[0].CLBandwidth=1.98668e+010
    clgpu[0].CLCompute=114.443
    clgpu[1].CLPlatformVersion="1.2"
    clgpu[1].CLDeviceVersion="1.2 CUDA"
    clgpu[1].CLMemoryMB=2048
    clgpu[1].CLName="Quadro K2100M"
    clgpu[1].CLVendor="NVIDIA Corporation"
    clgpu[1].CLVendorID=4318
    clgpu[1].CLDriverVersion="353.30"
    clgpu[1].CUDASupported=1
    clgpu[1].CUDAVersion="7.5.9"
    clgpu[1].CLBandwidth=3.77207e+010
    clgpu[1].CLCompute=201.307
    License Type: Subscription
    Serial number: [serial]
    Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015\
    Temporary file path: C:\Users\[user]\AppData\Local\Temp\
    Photoshop scratch has async I/O enabled
    Scratch volume(s):
    Startup, 476.5G, 295.4G free
    Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\Plug-Ins\
    Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Plug-ins\

    Installed components:
    A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
    ACE.dll ACE 2015/03/11-23:42:10 79.562242 79.562242
    AdbePM.dll PatchMatch 2015/04/28:18:15:43 1.563170 1.563170
    AdobeLinguistic.dll Adobe Linguisitc Library 9.0.0
    AdobeOwl.dll Adobe Owl 5.2.7
    AdobePDFL.dll PDFL 2015/03/18-12:03:59 79.133307 79.133307
    AdobePIP.dll Adobe Product Improvement Program 7.2.1.3600
    AdobeXMP.dll Adobe XMP Core 2015/03/30-23:40:42 79.157747 79.157747
    AdobeXMPFiles.dll Adobe XMP Files 2015/03/30-23:40:42 79.157747 79.157747
    AdobeXMPScript.dll Adobe XMP Script 2015/03/30-23:40:42 79.157747 79.157747
    adobe_caps.dll Adobe CAPS 9,0,0,5
    AGM.dll AGM 2015/03/11-23:42:10 79.562242 79.562242
    ahclient.dll AdobeHelp Dynamic Link Library 2.0.0.2
    AIDE.dll AIDE 2015/03/20-23:41:44 79.562488 79.562488
    amtlib.dll AMTLib (64 Bit) 9.0.0.21 BuildVersion: 9.0; BuildDate: Mon Mar 9 2015 0:54:5) 1.000000
    ARE.dll ARE 2015/03/11-23:42:10 79.562242 79.562242
    AXE8SharedExpat.dll AXE8SharedExpat 2015/03/13-23:40:54 79.562390 79.562390
    AXEDOMCore.dll AXEDOMCore 2015/03/13-23:40:54 79.562390 79.562390
    Bib.dll BIB 2015/03/11-23:42:10 79.562242 79.562242
    BIBUtils.dll BIBUtils 2015/03/11-23:42:10 79.562242 79.562242
    boost_date_time.dll photoshopdva 8.0.0
    boost_signals.dll photoshopdva 8.0.0
    boost_system.dll photoshopdva 8.0.0
    boost_threads.dll photoshopdva 8.0.0
    cg.dll NVIDIA Cg Runtime 3.0.00007
    cgGL.dll NVIDIA Cg Runtime 3.0.00007
    CIT.dll Adobe CIT 2.3.7.33275 2.3.7.33275
    CITThreading.dll Adobe CITThreading 2.3.7.33275 2.3.7.33275
    CoolType.dll CoolType 2015/03/11-23:42:10 79.562242 79.562242
    dnssd.dll Bonjour 3,0,0,2
    dvaaudiodevice.dll photoshopdva 8.0.0
    dvacore.dll photoshopdva 8.0.0
    dvamarshal.dll photoshopdva 8.0.0
    dvamediatypes.dll photoshopdva 8.0.0
    dvametadata.dll photoshopdva 8.0.0
    dvametadataapi.dll photoshopdva 8.0.0
    dvametadataui.dll photoshopdva 8.0.0
    dvaplayer.dll photoshopdva 8.0.0
    dvatransport.dll photoshopdva 8.0.0
    dvaui.dll photoshopdva 8.0.0
    dvaunittesting.dll photoshopdva 8.0.0
    dynamiclink.dll photoshopdva 8.0.0
    ExtendScript.dll ExtendScript 2015/04/17-16:55:22 80.1017022 80.1017022
    icucnv40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339
    icudt40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339
    icuuc40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339
    igestep30.dll IGES Reader 9.3.0.113
    imslib.dll IMSLib DLL 9.0.1.14
    JP2KLib.dll JP2KLib 2015/03/15-23:45:24 79.257449 79.257449
    libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
    libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
    libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
    LogSession.dll LogSession 7.2.1.3600
    mediacoreif.dll photoshopdva 8.0.0
    MPS.dll MPS 2015/03/11-23:42:10 79.562263 79.562263
    pdfsettings.dll Adobe PDFSettings 1.04
    Photoshop.dll Adobe Photoshop CC 2015 16.0.0
    Plugin.dll Adobe Photoshop CC 2015 16.0.0
    PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 6.0.0
    PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 6.0.0.96
    PSArt.dll Adobe Photoshop CC 2015 16.0.0
    PSViews.dll Adobe Photoshop CC 2015 16.0.0
    SCCore.dll ScCore 2015/04/17-16:55:22 80.1017022 80.1017022
    svml_dispmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
    tbb.dll Intel(R) Threading Building Blocks for Windows 4, 2, 2013, 1114
    tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 4, 2, 2013, 1114
    TfFontMgr.dll FontMgr 9.3.0.113
    TfKernel.dll Kernel 9.3.0.113
    TFKGEOM.dll Kernel Geom 9.3.0.113
    TFUGEOM.dll Adobe, UGeom© 9.3.0.113
    updaternotifications.dll Adobe Updater Notifications Library 9.0.0.3 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 9.0.0.3
    VulcanControl.dll Vulcan Application Control Library 5.1.0.50
    VulcanMessage5.dll Vulcan Message Library 5.1.0.50
    WRServices.dll WRServices Fri Mar 07 2014 15:33:10 Build 0.20204 0.20204
    wu3d.dll U3D Writer 9.3.0.113

    Required plug-ins:

    3D Studio 16.0.0 (2015.0.0 x001 x003)
    Accented Edges 16.0.0
    Adaptive Wide Angle 16.0.0
    Angled Strokes 16.0.0
    Average 16.0.0 (2015.0.0 x001 x003)
    Bas Relief 16.0.0
    BMP 16.0.0
    Camera Raw 9.1
    Camera Raw Filter 9.1
    Chalk & Charcoal 16.0.0
    Charcoal 16.0.0
    Chrome 16.0.0
    Cineon 16.0.0 (2015.0.0 x001 x003)
    Clouds 16.0.0 (2015.0.0 x001 x003)
    Collada 16.0.0 (2015.0.0 x001 x003)
    Color Halftone 16.0.0
    Colored Pencil 16.0.0
    CompuServe GIF 16.0.0
    Conté Crayon 16.0.0
    Craquelure 16.0.0
    Crop and Straighten Photos 16.0.0 (2015.0.0 x001 x003)
    Crop and Straighten Photos Filter 16.0.0
    Crosshatch 16.0.0
    Crystallize 16.0.0
    Cutout 16.0.0
    Dark Strokes 16.0.0
    De-Interlace 16.0.0
    Dicom 16.0.0
    Difference Clouds 16.0.0 (2015.0.0 x001 x003)
    Diffuse Glow 16.0.0
    Displace 16.0.0
    Dry Brush 16.0.0
    Eazel Acquire 16.0.0 (2015.0.0 x001 x003)
    Entropy 16.0.0 (2015.0.0 x001 x003)
    Export Color Lookup Tables NO VERSION
    Extrude 16.0.0
    FastCore Routines 16.0.0 (2015.0.0 x001 x003)
    Fibers 16.0.0
    Film Grain 16.0.0
    Filter Gallery 16.0.0
    Flash 3D 16.0.0 (2015.0.0 x001 x003)
    Fresco 16.0.0
    Glass 16.0.0
    Glowing Edges 16.0.0
    Google Earth 4 16.0.0 (2015.0.0 x001 x003)
    Grain 16.0.0
    Graphic Pen 16.0.0
    Halftone Pattern 16.0.0
    HDRMergeUI 16.0.0
    HSB/HSL 16.0.0
    IFF Format 16.0.0
    IGES 16.0.0 (2015.0.0 x001 x003)
    Ink Outlines 16.0.0
    JPEG 2000 16.0.0
    Kurtosis 16.0.0 (2015.0.0 x001 x003)
    Lens Blur 16.0.0
    Lens Correction 16.0.0
    Lens Flare 16.0.0
    Liquify 16.0.0
    Matlab Operation 16.0.0 (2015.0.0 x001 x003)
    Maximum 16.0.0 (2015.0.0 x001 x003)
    Mean 16.0.0 (2015.0.0 x001 x003)
    Measurement Core 16.0.0 (2015.0.0 x001 x003)
    Median 16.0.0 (2015.0.0 x001 x003)
    Mezzotint 16.0.0
    Minimum 16.0.0 (2015.0.0 x001 x003)
    MMXCore Routines 16.0.0 (2015.0.0 x001 x003)
    Mosaic Tiles 16.0.0
    Multiprocessor Support 16.0.0 (2015.0.0 x001 x003)
    Neon Glow 16.0.0
    Note Paper 16.0.0
    NTSC Colors 16.0.0 (2015.0.0 x001 x003)
    Ocean Ripple 16.0.0
    OpenEXR 16.0.0
    Paint Daubs 16.0.0
    Palette Knife 16.0.0
    Patchwork 16.0.0
    Paths to Illustrator 16.0.0
    PCX 16.0.0 (2015.0.0 x001 x003)
    Photocopy 16.0.0
    Photoshop 3D Engine 16.0.0 (2015.0.0 x001 x003)
    Photoshop Touch 14.0
    Picture Package Filter 16.0.0 (2015.0.0 x001 x003)
    Pinch 16.0.0
    Pixar 16.0.0 (2015.0.0 x001 x003)
    Plaster 16.0.0
    Plastic Wrap 16.0.0
    PLY 16.0.0 (2015.0.0 x001 x003)
    PNG 16.0.0
    Pointillize 16.0.0
    Polar Coordinates 16.0.0
    Portable Bit Map 16.0.0 (2015.0.0 x001 x003)
    Poster Edges 16.0.0
    PRC 16.0.0 (2015.0.0 x001 x003)
    Radial Blur 16.0.0
    Radiance 16.0.0 (2015.0.0 x001 x003)
    Range 16.0.0 (2015.0.0 x001 x003)
    Render Color Lookup Grid NO VERSION
    Reticulation 16.0.0
    Ripple 16.0.0
    Rough Pastels 16.0.0
    Save for Web 16.0.0
    ScriptingSupport 16.0.0
    Shake Reduction 16.0.0
    Shear 16.0.0
    Skewness 16.0.0 (2015.0.0 x001 x003)
    Smart Blur 16.0.0
    Smudge Stick 16.0.0
    Solarize 16.0.0 (2015.0.0 x001 x003)
    Spaces 16.0.0
    Spatter 16.0.0
    Spherize 16.0.0
    Sponge 16.0.0
    Sprayed Strokes 16.0.0
    Stained Glass 16.0.0
    Stamp 16.0.0
    Standard Deviation 16.0.0 (2015.0.0 x001 x003)
    STL 16.0.0 (2015.0.0 x001 x003)
    Sumi-e 16.0.0
    Summation 16.0.0 (2015.0.0 x001 x003)
    Targa 16.0.0
    Texturizer 16.0.0
    Tiles 16.0.0
    Torn Edges 16.0.0
    Twirl 16.0.0
    U3D 16.0.0 (2015.0.0 x001 x003)
    Underpainting 16.0.0
    Vanishing Point 16.0.0
    Variance 16.0.0 (2015.0.0 x001 x003)
    Virtual Reality Modeling Language | VRML 16.0.0 (2015.0.0 x001 x003)
    Water Paper 16.0.0
    Watercolor 16.0.0
    Wave 16.0.0
    Wavefront|OBJ 16.0.0 (2015.0.0 x001 x003)
    WIA Support 16.0.0 (2015.0.0 x001 x003)
    Wind 16.0.0
    Wireless Bitmap 16.0.0 (2015.0.0 x001 x003)
    ZigZag 16.0.0

    Optional and third party plug-ins: NONE

    Plug-ins that failed to load: NONE

    Extensions:

    Libraries, C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\index.html
    Adobe Color Themes, C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html
    Export As, C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.webpa.crema\PSPanel\dialog.html
    Device Preview, C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.preview\PSPanel\panel.html
    Welcome, C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.photoshop.welcome\index.html
    Share on Behance, C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.behance.shareonbehance.html\index.html
    Export As, C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.webpa.crema\PSPanel\dialog.html
    , C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.preview\PSLoader\loader.html

    Installed TWAIN devices: NONE

    O
    olgab27327803Author
    Participating Frequently
    July 8, 2015
    1. Windows 7 pro sp1
    2. ATI Radeon HD 5450
    3. One display
    4. Crashes only on scroll wheel zoom, at ~400% zoom and higher, with pixel grid on. My usual scenario is to zoom in quickly with the scroll wheel, measure something with the ruler tool, roll back to 100% with Ctrl+1. After several of these, a crash occurs.
    5. No slices
    AizerDS
    AizerDS
    Participant
    July 8, 2015
    1. Windows 8.1
    2. Nvidia GeForce GTX660
    3. One display
    4. Yes, crash when on selective tool (v) and using alt + mouse wheel zoom. Even with empty artboards, But it crash only when two or more artboards on document and zooming to any other artboard, but first.
    5. Empty document or with content.

    I am using Logitech Solar Keyboard and MX Master mouse and I am getting error after photoshop crash 'Logitech Solar Keyboard Service service terminated'

    Faulting application name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39
    Faulting module name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39
    Exception code: 0xc0000005
    Fault offset: 0x0000000003ab8ee5
    Faulting process ID: 0x2d08
    Faulting application start time: 0x01d0b94baffe7e76
    Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
    Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
    Report ID: 051c10a5-253f-11e5-8021-78e3b5c7deb2
    Faulting package full name:
    Faulting package-relative application ID:

    The Logitech Solar Keyboard Service service terminated with the following service-specific error:
    The operation completed successfully.
    B
    basv31398987
    Participating Frequently
    July 8, 2015
    1. Windows 8.1 64-bit
    2. NVIDIA GeForce GTX 770
    3. Single Display
    4. I use a Wacom Intuos 3 and zoom mostly holding down the Space and Alt-key. In Pen-mode it mostly crashes
    5. I don't use slices.
    A
    ACEPagliaro
    Participant
    July 7, 2015
    Still having it issue. This time i was able to get the Crash by Quick moving around the screen with Space Bar mouse drag.

    1. OS - Windows 7 PRO SP1
    1.5 Chipset - Dell XPS - i7-3770 @ 3.4GHZ and 16GB ram
    2 glgpu[0].GLMemoryMB=2048, glgpu[0].GLName="AMD Radeon HD 7700 Series", glgpu[0].GLDriverVersion="14.501.1003.0"
    3 yes - Dell U2711 @ 2560x1440 & Dell P190S @ 1280x1024
    4 Seams like it. Scroll Zoom is set and Use Graphics Processor is turn on. But this time it crashed on a drag of the screen at Full zoom. Only seams to crash at Full Zoom.
    5. Yes.

    File was originally created on Mac CS5, 95MB, ~100 layers, & with Font Substitution Warnings.

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: Photoshop.exe
    Application Version: 16.0.0.88
    Application Timestamp: 55681d39
    Fault Module Name: Photoshop.exe
    Fault Module Version: 16.0.0.88
    Fault Module Timestamp: 55681d39
    Exception Code: c0000005
    Exception Offset: 000000000488f6cf
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1033
    Additional Information 1: 5e86
    Additional Information 2: 5e863fcb3271bf23fa7f5ff937b8fdfc
    Additional Information 3: 4751
    Additional Information 4: 47518b43d6746e800482d0188d82f4c1
    Adam Jerugim
    Adam Jerugim
    Inspiring
    July 7, 2015
    We're trying to find a solution to this problem but haven't yet been able to reproduce the problem in-house.

    Can those who are seeing this crash please provide the following information so we can narrow this down:

    1. What OS are you using? (Windows 7, 8, or ?)
    2. What video card/GPU you have in your system? (you can find that info in PS Help > System Info)
    3. Are you using dual displays?
    4. Does the crash only occur when using the scroll wheel to zoom, or with any zoom?
    5. Does you have slices in your image?

    Thanks,
    Adam
    B
    basv31398987
    Participating Frequently
    July 6, 2015
    Same problem here as well... Cost me almost 2 days of work ever since the new update... MS Paint doesn't seem so bad anymore...
    F
    FeedbackCommunityMember
    Inspiring
    June 26, 2015
    I have this same problem as well.
    Show more replies
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